Remitur Posted August 16 Share Posted August 16 Trying to download ImportAssist from Marketplace (https://marketplace.whmcs.com/product/46-importassist ) Using Chrome: the download process just gets stuck, without any error message Using Edge: I got the error "ImportAssist_v1.5.3.69 (2).zip can't be downloaded securely" Using Opera or Tor: the download is completed successfully 1 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted August 22 Share Posted August 22 Still seems broken for me 1 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS Stephen Posted August 23 WHMCS Technical Analyst II Share Posted August 23 Hello @RadWebHosting This is not something I'm able to reproduce at this moment. It's often the case that browser extensions or plug-ins can interfere with the download of files from a web property. I can confirm that since the ImportAssist addon is widely used, I don't observe any issues on our help desk related to this. I'd recommend that you leverage Chrome in Incognito mode or Firefox with a default profile or in Privacy mode. I'd expect this to work for you. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted August 23 Share Posted August 23 I get this in the download window: "This download is insecure, be careful with it's content". This is in Vivalid browser. Firefox says it's fine. Seems to me Vivaldi (no addons that should cause anything) is correct since the link in the console starts with "http" and then appears to redirect to https. It's seeing that first URL. So, yes, it looks like something's wrong with the download link. 1 Quote Link to comment Share on other sites More sharing options...
Remitur Posted August 27 Author Share Posted August 27 On 8/23/2026 at 7:51 PM, WHMCS Stephen said: It's often the case that browser extensions or plug-ins can interfere with the download of files from a web property. I can confirm that since the ImportAssist addon is widely used, I don't observe any issues on our help desk related to this. I'd recommend that you leverage Chrome in Incognito mode or Firefox with a default profile or in Privacy mode. The issue also persists with Chrome in incognito mode ... As suggested by @bear, I guess the issue is related to the http:// (and not https://) link... 1 Quote Link to comment Share on other sites More sharing options...
Damo Posted August 27 Share Posted August 27 That's a small red flag. Anything that is using http today indicates a lack of care, error or just ignorance. 2 Quote Link to comment Share on other sites More sharing options...
bear Posted August 27 Share Posted August 27 (edited) Seems it's an error I'd say. I randomly checked a few others in the marketplace, and that's the only one doing that. Frustrating it's the WHMCS addon, but things like this can creep in, especially on an addon that's been around a long while. Edited August 27 by bear typo 2 Quote Link to comment Share on other sites More sharing options...
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