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WHMCS Stephen

WHMCS Technical Analyst
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About WHMCS Stephen

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    WHMCS Technical Analyst

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  1. Hello @HaniDeragand welcome to the WHMCS Community. To add a new server please review our documentation on this at https://docs.whmcs.com/Servers#Adding_a_New_Server I hope this information helps.
  2. Hello, Thanks all for contributing to this thread, appreciated. I can confirm that this issue does relate to the Cloudflare Rocket Loader service. I've checked out a couple of cases on our desk and disabling this service for your WHMCS installation looks to resolve this in every single case. You can identify if Rocket Loader is enabled by viewing the Page Source in your browser when navigating to your WHMCS installation then search for the line: rocket-loader.min.js This will be located in the footer area and gives you an indication that this service is indeed enabled for your WHMCS installation.
  3. Hello @manpreetrockerji, Welcome to the WHMCS community.
  4. Hello @waltr100, As @Remitur suggested this relates to the image used. If you navigate directly to the image file in your browser you will see there's a lot of space around the main text based logo. As a courtesy I've resized that for you to work with. Find attached. Download the logo.zip file and extract locally. In your WHMCS navigate to Configuration (Wrench Icon) > Setup Wizard then Upload the logo.png file. You can skip through the other steps in the modal. You can continue to scale that down in your favourite image edtor to suit your requirements. I hope this helps. logo.zip
  5. Hello @professormichel, This is not an error caused by WHMCS software. This indicates an issue with your servers PHP configuration, specifically, that within its php.ini the same module (sqlite3) is being loaded more than once. You will want to contact your server administrator or hosting provider to review the servers PHP configuration and identify where this is being loaded duplicate times and adjust the php.ini to resolve it. I've located a similar thread at https://forums.cpanel.net/threads/sqlite-already-loaded-warning.678389/ I hope this information helps.
  6. Hello, To achieve this you can potentially create a server group for each location and add the appropriate servers to each group. Then duplicate the products and choose a server group under the product's Module Settings tab. Clients would then need to choose the relevant product in the shopping cart when ordering to choose the location eg. Package 1 USA and Package 1 EU. I hope this helps.
  7. Hello @Juan Cabezas You can locate information on how to resolve this at https://help.whmcs.com/m/troubleshooting/l/799757-troubleshooting-server-ip-address-appearing-in-client-logs
  8. Hello @Isaac Asher This is a known issue regarding registering .app domains with eNom. Case #MODULE-7498 is open and active with our developers in order to have this resolved for future releases. Unfortunately, I cannot provide an estimated time for completion for this. However, once we resolve cases and push features they are available at our change log, here: http://changelog.whmcs.com/ I apologise for the inconvenience In the interim, as indicated in your post, you will need to register the domain via the eNom reseller portal and it will then become manageable in your WHMCS installation on manual import. To import the domain on manual registration instructions can be located at https://docs.whmcs.com/Migration_Guide#Adding_Domains Regarding syncing please ensure that Domain Sync Notify Only is disabled. When enabled the domain sync script won't make any changes - it will only notify admins of the changes it would have made. Relevant documentation can be located at https://docs.whmcs.com/Domain_Synchronisation#Setting_it_up
  9. Hello @Stuart Newton These table records data relate to cron. Basically, it is where the results of a cron task are stored. The daily cron email report aggregates its content from these rows. At present it is not possible to prune this log from within WHMCS, however in WHMCS 8.1 and above we have optimized the indexing for cron log data. https://docs.whmcs.com/Changelog:WHMCS_V8.1 CORE-14970 - Optimize indexing for cron log data In the meantime, if you did want to do this, you could so with a SQL query. For example the SQL query below will remove any entries in that table that predate 2020: DELETE FROM `tbllog_register` WHERE created_at < "2020-01-01"; As always please backup your WHMCS DB before perfoming such operations. I hope this information helps.
  10. Hello @Stuart Newton This is a server issue and the error suggests that the server tmp directory is full. If you don't have the level of access required to manage this then you will need to contact your server provider or system admin. They will certainly be able to assist with this and advise . I've located a couple of relevant threads regarding this: https://stackoverflow.com/questions/46245309/cant-delete-or-load-the-table-mysql-sqlstatehy000-general-error-1021-disk https://stackoverflow.com/questions/47018980/database-exception-general-error-1021-disk-full/47019043 I hope this helps.
  11. @thereverend, That's correct. For others who are experiencing this issue and looking at cPanel as an example. You need to enable ionCube in WHM at Home » Server Configuration » Tweak Settings Once completed then enable ionCube for your PHP version(s) in EasyApache at Home » Software » EasyApache 4 If you don't have access to Tweak Settings or EasyApache in your cPanel then your server provider will certainly be able to assist with this. I hope this helps.
  12. Hello @brian!, I've opened a case #CORE-16070 with our team to have that looked at and resolved. I cannot provide an estimated time for completion for this however once we resolve cases they are available in our change log at https://changelog.whmcs.com/ Thanks.
  13. Hello @brian!, This is covered in case #CORE-16031 with a workaround introduced in the linked topic. The language string issue is included in the case. All the best for the New Year.
  14. Hello @Beekingo and @brian!, We do rely on the dedication of our users for contributing translations, as we find real life translations are typically of a much higher quality compared with using automated translation systems. If you have any suggestions for improvements, or a new language file you are willing to contribute, please get in touch via a support ticket and we can have this cased and triaged accordingly. Confirmed and added to the case: https://github.com/WHMCS/templates-twenty-one/blob/master/header.tpl#L51 https://github.com/WHMCS/templates-twenty-one/blob/master/contact.tpl#L5 https://github.com/WHMCS/templates-twenty-one/blob/master/store/ox/index.tpl#L126 https://github.com/WHMCS/templates-twenty-one/blob/master/store/order.tpl#L184 https://github.com/WHMCS/templates-twenty-one/blob/master/store/order.tpl#L186 Regarding the Six template I've opened a case #CORE-16027 with our team to have that resolved for the following lines: https://github.com/WHMCS/templates-six/blob/master/store/ox/index.tpl#L126 https://github.com/WHMCS/templates-six/blob/master/store/order.tpl#L174 https://github.com/WHMCS/templates-six/blob/master/store/order.tpl#L176 Thanks again for your input.
  15. Hello @xyzulu, Case CORE-16026 is more of a reporting issue with the client side UI when using a child theme and not related to "ticket submissions". Rest assured this case is active and being looked at by our developers for review. In the immediate term, a workaround would be to switch to the stock "Six" or "Twenty One" parent themes.
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