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snake

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snake last won the day on November 17

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About snake

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  1. this does not solve the problem, read the post properly.... I also explicity stated in my reply Posted October 27 that I had resorted to using the bulk pricing updater
  2. sorry, glad I like what? and what have you been using?
  3. I had to resort to doing it the hard way as usual. I had to calculate the price increase for each product, and then apply it to each clients product using the bulk pricing updater. The actual products I have to update manually 1 at a time. It seems crazy that after 15 years there is still no way to do this. But that is the case with most of the WHMCS misisng features.
  4. The other huge issue that ""allow insecure imports" causes is that if this is not enabled, it will blocks all sales enquiries, since obviously those are coming from people who are not currently users/clients. So any attenpt to make tickets secure just causes a raft of other problems.
  5. After weeks and weeks of back and forth on tickets and my addons/hoocks being blames and being told to re-produce the issue on a stock installation, I now get told out of the blue that " Reopen Existing Tickets if Importing Fails " only works on closed tickets. So once again, lots of time wasted due to WHMCS support staff not knowing how their own product works. So if a ticket has any other status, nothing happens at all when a reply is received that is not imported, no nobody is aware of it unless they just happen to look at that ticket and se ethe not-imported reply. There is also no notification sent to the client to tell them it was not imported, so they just think they are being ignored. So basically all the secuirty features are completely useless as they all just cause more problems than they solve.
  6. I need to update prices on multiple products by a %percentage and also all the existing purchases of those products need to be updated by the same amount for all clients. It seems there still no built in way to do this after 15 years, are you aware of any other solution? Obviously this is somehting every provider needs to do epriodically, so there must be somehting out there.
  7. I need to update prices on multiple products by a %percentage and also all the existing purchases of those products need to be updated by the same amount for all clients. Is there still no automated way to do this after 15 years?
  8. Is there any way to disable the pre-sales contact form? I have 2 depts SALES and SUPPORT Support is restricted to registered clients only But sales cannot be restricted, as we need anyone can send an email to sales, and we send emails to this dept via the contact form on our website. but this results in it being visible to guests (non logged in users) in the client area. This result sin clients submitted support tickets tot he sales dept, which means support do not see it. So I need it so that only logged in users can submit tickets from client area, but SALES can still receive emails from anyone.
  9. this is already enabled, so it doesn;t solve the issue
  10. don;t suppose you can recommend any of theses and same me some time searching 🙂
  11. I have discovered that the ordering page is causing confusion for customer on mobile devices. Note most customers are pretty computer illiterate. On the main site I link through to the shopping cart page for each product/service. https://www.awesomescreenshot.com/image/32089336?key=cee2e451ca6a2363855dfe1400be2cde the first thing they see is the select drop downs and so start clicking these and then get lost. They don't realise they need to scroll down and fill in the domain info. Is there any solution to this to make it less confusing?
  12. For security, I do not want to allow non clients to open tickets via email, so I have the "clients only" option enabled in the support dept And I also have the "allow insecure imports" option disabled. I assumed this would still allow contacts, users to create tickets and cc other people, and tickets we created from the admin. But it doesn't. The problem is that this then blocks clients from replying to their own tickets or tickets that we have opened from the admin on their behalf. The replies will be treated as insecure and will not get imported and there is no way to even know there is an insecure reply waiting to be imported, unless we just happen to check the ticket and notice it. Which of course we won't do most of the time when it is set to "answered". This just doesn't make any sense whatsoever to me. If the ticket already exists and was created by the admin or the client, why block the customer from replying to it. So it seems like it is an all or nothing scenario. I cannot have any security without blocking everyone except the clients primary email. We do need to allow clients to create tickets via the client area and cc different emails, as sometimes they get locked out, or another staff member needs to contact us. Is there any way to do this? not getting anywhere with support.
  13. ok I have just gone ahead and used this mod for now, since it works, thanks.
  14. I think I was given this suggestion previously, but I use a custom admin theme, so would lose those changes every time I install an update, and will likley forget to redo them every time.Thus why I was hoping for a hook to avoid that.
  15. is it possible to fix? If will pay you somehting for your time if we can get a working hook
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