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Troubleshooting Issues

Use this board to discuss any issues or problems you are encountering. If you think you've found a bug, please report it here

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  1. Hotfixes   (35165 visits to this link)

    From time to time we make Hotfixes for specific WHMCS releases. You'll find them in here

6599 topics in this forum

  1. Account statements don't load

    By sahostking,
    • 2 replies
    • 4.5k views

  2. Failed to decrypt MarketConnect API token.Please check your CC encryption hash or disconnect and reconnect your MarketConnect account.

    By BMC,
    • 0 replies
    • 445 views

  3. Chrome WHMCS Connect problem

    By Nesooo,
    • 3 replies
    • 2.6k views

  4. WHMCS after updating (PHP error)

    By Nermin,
    • 4 replies
    • 5.1k views

  5. 'All Time' income stat reduced slightly

    By TBroMEM,   
    • 3 replies
    • 4.7k views

  6. whmcs and directadmin

    By sahostking,
    • 1 reply
    • 961 views

  7. Updating from 8.11 to 8.13 -> Scheduled Actions not loading

    By donostiarra,   
    • 13 replies
    • 9.1k views

  8. Product Short Description (Not showing up)

    By Lairdswalker,
    • 3 replies
    • 1.3k views

  9. Clientarea bug (capcha.tpl)

    By zomex,   
    • 7 replies
    • 8k views

  10. Missing unclosed div in Clients Homepage Panel.

    By ThemeMetro,   
    • 2 replies
    • 6.5k views

  11. .htaccess-nginx whmcs rules issues

    By 0WebHost,
    • 4 replies
    • 1.6k views

  12. Unable to build route path for admin-getting-started-index

    By Negar,
    • 7 replies
    • 1.2k views

  13. Domain Registration Page not loading

    By hmaddy,
    • 2 replies
    • 1.3k views

  14. Email Template and Preview Different from Received Email

    By ABrand,
    • 5 replies
    • 1.6k views

  15. Column not found error

    By iHelpersLLC,
    • 14 replies
    • 11.8k views

  16. Domain registration flow

    By pocomd,
    • 5 replies
    • 1.2k views

  17. Problem with 0 or 1 change remaining after paying some invoices

    By Negar,
    • 0 replies
    • 597 views

  18. Client error in front end

    By SamRudd1152,   
    • 6 replies
    • 2.7k views

  19. Admin Dashboard is blank after updating to 8.13

    By jeevananthan jana,
    • 1 reply
    • 6.2k views

  20. Socialbee language strings missing

    By glenn,   
    • 3 replies
    • 7.3k views

  21. Updating from 8.11 to 8.13 automatic update error

    By zitu4life,   
    • 3 replies
    • 8.3k views

  22. Error: Call to undefined method WHMCS\License::getRegistrationDate() in /home/realho/public_html/mycp/vendor/whmcs/whmcs-foundation/lib/Admin/Survey/Retently/v1/GlobalNps.php:0

    By Rk Barnwal,
    • 13 replies
    • 10k views

  23. Ticket mail import log column display issue

    By SamS1,
    • 4 replies
    • 1.5k views

  24. Issue Rendering Certain Video Embeds from Client Submissions

    By bernier2254,
    • 0 replies
    • 1k views

  25. Files attached in tickets are not being sent, but we do receive clients attachments

    By cuenta0gow,
    • 1 reply
    • 831 views
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