Jump to content
SVCode

SCA compliance vs 7.8 Bugs

Recommended Posts

Hi there,

We've been following this community for a few weeks and whilst I appreciate that SCA compliance is coming this weekend, to me it seems there are too many problems to risk upgrading - especially as we use Stripe, heavily.  I know even Stripe themselves are emailing to say 'hey, WHMCS have released an update, you need to upgrade before 14/09'... but I think we're going to see more headaches if we upgrade now?  Keen to know how others are managing the risk?  I think we'd prefer to have a few declined transactions and perhaps push customers towards PayPal in the meantime, over having headaches of over charging, not charging, wrong statement IDs, etc.

I believe SCA compliance has been pushed back and there are potentially only a handful of banks that are going to enforce it from the 14th?

Cheers,

Share this post


Link to post
Share on other sites
On 9/11/2019 at 6:12 AM, SVCode said:

I believe SCA compliance has been pushed back and there are potentially only a handful of banks that are going to enforce it from the 14th?

We heard the same and, given that for us the majority of transactions are non-European, we found it easy to make the decision to defer the update and just deal with a few declines as and when they occur.  Given the number of apparently quite severe bugs in 7.8.0  7.8.1 7.82 the risk to our business is far less that way.  The ability to reliably charge our customers is the most important function of WHMCS and anything that inhibits. that is seriously bad news.  We use Stripe with PayPal as a backup.

 

Can't say it was unexpected, this is exactly what you get when you leave the new version until the last minute and don't alpha/beta test properly.   Which is the normal routine round here of course 🤬

Share this post


Link to post
Share on other sites

We haven't updated either and we also use Stripe so need to be ready for SCA as well. They still seem to mention the 14th - We are based in the UK so it's going to be a must for us to make sure we are compliant unless it has been pushed back. Quite concerned about the number of bugs the latest update seems to have. 

I do feel like because of what was part of this important update, being ready for SCA and Stripe etc it should have been given more time in testing to iron out these bugs. 

Edited by Bertie

Share this post


Link to post
Share on other sites
37 minutes ago, Bertie said:

I do feel like because of what was part of this important update, being ready for SCA and Stripe etc it should have been given more time in testing to iron out these bugs. 

I totally agree: I feel like my company has been forced into doing this update way before it's ready, and we're suffering from a couple of Stripe-related bugs that are hurting our customer relationships.

Share this post


Link to post
Share on other sites

I'm not looking to bash WHMCS on this, but to say I'm disappointed is an understatement. 

I appreciate the support staff are doing their best to deal with problems, but these from our point of view are problems that should have been dealt with months ago.  I feel this was the perfect opportunity for WHMCS to dispel the doubts and general pessimistic attitude towards their releases, but sadly this only compounds such feelings further.

If migrating to another platform wouldn't be a massive headache, this would be the catalyst for us.  But sadly, I think WHMCS know they've 'got us' and we just must deal with issues such as this.  It is most frustrating, when they could have been prevented. 

I find it hard to accept that they tested this release with live bank accounts, live credit cards, live stripe accounts and checking what happens, statement lines, cron runs, etc.

 

 

Share this post


Link to post
Share on other sites
Is there any news or response from WHMCS to finish fixing the errors with Stripe? We need to update tomorrow day 14, but we would like it to have no errors ...
Edited by donostiarra

Share this post


Link to post
Share on other sites
1 hour ago, donostiarra said:
Is there any news or response from WHMCS to finish fixing the errors with Stripe? We need to update tomorrow day 14, but we would like it to have no errors ...

Our cut off for attempting this was Wednesday, personally I don't think it wise to upgrade when there are potential issues and I'm assuming no (or at least skeletel) support from WHMCS over the weekend.

We've only upgraded our OAT environment once and see no reason at this time to attempt again, until there is some confidence that the various Stripe issues are fixed - and that there are community reports that they're fixed.

Edited by SVCode

Share this post


Link to post
Share on other sites

We upgraded WHMCS to 7.8 a few minutes after it became available. At first, we had a few issues, but since 7.8.2 we haven't had any concerning issues. The only issue is that the invoice number doesn't appear on the Stripe transaction, but that's just a visual thing (which is being worked on fixing).

We run version 7.8.2 and have a lot of transactions each day.

At this point, you're not really risking anything by upgrading.

Share this post


Link to post
Share on other sites
23 minutes ago, SVCode said:

More details about the SCA delay/state by country. 

 

https://support.stripe.com/questions/strong-customer-authentication-sca-enforcement-date

I understand why many countries has decided to postpone it. What I don't understand is why it was done days before it was supposed to be enforced - especially because I think I remember hearing about this years ago.

In Denmark, most payment processors first had a solution ready for SCA around 2 months ago.

Share this post


Link to post
Share on other sites

Hi all,

We are planning a 7.8.3 maintenance update by the end of the month. Included, amongst the usual maintenance fixes, will be the few outstanding issues with the new Stripe Elements module and Pay Methods feature.

We are potentially also looking to include module updates for gateway(s) who have published 3DSecureV2 implementation docs in the past few days.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated