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Tom Catchesides

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About Tom Catchesides

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  1. We've occasionally seen "Remote Transaction Failure. Please Contact Support" errors from Stripe when customers have tried to add a new card. We've always been able to fix these errors by: 1) Checking their payment method setting (i.e. checking the tblclients.defaultgateway is set to "stripe"). 2) Clearing any existing card details and the tblclients.gatewayid field. However, I'm currently failing to work out why I'm seeing this error when I'm trying to add my own card details to a new, dummy customer record for testing purposes. I'm using the 'credit card information' link in the Blend admin interface, so that rules out any shopping cart template customisations interfering with this. We don't have a /includes/hooks/stripe.php file. Stripe is our default payment gateway. All I see in the WHMCS gateway log is: UserID => 10244 (screenshot attached, no other information about the attempt apart from the result being "Remote Storage" rather than "Remote Storage Success") At Stripe's end, their logs for the attempt look identical to those for customers who have successfully added card details. Does anyone have any ideas as to why this might be failing for my test customer record?
  2. Tom Catchesides

    POP3 Connection Error

    It seems to be random for our installation. Some days we get no notifications, others it’s more like 20 over the course of a day. I had wondered whether it could have anything to do with other uses for the relevant email account (e.g maximum number of logins over a certain period) but we sometimes get notifications overnight when that’s much less likely.
  3. Tom Catchesides

    POP3 Connection Error

    Thanks, John! I might have misunderstood your reply but I turned off the 'Display Errors' option in Setup > General Settings > Other tab, but I'm still receiving "POP3 Connection Error" emails from WHMCS 7.6.0. To be clear, our POP3 email import works well the vast majority of the time, but these notification emails reveal that it intermittently fails. I agree that being notified if support email import has catastrophically failed is a very good thing, but if it fails 1% of the time then that's really not a big deal for us.
  4. Tom Catchesides

    POP3 Connection Error

    We upgraded to WHMCS 7.6.0 yesterday and have received about eight of these "POP3 connection error" emails since then. This didn't happen before the upgrade. Our email import cron job is working well most of the time, and if just one or two import runs fail then that's not too big a deal. If WHMCS thinks it needs to notify us when there's a problem fetching emails, perhaps it could be configured so that it will only do so if the last X imports have failed?
  5. Welcome to WHMCS.Community Tom Catchesides! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

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