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malfunction

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malfunction last won the day on July 20 2019

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About malfunction

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  1. All we get is spam through ours anyway, tons of it every day 🤬 Enabled the WHMCS captcha for a while (the blue numerals) and it actually got worse, not prepared to use Google reCaptcha spyware product so we have to live with it. It was convenient, but really the best solution is to not use it and code your own. Actually, thinking about it, that extends to the entire product.
  2. It's a fallacy that the number of upvotes or creation date has anything to do with the probability of any given feature request being adopted. Experience has shown that new features are selected based primarily on the affiliate income potential for WHMCS with a sprinkling of random minor tweaks that nobody asked for to make them look like they are providing value. The feature request system is basically there to keep you preoccupied reading/posting/commenting/voting while WHMCS carefully lifts your wallet out of your back pocket, unnoticed.
  3. They don't want to hear your comments, or mine, that's pretty clear. How to say "go and kick rocks" in 1,441 words.
  4. Correct, although if you take the advice of one of the embedded tweets and just search "adobe cancel fee" in your favorite browser you'll find people talking about this all over the place. I don't mean to make this thread about Adobe, just observing that WHMCS seem to be emulating them. "Plunderstorm" indeed 😂
  5. You can find more satisfied Adobe clients here, together with a handy dandy graphic showing how it all works: This is currently trending because evidently Adobe are now charging fat cancelation fees for people to extricate themselves from their software rental scheme. Much talk of piracy in the face of morally bankrupt organizations such as these https://twitter.com/search?q=adobe I suppose I should be happy WHMCS haven't charged me yet, for the privilege of having our owned license made unusable.
  6. You mean you contacted WHMCS about something in their system that didn't work properly and they gave you bad information? I'm shocked. Shocked, I tell you. For what it's worth I had the same outcome when I tried with my domain. Or maybe that's just because our lifetime owned license isn't worth anything any longer 😐
  7. Adobe might be an object lesson for WHMCS. We used to run the full suite of Dreamweaver/Fireworks/Freehand/Flash/etc right back to the early 2000s. Would buy the discounted version upgrade every few years to stay somewhat current. But when Adobe came along they soon decided that wasn't enough for them, they wanted us to update every year and soon came their subscription model to make sure even light users like us were paying all the time. The outcome? We immediately ditched all Adobe products and never paid a dime in subscriptions. I have an old Creative Suite CS4 edition on an old computer if I absolutely must use it (once a year?), but otherwise everything has been easily replaced by a handful of capable and inexpensive Mac apps. I like them better and have never looked back, don't miss any of the Adobe bloatware. They are dead to us. Adobe don't appear to gone out of business as a result of this mistreatment of their long standing, but low-paying, owned license holders but I don't doubt that it has cost them a lot of those users, damaged their reputation for potential new users and greatly fortified the competition.
  8. Me neither 😐. They don't make much out of us, just occasional updates but equally we don't cost them anything either; we don't use WHMCS support because it's utterly worthless. With our owned license we have several choices now: * keep with the current version and stay running PHP 7.2 for ever. Obviously not sustainable, but little alternative for now as our access to updates has been removed without notice. Our install is old enough to not even qualify for security patches. * throw away our owned license and start renting the product we already paid for lifetime access to, cost increase from $0 to $$$$. Except for fixing security shortcomings in their product it doesn't offer anything much for the money, just the aforementioned useless support and some useless features designed to generate more affiliate income for WHMCS. There's nothing in there that reduces our costs or increases our sales. * go somewhere else after ten years. That's a lot of work, but looks like the most likely eventual outcome. I don't know who they think their customers are, but with an economic downturn and this global virus nonsense we're struggling here. Our clients are small businesses that are downsizing, quitting, retiring, going bankrupt. Constant downward price pressure from predatory VC-funded big box hosts, upward pressure on everything else, power, cooling, hardware, labor etc., and apparently billing software. Our prices are lower now than they were 15 years ago when we started and we're still the high-priced player in our space. Show me some other products that cost less now than they did in 2006. Prices to long-term clients stay the same of course, as is customary in this industry, that's one reason we prefer owned licenses as we have little room for 2021 costs when we are charging 2006 prices. I expect we could find more money for WHMCS if they insist, but it's not coming from a big money pile, it's going to come from chopping something else here or at the expense of my kids. And WHMCS doesn't deserve it. We're not going to make sacrifices for a company that actively wants to bleed us of every dollar we have, and then some more. I don't expect a partnership, but I at least want to work with companies that are somewhat on our side, support our cause and treat us with a little care and respect. WHMCS is not such a company.
  9. Absolutely understand that, I've had ten years to watch you pouring all that time, effort and resources into the thoroughly worthless iWHMCS app. I can't begin to imagine how much more useless it could have been had you not done that, and instead just left it abandoned and unloved for all that time. Perhaps the App Store rating would have been even worse than 2.4 and the overwhelmingly negative reviews might have been even more overwhelmingly negative. Most apps I use in connection with my hosting business, such as those from Plesk, Stripe etc, are really well done products that add value to their core product that I pay for. And are provided free. This one is just a cheap money grab that does nothing that I can't do better in Safari. Won't be reinstalling.
  10. Thanks so much John, that's been really helpful and saves me a great deal of trouble... ...uninstalled. What a crappy company it is that sells you a piece of iPhone 3 era abandonware, and then when it finally gets around to adding a few features that should have been there all along, it expects you to additionally sign up for a lifetime of subscriptions. Of the hundred or more apps on my iPhone, from all sorts of developers, this one is by far the worst from the perspective of reliability, features, policies, long term evolution etc. I won't miss it, it's never been any good for the 8 years I've had it, no reason to suppose this version is going to be any better.
  11. Nope. API key and other credentials haven't changed in years. I was just getting "No internet connection" as mentioned in the other thread on that topic, when there totally was an Internet connection. After a bit of tapping around I force closed the app, re-opened and lo and behold the connection details were lost again. Can't be bothered to type in the 32 character API key yet again 🤬
  12. How about for the folks that bought iWHMCS or aWHMCS outright, before it became a subscription product?
  13. Same here, was traveling at the weekend and tried to use the app. Found credentials had been forgotten and I was back at the initial 'slideshow'. Of course I don't carry my lengthy API Access Key around with me to re-enter, so that was a bust. iOS 13.6 iPhone 11. The old app is hideous and lacks key functionality, not to mention the near impossibility of typing/editing and getting the cursor where you want. So I reverted to the full web interface (as usual) with the Lara admin theme; fortunately that works well enough as you clearly can't rely on the apps.
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