domain sync not update the domain expired date

[natanet]

helo

i face strange issue.. i am using latest whmcs 7.2.3

and the problem is when domain sync is running every 4 hours.. i check one of the domain status is "in sync" , but their domain expired date is not update. 

i have enable "debug logging" to confirm whether the API is working or not..and indeed it is working well..

since now, i dont have any idea why expired date column not update with the correct one which taken from API..

i have enable "Domain Sync Enabled" and "Sync Next Due Date" and disable "Domain Sync Notify Only"

any idea?

[WHMCS ChrisD]

Hi @hendranata 

Which Domain Module are you using?

[natanet]

i am using 2 registrar from resellercamp.com and resellercamp.id

both are using liquid..

and both API are working well during order,update ns, and many more.. except domainsync.php not update domain expired date..

[natanet]

do i need to update registrar domain module?

 

[WHMCS ChrisD]

Do you get a domain sync email when the domain sync cron runs?

[natanet]

2 minutes ago, WHMCS ChrisD said:

Do you get a domain sync email when the domain sync cron runs?

definitely yes

[natanet]

14 minutes ago, WHMCS ChrisD said:

Do you get a domain sync email when the domain sync cron runs?

yes i receive.

 

how about yours? have u try using your whmcs? does it work well? or whmcs has a bug?

need clarification.. still curious about this case..

[WHMCS ChrisD]

24 minutes ago, hendranata said:

definitely yes

And its not showing any errors?  I have used the domain sync cron with no-issues could you please open a ticket so we can dig into this further

[natanet]

nothing error there.. just said 'in sync" for all domain..

but they are actually not sync..

yes i have open ticket but still no respond..

however, which domain registrar are u using?

[WHMCS ChrisD]

Can I grab the Ticket ID please?

 

[natanet]

1 minute ago, WHMCS ChrisD said:

Can I grab the Ticket ID please?

 

#RYM-174399 

help me please

[natanet]

nobody can help me even their support..

any idea please?

[WHMCS ChrisD]

6 minutes ago, hendranata said:

nobody can help me even their support..

any idea please?

It appears that you are using a third-party module "Liquid" based on the screenshots provide, rather than one of our out of the box integration please reach out to the developer of your Registrar Module and see if they support domain sync.

Lastly, please ensure you have the right domain registrar selected on the domain.

[WHMCS Andrew]

Hi, 

You should also check that you have enabled updating of the domains in Setup -> General Settings -> Domains. If you haven't enabled updating, then WHMCS will not change any information when the sync runs.

[natanet]

5 hours ago, WHMCS Andrew said:

Hi, 

You should also check that you have enabled updating of the domains in Setup -> General Settings -> Domains. If you haven't enabled updating, then WHMCS will not change any information when the sync runs.

domain sync enable already.. 

i suspect that the problem from registrar module (liqu).

anyone has same problem with me?

[natanet]

update: yes the problem from resellercamp itself. 

their module has a bug and fix already

thanks

[WHMCS ChrisD]

On 06/10/2017 at 12:31 PM, hendranata said:

update: yes the problem from resellercamp itself. 

their module has a bug and fix already

thanks

Glad to hear you got to the bottom of it!