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hendranata

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About hendranata

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  1. update: after perform "optimise tables", yes the size is reduced a lot.. thanks
  2. helo when i check to database status. i can see many tables , number of rows and size of each table. but when i perform "system cleanup", for example delete "Prune Saved Emails" tblemails 24309 664244.83 Kb only number of rows reduced but the size still same.. why? i check in the daily database backup yes the size decreased.. but in the "database status" seems the size still same.. also if we perform "optimise tables", does that method will reduce the size of database?
  3. helo i just realized that whmcs 7.9.2 (LTS) has a bug related to add fund. how do we replicate the issue: create a new add fund invoice (assume value is 10000) open the invoice and add payment enter the payment value (enter value 10123) check your balance.. only 123 was added , the main balance 10000 is missing.. do u have any similar issue? any hot fix for this case? need help note: i just found this case: does this issue similar with mine? if yes then please provide me the hotfix . thanks
  4. sometime i also face error during upgrade.. and the solution need to create folder whmcs in /path/to/whmcs/vendor/ and create whmcs folder thanks
  5. or maybe your server is slow? io speed slow? internet connection slow?
  6. after some time.. officially this is a bug from whmcs 7.4.2 Case ID CORE-12123
  7. product addon with cpanel and server group A: whm package is 1,2,3 and we change server gorup B: whm package still the same 1,2,3 <--- this is a bug.. it should be something else 5,6,7 for example. hope anybody here can understand and mark as a bug
  8. whmcs 7.4.2 has a bug when create new product addon. the id protection price will be set to 0. haha. so strange.. another issue that i face is when : Product Addons - Create New Addon -> module setting: then choose cpanel and server group. the whm package does not load properly.. the correct package does not load.. seems they show wrong package name.. meanwhile in the production/service -> module setting : work as expected..
  9. yes when doing upgrade from whmcs 7.2.3 to 7.4.2 , the cron script does not replace with new one.. then i replace manually with cron.php 7.4.2 but the email report from whmcs cron still showing wrong report.. they only count overdue.. and ignore invoice reminders.. any idea?
  10. helo previously i use whmcs 7.2.3 and yes that is confirm there is a bug related to "Invoice & Overdue Reminders show wrong number" according to suport staff. the issue is solved in whmcs 7.4.2 said him/her.. however after upgrade whmcs 7.4.2, the issue still present. here i describe the issue more detail: whmcs has menu called "automation status" and they send whmcs cron email every day to my email as well. we notice about "Invoice & Overdue Reminders", in whmcs email cron said only count overdue reminders , meanwhile in "automation status" count both overdue and invoice reminder. according to the log, the correct one is the data provided by "automation status". here is the example: from log said that number of overdue is: 5 and number of invoice reminders is: 7 (then the total invoice reminder and overdue should be 12). in fact, from automation status menu said 12 and this is correct.. meanwhile from whmcs email cron said only 5 (which is only count overdue and ignore about invoice reminder). i have open this case to their support via ticket and seems their support not read carefully what i explain.. about license,,,about evidence that the whmsc cron email originally from that server.. really disappointed with their support.. they are not an expert..and just reply message without common sense ( like a machine).. hope anybody can help and confirm this is still a bug from whmcs 7.4.2 if somebody from internal whmcs ask ticket number: here is the ticket id: #JYK-610253 thanks
  11. automatic renewal would not be disabled since the user paid the invoice or they have existing balance
  12. helo i know "Sync Next Due Date" is a good feature. however, if we have package/service hosting + free domain. it is not good to enable "Sync Next Due Date" because the domain recurring price is 0 and if someone order and payment not the same day, next year invoice between domain and hosting will be saperate and domain price would be 0 and domain automatically renew. this is quite dangerous. yes i have read best practice settings if u have package + free domain in here https://docs.whmcs.com/Common_Promotions what i want is actually enable "Sync Next Due Date", but only non free domain can sync next due date.. about free domain they would not sync next due date. any idea?
  13. update: yes the problem from resellercamp itself. their module has a bug and fix already thanks
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