IamAQ Posted October 20, 2020 Share Posted October 20, 2020 Hello, I am facing the issue on website, recently i tried to update the template, I upload the new template and changed it in admin area. But It is not loading, I don't know what happened but I tried to switch back to default 'SIX' templaete and it is not working either. It seems like whmcs is not loading any template, their must be a reason for this but in console I don't see any error messgae. please help me to fix it, Thank you! 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted October 20, 2020 Share Posted October 20, 2020 WHMCS versions are the same for the templates you updated ? 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 1 hour ago, pRieStaKos said: WHMCS versions are the same for the templates you updated ? yes 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 ! Just now, IamAQ said: 1 hour ago, pRieStaKos said: WHMCS versions are the same for the templates you updated ? I am using the default template now, 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 (edited) 1 minute ago, IamAQ said: 1 hour ago, pRieStaKos said: WHMCS versions are the same for the templates you updated ? I am using the default template now, Edited October 20, 2020 by IamAQ 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 20, 2020 Share Posted October 20, 2020 1 minute ago, IamAQ said: I am using the default template now, and it works ? 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 2 minutes ago, brian! said: and it works ? Nope, 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 20, 2020 Share Posted October 20, 2020 can you delete the custom template you uploaded/updated - or at least move it's folder outside of WHMCS so that you can see whether it's that that is the problem. 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 1 minute ago, brian! said: can you delete the custom template you uploaded/updated - or at least move it's folder outside of WHMCS so that you can see whether it's that that is the problem. yeah sure! let me try. 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 5 minutes ago, brian! said: can you delete the custom template you uploaded/updated - or at least move it's folder outside of WHMCS so that you can see whether it's that that is the problem. okay, there is a little progress, but everything is broken now. looks like stylesheets are not loading 😞 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 20, 2020 Share Posted October 20, 2020 how did you upload the new theme - via FTP? are you sure you uploaded it to the right directory ?? did the theme include addon modules that needed configuring ultimately, just reuploading the Six version for your release might be enough - but I don't know if you did any damage to WHMCS with your template install process... that's the unknown here. 1 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 2 minutes ago, brian! said: how did you upload the new theme - via FTP? are you sure you uploaded it to the right directory ?? did the theme include addon modules that needed configuring yes, I am sure I have uploaded the theme in right directory. I uploaded it via FTP 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 5 hours ago, brian! said: ultimately, just reuploading the Six version for your release might be enough I have tried it multiple times, but no use. 6 hours ago, brian! said: but I don't know if you did any damage to WHMCS with your template install process... that's the unknown here. Whmcs admin area is working completely fine, I have this problem in client area, so I belive there is something wrong with loading the template files. Also is it possible that the files get courpted during installation file.? (as the connection to the site is insecure). What you suggest I should do, 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted October 20, 2020 Share Posted October 20, 2020 Ok. You reuploaded the template and the issue is still here. - Clear template cache - Close your CDN - Disable your hooks. - Clear browser cache - Check again 1 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted October 20, 2020 Author Share Posted October 20, 2020 7 minutes ago, pRieStaKos said: - Clear template cache whoo, yes it works. I am stuck in this for more than two days, Do not believe the solution could be this simple. 😛 Thank you so much for the help, 🙂 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted October 20, 2020 Share Posted October 20, 2020 (edited) 4 minutes ago, IamAQ said: Do not believe the solution could be this simple. 😛 Welcome to our world 😆 Glad you resolved this. Edited October 20, 2020 by pRieStaKos 1 Quote Link to comment Share on other sites More sharing options...
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