NitishKumar Posted January 13, 2020 Share Posted January 13, 2020 After Upgrading WHMCS FROM 7.8.3 TO 7.9 AM UNABLE TO UPGRADE/CHANGE CPANEL PLAN/Package From WHMCS, But Am Able To Change It From WHM,how i solve it. It's Possible To Downgrade Whmcs To 7.8.3 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted January 13, 2020 Share Posted January 13, 2020 3 hours ago, NitishKumar said: It's Possible To Downgrade Whmcs To 7.8.3 I wouldn't recommend this unless you have a backup prior to your update. If you don't have a backup it would be best to update using WHM for now and await WHMCS's response. This could be a bug in WHMCS or due to some changes required to your settings. 1 Quote Link to comment Share on other sites More sharing options...
NitishKumar Posted January 13, 2020 Author Share Posted January 13, 2020 3 minutes ago, zomex said: I wouldn't recommend this unless you have a backup prior to your update. If you don't have a backup it would be best to update using WHM for now and await WHMCS's response. This could be a bug in WHMCS or due to some changes required to your settings. Thanks Waiting For Response From WHMCS 1 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 13, 2020 WHMCS Support Manager Share Posted January 13, 2020 Hi @NitishKumar In order to see the commands being sent/received between WHMCS and the module, the Utilities > Logs > Module debug Log tool can be used Please enable it, reproduce the problem, disable it again and then copy the data into this ticket reply for us to review. More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems NOTE: Please take care to remove any sensitive data before posting it here publicly. 0 Quote Link to comment Share on other sites More sharing options...
NitishKumar Posted January 14, 2020 Author Share Posted January 14, 2020 When i try after enable module log it's showing like this, my be It's cpanel module issue , because am try to Upgrade shared Hosting plan 0 Quote Link to comment Share on other sites More sharing options...
NitishKumar Posted January 14, 2020 Author Share Posted January 14, 2020 before update whmcs it's working perfectly 0 Quote Link to comment Share on other sites More sharing options...
Remitur Posted January 14, 2020 Share Posted January 14, 2020 Does it happen for upgrade only, or even if you try to set up a new hosting service? 0 Quote Link to comment Share on other sites More sharing options...
NitishKumar Posted January 14, 2020 Author Share Posted January 14, 2020 2 hours ago, Remitur said: Does it happen for upgrade only, or even if you try to set up a new hosting service? After updating whmcs & it's effecting to resellers only (for root its working perfectly) 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 14, 2020 WHMCS Support Manager Share Posted January 14, 2020 Hi @NitishKumar, Thanks for providing that information. In v7.9 we have improved the error handling of the Permission Denied message from the cPanel API. Previously this may have manifest itself as "An Unknown Error Occurred". In this specific case, the implication is that the User/API Token entered on Setup > Products/Services > Servers > Edit, does not have permission to perform the listresellers API command. Upgrading a reseller account will also run these commands: setresellers setacl setresellerlimits Please check you have all these permissions: https://docs.whmcs.com/CPanel/WHM#API_Token_Permissions If the problem persists, please contact your server admin or cPanel support for further assistance in adjusting your permission settings appropriately. 0 Quote Link to comment Share on other sites More sharing options...
NitishKumar Posted January 14, 2020 Author Share Posted January 14, 2020 3 hours ago, WHMCS John said: Upgrading a reseller account will also run these commands: am trying to upgrade shared hosting plans, not reseller plans. can you tell me what changes need to do or is there any update come for this resolution. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 14, 2020 WHMCS Support Manager Share Posted January 14, 2020 Hi @NitishKumar, To use this API command, your WHM user/API Token will need the "all" permission as described at https://forums.cpanel.net/threads/api-tokens-and-whm-function-listresellers-resellerstats.650409/ 0 Quote Link to comment Share on other sites More sharing options...
NitishKumar Posted January 15, 2020 Author Share Posted January 15, 2020 8 hours ago, WHMCS John said: To use this API command, your WHM user/API Token will need the "all" permission as described at This Permission Not Found For Reseller in Reseller Nameservers and Privileges, I tried with whmcs 7.8.3 Cpanel server module it's working perfectly,can i use 7.8.3 cpanel Server module in 7.9 0 Quote Link to comment Share on other sites More sharing options...
slim Posted January 20, 2020 Share Posted January 20, 2020 (edited) I am also having this issue since upgrading (it's not every day I upgrade / downgrade plans via WHMCS, so only just found this issue. It was working prior to upgrading. Error log: json-api/listresellers - Permission denied. I have Upgrade/Downgrade accounts ticked (upgrade-account) Help FYI - I have no reseller accounts on my servers - so not sure why 'All' permission would be needed - it most certainly wasnt on previous versions of WHMCS Edited January 20, 2020 by slim 0 Quote Link to comment Share on other sites More sharing options...
NitishKumar Posted January 20, 2020 Author Share Posted January 20, 2020 4 hours ago, slim said: json-api/listresellers - Permission denied Still Same Issue in whmcs 7.9.1 not solved yet 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 23, 2020 WHMCS Support Manager Share Posted January 23, 2020 Hi all, I'm pleased to advise that a hotfix is now available to address this: 0 Quote Link to comment Share on other sites More sharing options...
Digitalberg Posted June 4, 2020 Share Posted June 4, 2020 I am also having this issue since upgrading - checked the log file and getting permission denied and we dont know how to solve this issue and client cant access the Cpanel. Please help. 0 Quote Link to comment Share on other sites More sharing options...
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