Resolved Cpanel Change Package Permission Denied

[NitishKumar]

After Upgrading WHMCS FROM 7.8.3 TO 7.9 AM UNABLE TO UPGRADE/CHANGE CPANEL PLAN/Package From WHMCS, But Am Able To Change It From WHM,how i solve it.

 

It's Possible To Downgrade Whmcs To 7.8.3

[zomex]

3 hours ago, NitishKumar said:

It's Possible To Downgrade Whmcs To 7.8.3

I wouldn't recommend this unless you have a backup prior to your update.

If you don't have a backup it would be best to update using WHM for now and await WHMCS's response. This could be a bug in WHMCS or due to some changes required to your settings.

[NitishKumar]

3 minutes ago, zomex said:

I wouldn't recommend this unless you have a backup prior to your update.

If you don't have a backup it would be best to update using WHM for now and await WHMCS's response. This could be a bug in WHMCS or due to some changes required to your settings.

Thanks Waiting For Response From WHMCS

[WHMCS John]

Hi @NitishKumar
In order to see the commands being sent/received between WHMCS and the module, the Utilities > Logs > Module debug Log tool can be used
Please enable it, reproduce the problem, disable it again and then copy the data into this ticket reply for us to review.

More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems

 

NOTE: Please take care to remove any sensitive data before posting it here publicly.

[NitishKumar]

When i try after enable module log it's showing like this, my be It's cpanel module issue , because am try to Upgrade shared Hosting plan

[NitishKumar]

before update whmcs it's working perfectly

[Remitur]

Does it happen for upgrade only, or even if you try to set up a new hosting service?

[NitishKumar]

2 hours ago, Remitur said:

Does it happen for upgrade only, or even if you try to set up a new hosting service?

After updating whmcs & it's effecting to resellers only (for root its working perfectly)

[WHMCS John]

Hi @NitishKumar,

Thanks for providing that information. In v7.9 we have improved the error handling of the Permission Denied message from the cPanel API. Previously this may have manifest itself as "An Unknown Error Occurred".

In this specific case, the implication is that the User/API Token entered on Setup > Products/Services > Servers > Edit, does not have permission to perform the listresellers API command.

Upgrading a reseller account will also run these commands:

• setresellers
• setacl
• setresellerlimits

Please check you have all these permissions: https://docs.whmcs.com/CPanel/WHM#API_Token_Permissions

If the problem persists, please contact your server admin or cPanel support for further assistance in adjusting your permission settings appropriately.

 

[NitishKumar]

3 hours ago, WHMCS John said:

Upgrading a reseller account will also run these commands:

•  

am trying to upgrade shared hosting plans, not reseller plans. can you tell me what changes need to do or is there any update come for this resolution.

[WHMCS John]

Hi @NitishKumar,

To use this API command, your WHM user/API Token will need the "all" permission as described at  https://forums.cpanel.net/threads/api-tokens-and-whm-function-listresellers-resellerstats.650409/

 

[NitishKumar]

8 hours ago, WHMCS John said:

To use this API command, your WHM user/API Token will need the "all" permission as described at 

This Permission Not Found For Reseller in Reseller Nameservers and Privileges,

 

I tried with whmcs 7.8.3 Cpanel server module it's working perfectly,can i use 7.8.3 cpanel Server module in 7.9

[slim]

I am also having this issue since upgrading (it's not every day I upgrade / downgrade plans via WHMCS, so only just found this issue. It was working prior to upgrading.

Error log: json-api/listresellers - Permission denied.

I have Upgrade/Downgrade accounts ticked (upgrade-account)

Help

 

FYI - I have no reseller accounts on my servers - so not sure why 'All' permission would be needed - it most certainly wasnt on previous versions of WHMCS

Edited January 20, 2020 by slim

[NitishKumar]

4 hours ago, slim said:

json-api/listresellers - Permission denied

Still Same Issue in whmcs 7.9.1 not solved yet

[WHMCS John]

Hi all,

I'm pleased to advise that a hotfix is now available to address this:

 

[Digitalberg]

I am also having this issue since upgrading  - checked the log file and getting permission denied and we dont know how to solve this issue and client cant access the Cpanel. 

 

Please help.