Stripe

[pjs32]

Hi,

We are finding clients not being able to update their card details - it shows 

Payment method failed to create successfully. Please try again.

 

 

The logs show

UserID => 1333
message => An unexpected error - No Stripe Payment Method found from token
token => 

 

is their a fix?

[WHMCS John]

Hi @pjs32,

Please view the Pay Method on the client's Summary tab, can you share the format of the token that is stored?

[pjs32]

There is no token stored ( ie. the client deleted the card details via his client area and when they try to enter new ones - they are unable to)

[WHMCS ChrisD]

@pjs32 are you using a custom client area theme at all?   Does this issue occur on the "Six & Standard Cart" themes?

[pjs32]

13 hours ago, WHMCS ChrisD said:

@pjs32 are you using a custom client area theme at all?   Does this issue occur on the "Six & Standard Cart" themes?

We are using a custom theme - but we have tested on six and the problem remains.

logs show

UserID => 1979
message => An unexpected error - No Stripe Payment Method found from token
token => 

[WHMCS ChrisD]

Does the user have any Pay methods on their profiles?

[pjs32]

8 hours ago, WHMCS ChrisD said:

Does the user have any Pay methods on their profiles?

No - they have no other payment methods.

If they pay an invoice manually with their credit card, then the card is added ok - but when they go to delete the card, they get an error:

 

 [WHMCS Application] ERROR: Error: Call to undefined function WHMCS\Payment\PayMethod\run_hook() in /home/user/public_html/vendor/whmcs/whmcs-foundation/lib/Payment/PayMethod/MigrationProcessor.php:0 Stack trace: #0 /home/user/public_html/vendor/whmcs/whmcs-foundation/lib/User/Client.php(0): WHMCS\Payment\PayMethod\MigrationProcessor->migrateForClient(Object(WHMCS\User\Client)) #1 /home/user/public_html/vendor/whmcs/whmcs-foundation/lib/Auth.php(0): WHMCS\User\Client->migratePaymentDetailsIfRequired() #2 /home/user/public_html/vendor/whmcs/whmcs-foundation/lib/Utility/Bootstrap/Application.php(0): WHMCS\Auth::persistClientSession() #3 /home/user/public_html/init.php(0): WHMCS\Utility\Bootstrap\Application::persistSession() #4 /home/user/public_html/index.php(0): unknown() #5 {main} {"exception":"[object] (Error(code: 0): Call to undefined function WHMCS\\Payment\\PayMethod\\run_hook() at /home/user/public_html/vendor/whmcs/whmcs-foundation/lib/Payment/PayMethod/MigrationProcessor.php:0)"} []

[WHMCS John]

Regarding that Call to an undefined function error, this is discussed in the following thread:

 

[PhilipUK]

@pjs32

DId you ever manage to find a fix for this?  I have the same issue and WHMCS support were unable to resolve it.

[pRieStaKos]

19 hours ago, PhilipUK said:

@pjs32

DId you ever manage to find a fix for this?  I have the same issue and WHMCS support were unable to resolve it.

This has been answered here

[pjs32]

On 2/26/2020 at 6:59 AM, pRieStaKos said:

This has been answered here

That doesn't fix the issue.

 

We are still seeing this issue with version  7.9.2

[Nick A]

Same here. 7.9.2

[PhilipUK]

In our case it turned out to be a security header issue due to the way Stripe handles connections to avoid data hitting your server.  If you have some additional security headers set, I'd suggest looking there for a solution. 

[pjs32]

2 hours ago, PhilipUK said:

In our case it turned out to be a security header issue due to the way Stripe handles connections to avoid data hitting your server.  If you have some additional security headers set, I'd suggest looking there for a solution. 

Thanks Phillip -  do you know what header/s that was causing the issue?

 

 

[BlackhawkMSP]

On 3/18/2020 at 10:40 AM, pjs32 said:

Thanks Phillip -  do you know what header/s that was causing the issue?

Been having this problem for months.  Whmcs support can't find it.  Stripe says nothing is hitting their servers.  This is super lame.

 

 

 

[Gerardo Miranda]

Hello everyone Im facing the same usse somebody know how or what i have to do to fix the issue?

 

Thank you in advanced for your help

[rainerstudios]

Was this ever fixed? Still facing the same issues with 8 release. It is really frustrating 

[wired420]

Just ran into this problem myself. After finding nothing but a bunch of confused people discussing it online from a google search, I researched the issue myself and found a solution.

TL;DR

In my case my Content-Security-Policy header was a little too strict. Needed to add https://js.stripe.com to the script policy, and https://api.stripe.com to the script and frame policies.

[Joseph T]

On 11/21/2020 at 1:24 AM, wired420 said:

Just ran into this problem myself. After finding nothing but a bunch of confused people discussing it online from a google search, I researched the issue myself and found a solution.

TL;DR

In my case my Content-Security-Policy header was a little too strict. Needed to add https://js.stripe.com to the script policy, and https://api.stripe.com to the script and frame policies.

Hi, how do you fix this? Where to you put https://js.stripe.com?

[wired420]

On 11/28/2020 at 10:03 AM, Joseph T said:

Hi, how do you fix this? Where to you put https://js.stripe.com?

That would depend on one or many things. What web hosting software do you use? What web server? What kind of configuration setup do you use for that web server? That's not really a question someone else can answer. Probably better off asking google how to add a Content Security Policy header for your setup.

Edited December 1, 2020 by wired420

[JimJ]

Did you ever get a fix for this guys?
I have just updated to 8 for Stripe SCA etc and i get the same error client and admin side adding a card or making a payment with Stripe:

An unexpected error - No Stripe Payment Method found from token

Appreciate any help.

[brian!]

if it's applicable to your situation, the docs say...

Quote

An unexpected error - No Stripe Payment Method found from token

This error indicates that some of the required data is not being transmitted to Stripe. This is usually due to outdated order form templates. Test this using the Twenty-One or Six system themes and the Standard Cart order form template.

Contact our Support team if the issue persists.

[JimJ]

Thanks but i am testing with those templates and have not changed them.
Issue still persists.

[brian!]

27 minutes ago, JimJ said:

Thanks but i am testing with those templates and have not changed them.
Issue still persists.

then I think you should follow the last line - contacting Support direct... posting here won't do that (unless you pretend this is just an 8.1 issue and post in the beta forums) - even then, there's no guarantees).

[JimJ]

Support were quick and helpful.
If anyone else gets this issue check your modules.
I had an outdated module (Tawk.to) causing a javascript conflict with Stripe.