Domain Sync Domain Sync Cron job

[thisismatt]

Hi all

Relative newbie to WHMCS, but loving it so far!

I've taken time to import all of the domains currently managed, associated them to clients, etc. I've manually added the original registration date and the expiry date - I'm now trying to get the Domain Sync cron job to validate I've got the expiry dates right and also update the Next Due Date (as per https://docs.whmcs.com/Domain_Synchronisation).

My registrar's (Heart Internet) module supports the Domain Sync function. I've set up the cron job (currently to run every 5 minutes so that I can see things change real-time). However, no data has changed - Next Due Dates remain within the next 7 days, not as I've configured to be 7 days prior to the expiry date (Setup, General, Domains: Domain Sync enabled and Sync Next Due Date set to 7).

What am I missing?

[WHMCS ChrisD]

Hey @thisismatt,

Thanks for your post, please go to Setup > General Settings > Other > Display Errors & Log Errors

Then once the cron has run head to Utilities > Logs > Activity Logs and check for any errors

[thisismatt]

All done.
No errors being reported - see attached.

Dates remain as-is, i.e. today and not 7 days prior to expiry date.

[WHMCS ChrisD]

Are you getting a domain sync cron report in your email?

[thisismatt]

Yes, they're always blank - in so much that they don't show any domains, etc (I'm not sure what it would show!)...!

[WHMCS ChrisD]

Ok, so that indicates the cron is indeed running but not pulling information back from Heart by the looks of it, just checking have you tried registering a domain or any similar commands since setting up?

[thisismatt]

Haven't yet registered a domain, no. No real need to do so, but can do one to check if need be.
Is there a way to check that the connection with Heart is working OK?

[WHMCS ChrisD]

The module supports updating nameservers, prehaps giving that a go, if you keep having issues please open a ticket for our team to dig into

[thisismatt]

Sorry for asking what may be a simple question; how would I do that @WHMCS ChrisD?

[WHMCS ChrisD]

@thisismatt pop into a domain, click the Change NameServers button 

[thisismatt]

I can't see said button sorry @WHMCS ChrisD

[thisismatt]

Ok, making progress here!

I've added another domain which is with another registrar, and that has updated perfectly fine. It seems that my host is currently either blocking port 700, or hasn't whitelisted the registrar - hence the script failing.

I'll update this once the above have been rectified and I'll (hopefully) confirm that all is well

[thisismatt]

Right, solved it! The host where WHMCS is installed needed to whitelist the registrars API server. All done - it now works.

HOWEVER, the Heart module states that nameserver updating is supported in the Sync - yet I don't see the button appear for a domain associated with Heart (others appear for another domain registered elsewhere). See screengrabs.

 

Any ideas?

[thisismatt]

Any ideas? Anyone?

[WHMCS ChrisD]

Hey @thisismatt

Its possible the module only allows this from the client area, do you have a domain you can log into the client area with and test changing the name servers?