Multiple Sites/Accounts, one contact or webmaster for each

[krt463]

Hello, I'm wondering how everyone else is handling the situation described below. Surely it's an issue, but how are YOU dealing with it? We are migrating all of our customers (15 year customerbase) to WHMCS and I've hit the :-O moment.

 

Situation:

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John Smith is our customer. He has products and he is billed. He also has another company, but it needs to be under it's own billing, cycle, etc. John, only uses one email address.

 

At the same time, we have 5 other customers.....each who are independently our customer, but they all happen to share the same webmaster, a local company that has a good market share of hosted sites they manage. They too, only have one e-mail address support@theirwebmastercompanydomain.com

 

In both of these situations, it seems WHMCS doesn't have the function to add either/any of the same addresses to more than one account.

 

How is everyone else dealing with this?

[netwood]

You setup unique email accounts for each one - we setup xxxxx@netwood.net email accounts - then you do an automatic forwarding on that account to the account you want it to go to.