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ramf last won the day on March 27

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About ramf

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  1. Hi everyone, First I want to wish you all health and strength in this complicated coronavirus time. And now to the issue it self. I think there is a problem with the way WHMCS is dealing with feature requests. Sometimes there are things that are just the right things to do - regardless of the amount of votes from users. There are a lots of reasons why WHMCS users vote or not vote for feature requests, some of us are just too disappointment from the lack of influence we have or the amount of feature request that are "under consideration" for years or even the unclerty of what can be done in order to promote a feature request to the level WHMCS dev will pick them up, and even the staggering amount of duplicated feature requests that are rarely merged (and then you can't see the real number of votes since it's spreaded over several identical feature requests), or even that fact that the feature request system is not working well. It doesn't means that some of the feature requests aren't very important and should not be implemented - sometimes it's a good idea regardless of the number of votes... But sadly - this is the way WHMCS is working right now - and i fear we cannot change it. As the famous say is going - if you can't beat them, join them - so we need to try harder working with the feature request system and vote as much as we can on important feature requests. We can try doing this together - each month to select several feature requests and to vote for them together as a group. Try and be more involved in the feature request site - answer other users requests, add our ideas and comments on others - including sharing a fix or a solution you have for the same problem. Find the duplicated feature requests (there are lots of them) and ask WHMCS to merged them together - so the voting will include the right number of votes. Grow the community - there are lots of people using WHMCS - how many of them are active in the feature request system? how many of them are active in this community site? I guess that most of them are not. we should try and get more people involved and work with us and try to influence WHMCS to do thing differently, I know this is frustrating and that we all wish that @WHMCS Matt and the other wonderful staff of WHMCS would try and change the way the feature request are dealt with. I would recommend adding a certain amount of feature request in each new version - some of them should be the quick wins like adding a Date picker or date field for custom fields, or maybe bigger but important Allow attachment filenames which contain no Latin characters. or RTL support for clientarea and admin themes - and once every few version to add some of the bigger and tougher once like Add an option to see the original mail from the client (with the original HTML formatting etc. or Add the "TO" recipients of an email to the ticket. In my opinion all of the above requests are important and should be added to WHMCS regardless of the votes they have. Maybe some day it will be so. until then (sadly) - let's try to push forward our ideas by being more involved. What do you say? Regards, Ram
  2. Hi, I added this reply to the beta version discussion (before the release) - Since I got no reply I'm trying again: Some of the existing problem will remain... even after version 7.8 we would not be able to know if a ticket was opened to us (we are the TO of the email) or just for our information (we are in the CC).Another problem is if we reply to such a ticket - the original TO recipient will not get our reply. Maybe adding a new TO filed is a solution - So not only CC addresses will be added to the ticket but also the TO address.What do you think?Regards, Ram
  3. Hi, as you may know Arabic, Hebrew, Persian, and Urdu are the most widespread RTL writing systems in modern times. I guess that there are lots of users of WHMCS that uses one of these langues - But there is no out of the box support for RTL languages in WHMCS. I think that WHMCS should add such support to the system so the ADMIN area & Client area will be adjusted to RTL or LTR according to the language selected by the admin and / or client. This should also include the invoice / quote or any other document / PDF generated by the system. I see that there is a feature request to add RTL support to WHMCS - but until now there are only few votes for such a feature request. Can you please add your vote to this feature request? I'm sure that there are lots of users that use Arabic, Hebrew, Persian, and Urdu - let's help them enjoy WHMCS with RTL native (out of the box) support. Please add your vote here: https://requests.whmcs.com/topic/rtl-support-for-clientarea-and-admin-themes Thanks! Ram
  4. Hi, This issue was fixed in the new version 6.0.2. Thanks! Ram
  5. maybe this will help: http://forum.whmcs.com/showthread.php?104991-Email-Piping-not-working-following-upgrade
  6. Hi, This is a bug. WHMCS support has been able to replicate this issue on their end as well and as such they have opened case #CORE-8818 with the developers in order to have this reviewed for future releases. Hope it will be fixed soon. Ram
  7. Hi John, Thanks for the feedback and info. Yes - I meant using the "Six" template - not just the backhand system. There are some cool features in the new six template - and it would be great to be able to use them as a client in the whmcs.com/members/ site. looking forward for this to be done. Thanks! Ram
  8. Hi, I'm using the pop.php in the new crons directory from version 6. This was tested by WHMCS and announced as a bug. Ram
  9. Hi, This is what I got from WHMCS support: ==================================================== Hi Ram, I can advise we have now been able to identify the cause of the problem and as such case #CORE-8787 has been opened with our developers in order to have this reviewed for future releases. Unfortunately, I cannot provide an estimated time for completion for this. However, once we resolve cases and push features they are available at our change log. ===================================================== This is a bug - every time there is a name in the "to" field in a mail (by using a contact I created and / or by replaying to a mail that someone sent me that have a name) - and not only email address, the mail won't reach the right place while using POP3 Import method. You can contact the support center and ask them for a fix - there is one. Thanks, Ram
  10. Hi, Yes - maybe it's something that is too risky to do... But the new version 6 client area is quite good and I think that WHMCS should show everybody that they think that they did a good job and use it themselves. Not doing so will be like using another company ticket system or even using WHMCS version 4 or something like that. Ram
  11. Hi, I did some more testing. Now it seems that the problem is unrelated to foreign characters. It looks like every time there is a name in the "to" field in a mail (by using a contact I created and / or by replaying to a mail that someone sent me that have a name) - and not only email address, the mail won't reach the right place while using POP3 Import method. With Email forwarding everything works great. Ram
  12. Hi, Similar problem here... Adding a client note by admin - and then there is no way to remove it...
  13. Hi, As far as I can tell from my research is that Maybe the problem is when the name of the contact is in foreign characters. When I'm sending from another mail without the foreign characters - the mail seems to be o.k. Only If the address is without foreign characters in the contact name the mail is imported to the right place, but when I have foreign characters in the contact name - the mail is imported to the wrong department. When using mail forwarding option there is no problem. So the problem is just with foreign characters in the contact name (that contact we are sending mail to) using pop import.... Ram
  14. Hi, Show a vote of confidence and upgrade your web site (whmcs.com) client area to the new version 6 template... What do you think? Regards, Ram
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