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ramf

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ramf last won the day on May 22

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About ramf

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  1. Hi, as you may know Arabic, Hebrew, Persian, and Urdu are the most widespread RTL writing systems in modern times. I guess that there are lots of users of WHMCS that uses one of these langues - But there is no out of the box support for RTL languages in WHMCS. I think that WHMCS should add such support to the system so the ADMIN area & Client area will be adjusted to RTL or LTR according to the language selected by the admin and / or client. This should also include the invoice / quote or any other document / PDF generated by the system. I see that there is a feature request to add RTL support to WHMCS - but until now there are only few votes for such a feature request. Can you please add your vote to this feature request? I'm sure that there are lots of users that use Arabic, Hebrew, Persian, and Urdu - let's help them enjoy WHMCS with RTL native (out of the box) support. Please add your vote here: https://requests.whmcs.com/topic/rtl-support-for-clientarea-and-admin-themes Thanks! Ram
  2. This was fix in the new 6.0.2 version Thanks!
  3. ramf

    Not able to delete client note

    Hi, This issue was fixed in the new version 6.0.2. Thanks! Ram
  4. maybe this will help: http://forum.whmcs.com/showthread.php?104991-Email-Piping-not-working-following-upgrade
  5. ramf

    Not able to delete client note

    Hi, This is a bug. WHMCS support has been able to replicate this issue on their end as well and as such they have opened case #CORE-8818 with the developers in order to have this reviewed for future releases. Hope it will be fixed soon. Ram
  6. Hi, I'm using the pop.php in the new crons directory from version 6. This was tested by WHMCS and announced as a bug. Ram
  7. Hi, This is what I got from WHMCS support: ==================================================== Hi Ram, I can advise we have now been able to identify the cause of the problem and as such case #CORE-8787 has been opened with our developers in order to have this reviewed for future releases. Unfortunately, I cannot provide an estimated time for completion for this. However, once we resolve cases and push features they are available at our change log. ===================================================== This is a bug - every time there is a name in the "to" field in a mail (by using a contact I created and / or by replaying to a mail that someone sent me that have a name) - and not only email address, the mail won't reach the right place while using POP3 Import method. You can contact the support center and ask them for a fix - there is one. Thanks, Ram
  8. Hi, I did some more testing. Now it seems that the problem is unrelated to foreign characters. It looks like every time there is a name in the "to" field in a mail (by using a contact I created and / or by replaying to a mail that someone sent me that have a name) - and not only email address, the mail won't reach the right place while using POP3 Import method. With Email forwarding everything works great. Ram
  9. ramf

    Not able to delete client note

    Hi, Similar problem here... Adding a client note by admin - and then there is no way to remove it...
  10. Hi, As far as I can tell from my research is that Maybe the problem is when the name of the contact is in foreign characters. When I'm sending from another mail without the foreign characters - the mail seems to be o.k. Only If the address is without foreign characters in the contact name the mail is imported to the right place, but when I have foreign characters in the contact name - the mail is imported to the wrong department. When using mail forwarding option there is no problem. So the problem is just with foreign characters in the contact name (that contact we are sending mail to) using pop import.... Ram
  11. Hi, Can you please help me? I have several departments configured in my whmcs. I have set up the ticket importing using POP3 Import method. Now if I'm sending mail to the first department it reach the right department. But if I'm sending mail to any other department - the mail is open to the first department. Can you help? What should I do to allow each department to get the right mail? Thanks! Ram
  12. Hi all, I have spent some more time in the feature request system and found lots of other relevant request regarding this problem. There are at least 22 feature requests with a total of 156 votes. In a nutshell all of them showing the same problem - in WHMCS there is no real distinction between contacts, sub accounts and main contact / master account holder. Actually there should not be a main contact / master account holder at all... The system should be built around companies with contacts /sub accounts that works in the company, the company itself should not have any direct contact information - It should serve just as a "container" to hold all the company contacts, products, services, domains, invoices and transactions# All the other information should be in a contacts /sub accounts level Let's go over the client profile: Profile tab: All the red markings represent information that is not relevant to the company - but rather at the contacts /sub accounts level. All the remaining information is relevant to the company information / setting. Contact tab: =========================================================== Again - there should be a strict and clear distinction between the company and the contacts /sub accounts and between contacts /sub accounts to contacts /sub accounts. This is something that should reflect on the ticket system, email template, quotes, invoices etc. ========================================================= This is the list of relevant feature requests I found - but there are probably more. Please vote for them + add your comment to this post so it will catch the eyes of WHMCS as the full project that it represent: 41 votes - Custom fields for additional contacts: https://requests.whmcs.com/responses/custom-fields-for-additional-contacts 21 votes - add custom client fields for sub-accounts too https://requests.whmcs.com/responses/add-custom-client-fields-for-sub-accounts-too 1 votes -Allow contacts/sub-accounts to update their details https://requests.whmcs.com/responses/allow-contacts-sub-accounts-to-update-their-details 7 votes - Support ticket notifications - limit to contact participating https://requests.whmcs.com/responses/support-ticket-notifications-limit-to-contact-participating 14 votes - Client Contact Ticket Management https://requests.whmcs.com/responses/client-contact-ticket-management 2 votes - Contact name in email templates https://requests.whmcs.com/responses/contact-name-in-email-templates 2 votes - Additional Contact Permissions https://requests.whmcs.com/responses/additional-contact-permissions 1 votes - Support Tickets - Contact Filter https://requests.whmcs.com/responses/support-tickets-contact-filter 1 votes - contacts should have the same disable field options as client details https://requests.whmcs.com/responses/contacts-should-have-the-same-disable-field-options-as-client-details 9 votes - Disable Email to the main account e-mail https://requests.whmcs.com/responses/disable-email-to-the-main-account-e-mail 1 votes - Company Access Controls https://requests.whmcs.com/responses/company-access-controls 1 votes - Client Contact Notes https://requests.whmcs.com/responses/client-contact-notes 17 votes - Send invoice related mail to Invoice contact only (if exists) https://requests.whmcs.com/responses/send-invoice-related-mail-to-invoice-contact-only-if-exists 2 - votes - Clients Marketing Email-Newsletter Opt-Out Facility II https://requests.whmcs.com/responses/clients-marketing-email-newsletter-opt-out-facility-ii 1 votes - Fully conceal financial information from account contacts/sub-users where permissions specifically require it https://requests.whmcs.com/responses/fully-conceal-financial-information-from-account-contacts-sub-users-where-permissions-specifically-require-it 3 votes - Allow assigning Contact to ticket https://requests.whmcs.com/responses/allow-assigning-contact-to-ticket 6 votes - Improve email personalization https://requests.whmcs.com/responses/improve-email-personalisation 15 votes - Include email addresses that were added via CC to opening ticket and all replies https://requests.whmcs.com/responses/include-email-addresses-that-were-added-via-cc-to-opening-ticket-and-all-replies 6 votes - Sub-accounts only viewing tickets they create https://requests.whmcs.com/responses/sub-accounts-only-viewing-tickets-they-create 2 votes - Sub-Account Modify Password Permission https://requests.whmcs.com/responses/sub-account-modify-password-permission 2 votes - Two-Factor Authentication for Sub-Account https://requests.whmcs.com/responses/two-factor-authentication-for-sub-account 1 votes - Support Tickets: Improved display of who you're communicating with https://requests.whmcs.com/responses/support-tickets-improved-display-of-who-youre-communicating-with
  13. Hi, Someone changed the thread name (thanks I guess) - but please note that the problem is not just with the ticket system or the email templates... this is something related to anywhere in the system using the {$client_name} (I think) - such as quotes etc. Thanks! Ram
  14. Hi all, I think it's time to solve once and for all the problem with the ticket system and email templates - regarding the main contact / master account holder receiving all the emails - even the ones regarding a ticket that was opened by a sub account or a contact person from his organization. The current state creates an overburden on the "master account holder" and causes misunderstandings who opens the ticket and so on (not to mentioned the spam to unnecessary participants). Please follow this scenario: - We have a company (let's name her "Macrosoft Ltd"). - We have in our WHMCS 4 contacts: 1. The master account holder - let's say his name is Tom Cruise and his rule is purchasing manager. 2. The support manager - Matt LeBlanc. 3. The sales manager - John Oliver. 4. The CEO - Elizabeth Tudor Problem #1: - When Matt opens a ticket he get an automated mail stating: Tom Cruise (Macrosoft Ltd), Thank you for contacting our support team. A support ticket has now been opened for your request and you will be notified by email when a response is made. - Please note that the ticket was opened by Matt LeBlanc - not by Tom Cruise!! Matt ask himself - WTF... I opened this ticket not Tom... - The same mail is sent also to the "master account holder" - Tom Cruise. Tom ask himself - WTF... I don't recall opening any ticket lately.... Problem #2: - In our WHMCS we see under the submitter field - Tom Cruise (Macrosoft Ltd) (although the ticket was opened by Matt LeBlanc) - only when looking inside the ticket we can see that is was submitted by "Matt LeBlanc (Macrosoft Ltd) Contact" Problem #3: - Any reply we make to Matt LeBlanc's ticket is also sent to Tom Cruise Tom ask himself - WTF... why do I keep getting this mails? (now take under consideration that Tom gets such an emails for all the tickets opened by Matt, John and Elizabeth - it can accumulate to lots of mails that's spams Tom mailbox!!!) Problem #4: - Let's say we want to sent a new quote to Elizabeth Tudor the CEO of Macrosoft Ltd Again the quote is sent to Tom (and any other contact that have the relevant Email Notifications setting) and to Elizabeth. and again - the name in the mail and on the quote is Tom and not Elizabeth!! Actually any email template that have the {$client_name} merge fields will be of Tom regardless who is the relevant contact that should receive such a mail / notification / quote etc. To sum it all up - there is a huge mix-up and confusion while using the Clients Information / master account holder information/ {$client_name}merge fields not to mentioned the amount of spam received to the email address registered under the Clients Information / master account holder. This is something relevant to any customer with more then one contact - so I'm sure that lots of WHMCS users face the same problem. If those problems weren't enough let's have few more: Problem #5 - Sometimes John Oliver sends a mail to Matt LeBlanc and add us in this mail in CC. A new ticket is opened with John Oliver set as the relevant contact. - Like stated before - Tom get's the email (and his name in the mail) - There is no way for us to see we are not the ones this mail is sent to (we are only in CC on the original mail). - If we reply to this ticket - only John (and Tom) will get the answer - nothing will be sent to Matt (unless we manually add his mail to the CC of the ticket - but there is no indication for us to do so). To sum it all up, I can't see the logic or advantages in the current situation - It create lots of problems and spam in any company that have more then one contact. I think that creating a clear and strict use of the relevant contact across WHMCS ticket, email templates and any other part of WHMCS - is mandatory. Every act we do should be related to a specific contact and only him. In the Feature requests system I found several relevant request: 12 votes - Client Contact Ticket Management https://requests.whmcs.com/responses/client-contact-ticket-management 7 votes - Disable Email to the main account e-mail https://requests.whmcs.com/responses/disable-email-to-the-main-account-e-mail 4 votes - Support ticket notifications - limit to contact participating https://requests.whmcs.com/responses/support-ticket-notifications-limit-to-contact-participating 4 votes - Improve email personalisation https://requests.whmcs.com/responses/improve-email-personalisation Total of 27 votes regarding the problem with the contact management. I think that WHMCS team should read this post and see the problems stated here and find a solution A.S.A.P But If from some strange reason it's not obvious this issue should be fixed - please please please add your votes. Thanks! Ram Thanks, Ram
  15. Hi, I'm newbie and I would really appreciate your help. I'm looking for a way to change the client area and the admin side page direction wen selecting an RTL language and return It to LTR when selecting a LTR language. I guess I should change something in header.tpl or footer.tpl (what about the admin side?) - but I don't know what. I found this code (http://forum.whmcs.com/showthread.php?62442-A-reliable-way-to-load-code-if-a-RTL-language-is-selected) {if $LANG.textdirection eq "rtl"}<link rel="stylesheet" type="text/css" href="templates/{$template}/css/rtl.css" />{/if} Is it the right code? Should I change something in it? Where should I put it (file, location, part of the file)? Is it the same for the client area and the admin side? Should I define something in the language file that signal it as RTL or LTR language? I know this is something basic.. I really appreciate your help here. Thanks! Ram
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