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action hook Disable Feedback for Unanswered Tickets
By
Kian, in Free Scripts
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By ModulesGarden
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You already know that we have a module in our offer that lets you include support tools powered by Zendesk into WHMCS and handle support tickets while bringing your clients unforgettable experience of customer care. Guess what - it’s just been updated with some fresh solutions!
The description of the 2.4.0 update of Zendesk For WHMCS should start off with WHMCS users support - an addition which will send email notifications about the in-flow of new ticket replies to any user that participates in a conversation. Excited? Let us make you even more eager to give it a look. The latest version makes WHMCS user details fully synchronized with the Zendesk panel!
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Let us remind you of one more grand advancement - the next level in the development of our top-notch system for WordPress instances provisioning, PanelAlpha!
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By dove
when a customer sends a tickets with any attachments, then the attachments are not adding to server or its missing. i cant view any attachments on their tickets in admin panel.
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By ramf
Hi,
I want to send a ticket reply to the client using API.
when I use the AddTicketReply the new replay is added to the ticket - as if the client sent us a reply, But I want to send the reply to the client.
Can you please advise what is the API command / documentation to send a reply to the client from the ticket (not an email - but with the ticket, it is just like the AddTicketReply is working but from us to the client and not fro, the client to us).
Thanks!
Ram
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By muhammed elbanna
hello,
i have a problem with suppor tticket
when anyone try to open new support ticket in the end of page he need enter code to be sure that he is not spam
this code is not working fine and not reload and not change
and tried changer from general setting security but still the same
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By Kian
Restrict the access to support departments based on the products purchased by users. Define rules as follows.
$department['1'] = array('45', '46', '10'); $department['2'] = array('85', '86', '10'); // Keep adding rules one per line The key of $department array (the [1] and [2] between square brackets) corresponds to the ID of the support department for which we are creating a rule. The value is an array() of product IDs required for access. In a in nutshell, the above configuration unlocks department #1 to users with product IDs 45, 46 and 10. Department #2 requires 85, 86 and 10.
Here are few more things to consider:
submitticket.php doesn't show restricted departments Access via direct link submitticket.php?step=2&deptid=2 triggers a redirect to submitticket.php Department dropdown lists only allowed department The same product can be used for multiple rules Pending, Suspended, Terminated, Cancelled and Fraud products are ignored Get the Code »
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