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Kian

Disable Feedback for Unanswered Tickets

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WHMCS always sends feedback requests for closed tickets, no matter what. This includes the case of customers closing tickets before you even had the chance to add a reply. For example a customer opens a ticket to report an error on his website. Few minutes later he realizes that it was his fault and closes the ticket. WHMCS still sends feedback request.

This is quite strange as you are asking customers to let you know the «Quality of experience» with your support team. No one has even answered! Some customers could even give you a very bad rating because they feel you're tricking them. Let's patch the hole with this hook.

Get the Code »

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