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What is the API command to send a reply to the client from a ticket?

ramf

By ramf
in Developer Corner

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ramf Senior Member

ramf

Posted
Posted

Hi,
I want to send a ticket reply to the client using API.

when I use the  AddTicketReply the new replay is added to the ticket - as if the client sent us a reply, But I want to send the reply to the client.

Can you please advise what is the API command / documentation to send a reply to the client from the ticket (not an email - but with the ticket, it is just like the AddTicketReply is working but from us to the client and not fro, the client to us).

Thanks!
Ram

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