invoice PayPal Subscription

[kan]

Hi

Client charged 2nd time even if invoice is paid, Client paying using PayPal subscription. BUT In previous two months it was normal and charging only once per invoice.

Invoice 1: https://nimb.ws/J2Apmk

Invoice 2: https://nimb.ws/W1ci0K

Log: https://nimb.ws/gdYsqv

Is this setting from PayPal Subscription or anything else in Product setup?

 

Thanks in advance

kan

[brian!]

19 hours ago, kan said:

Is this setting from PayPal Subscription or anything else in Product setup?

the log link doesn't work - but my suspicion would me that either multiple subscriptions exist, the client is paying manually despite already having a subscription or you're hitting a known bug from a previous release.

I think i'd be inclined to ask Paypal whether there are multiple subscription issues with this client or clients.

[kan]

Hey @brian!

Here is log: https://nimb.ws/ojgGTU

Can you tell me more on this "you're hitting a known bug from a previous release" .

I'm running 7.9.1-release.1

Thanks