Jump to content
Tom Catchesides

Stripe statement descriptor not being set with 7.8.2

Recommended Posts

I submitted a support ticket about this a couple of hours ago but am hoping that someone might be able to answer this more quickly here.

We upgraded to WHMCS 7.8.2 at the weekend to ensure compliance with SCA via WHMCS's own Stripe gateway. Since then, the statement descriptors on our customers' bank statements read "FALSE" for regular subscription payments. I'm obviously concerned that this is going to lead to unnecessary chargebacks. 

We haven't changed any settings at the Stripe end and have a default statement descriptor set on there. In WHMCS, the statement descriptor is set to "{CompanyName}" and our company name field is set.

Has anyone else seen this problem with WHMCS 7.8 and Stripe? Does anyone have any ideas for workarounds?

Share this post


Link to post
Share on other sites

I reported a similar issue on the thread above which is being investigated.

My issue was the description within my Stripe account showing the transaction ID rather than the invoice number used by WHMCS.

I wasn't aware/I don't think it's been reported of showing false on clients statements. If this is another bug it is much more serious.

Share this post


Link to post
Share on other sites
1 hour ago, zomex said:

My issue was the description within my Stripe account showing the transaction ID rather than the invoice number used by WHMCS.

The description in Stripe is fine for us. It's the statement descriptor that's a serious problem. I've attached screenshots of what I see in our Stripe dashboard for a charge made this week compared to one made last month with WHMCS 7.6.

Screenshot 2019-09-11 at 14.49.35.png

Screenshot 2019-09-11 at 14.49.29.png

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Content

    • By zomex
      Hello,
      I'm not sure if this is on purpose or not but since the update to V7.8.1 transactions within Stripe use the transaction ID for the description, prior to the update they used the WHMCS invoice number which I preferred.
      Also a client made a duplicate payment on the same invoice. Normally the duplicate Stripe transaction will show in WHMCS prior to the update but now at least in this case only the first transaction shows in WHMCS, the duplicate does of course show in Stripe and 2 payment emails were received from Stripe.
      Thanks.
  • Recently Browsing   0 members

    No registered users viewing this page.

×

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated