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Found 2 results

  1. I submitted a support ticket about this a couple of hours ago but am hoping that someone might be able to answer this more quickly here. We upgraded to WHMCS 7.8.2 at the weekend to ensure compliance with SCA via WHMCS's own Stripe gateway. Since then, the statement descriptors on our customers' bank statements read "FALSE" for regular subscription payments. I'm obviously concerned that this is going to lead to unnecessary chargebacks. We haven't changed any settings at the Stripe end and have a default statement descriptor set on there. In WHMCS, the statement descriptor is set to "{CompanyName}" and our company name field is set. Has anyone else seen this problem with WHMCS 7.8 and Stripe? Does anyone have any ideas for workarounds?
  2. Hello, I'm not sure if this is on purpose or not but since the update to V7.8.1 transactions within Stripe use the transaction ID for the description, prior to the update they used the WHMCS invoice number which I preferred. Also a client made a duplicate payment on the same invoice. Normally the duplicate Stripe transaction will show in WHMCS prior to the update but now at least in this case only the first transaction shows in WHMCS, the duplicate does of course show in Stripe and 2 payment emails were received from Stripe. Thanks.

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