System Health Cron Warning

[SSHosting]

I'm having a System Health Warning towards cron. Our WHMCS (7.2.3) was pre-installed with softaculous. Here are the warnings below:

 

System Cron Tasks

The system cron does not appear to have completed successfully within the last 24 hours. Check your activity logs or learn more about enabling the cron in our documentation.

 

Pop Cron Ticket Import

We notice you have POP3 account connection details configured for at least one support department, but the ticket import cron task does not appear to have completed successfully within the past hour. Please ensure the cron is configured correctly. You can learn more about pop email importing in our documentation.

 

 

Here is the cron set up in cPanel(username was replaced for security:

 

*/5	*	*	*	*	php -q /home/username/whmcsdata/crons/cron.php

*/5	*	*	*	*	php -q /home/username/whmcsdata/crons/pop.php

0	3	*/2	*	*	php -q /home/username/whmcsdata/crons/domainsync.php

 

 

Thanks!

[WHMCS ChrisD]

Hey SSHosting,

 

Thanks for getting in touch.

 

It sounds like something may be preventing the cron from running could you please try running the following in your servers terminal window and see if any errors appear

 

php -q /home/username/whmcsdata/crons/cron.php -F all -vvv

[SSHosting]

Hey SSHosting,

 

Thanks for getting in touch.

 

It sounds like something may be preventing the cron from running could you please try running the following in your servers terminal window and see if any errors appear

 

Here is the error

 

	
Warning: getWhmcsInitPath(/home/username/whmcsdata/crons/config.php): failed to open stream: Permission denied in /home/username/whmcsdata/crons/functions.php on line 0
mmap cache can't open /home/username/whmcsdata/crons/config.php - Permission denied
Warning: getWhmcsInitPath(/home/username/whmcsdata/crons/config.php): failed to open stream: Permission denied in /home/username/whmcsdata/crons/functions.php on line 0

Fatal error: getWhmcsInitPath(): Failed opening required '/home/username/whmcsdata/crons/config.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/username/whmcsdata/crons/functions.php on line 0

 

Thank you!

[WHMCS ChrisD]

Hi SSHosting,

 

Thanks for your reply.

 

It sounds like the permissions may be an issue here can you check they are set to 0644 and your cron 0755

[SSHosting]

Hi,

 

Cron folder is set to 0755 and then all files are set to 0644 except the config.php file. That file was set to 0640, should I change it to 0644 as well?

 

Thanks

[WHMCS ChrisD]

Yes, please make that change, if your cron folder is located outside of the standard WHMCS directory please ensure you have the right path specified in your cron config.php file

[SSHosting]

Okay made the permission change. How long would I need to wait for the System Health Status to change in order to know if the fix worked?

 

thank you.

[WHMCS ChrisD]

That can take upto 24 hours, in the meantime try manually executing the cron using:

 

php -q /home/username/whmcsdata/crons/cron.php -F all -vvv

[SSHosting]

Thank you! Found out it was an add-on causing cron to stop working.

Edited August 22, 2017 by SSHosting

[HarryWales]

Hi SSHosting,

 

Can you say which addon caused the issue?

 

Thanks

Harry

[co-operativeworld.org]

I found the issue was that on WHMCS installation, it had messed up the CRON setup in Cpanel.

 

It put it as something strange.

Not what it was suppose to be.

 

So I edited it to a common default of 5 minutes.

 

Cron now works ok, yet the STATUS still says the cron is not working.

 

I am still trying to iron out the rest of the installation bugs that WHMCS has done upon installation.

e.g. Welcome email does not send, yet rest do, upon account creation.

 

So I removed all the crap that was in the welcome email, simply put, "Test Welcome Email" and it worked, it sent.

 

Put it back to default, it don't.

 

Along with automatic payment issues and many other things.

 

Imagine if you got a refund per BUG, this would be FREE or WHMCS would owe me money.

[bear]

I found the issue was that on WHMCS installation, it had messed up the CRON setup in Cpanel.

It put it as something strange.

Not what it was suppose to be.

In mine, I had to set the cron up myself. Yours set it up automatically? What was in it?

Imagine if you got a refund per BUG, this would be FREE or WHMCS would owe me money.

Rampant negativity isn't helping, so you might consider toning down your responses some. WHMCS is complicated, and errors are bound to happen, though not all of them are the script's fault.