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Cron job not running after upgrade 7.2.3

waqas_18
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waqas_18 Junior Member

waqas_18

Posted
Posted

Cron job of my WHMCS has stopped working, it executes but no automatic action is performed. I always receive an email with the following content:

 

==============================

<!DOCTYPE html>

<html lang="en">

<head>

<meta charset="utf-8">

<meta http-equiv="X-UA-Compatible" content="IE=edge">

<meta name="viewport" content="width=device-width, initial-scale=1">

<title>Oops!</title>

 

<style>

body {

margin: 30px 40px;

background-color: #f6f6f6;

}

.error-container {

padding: 50px 40px;

font-family: "Helvetica Neue",Helvetica,Arial,sans-serif;

font-size: 14px;

}

h1 {

margin: 0;

font-size: 48px;

font-weight: 400;

}

h2 {

margin: 0;

font-size: 26px;

font-weight: 300;

}

a {

color: #336699;

}

p.back-to-home {

margin-top: 30px;

}

p.debug{

padding: 20px 0px;

font-family: "Courier New", Courier, monospace, serif;

font-size: 14px;

}

.info {

border: solid 1px #999;

padding: 5px;

background-color: #d9edf7;

}

</style>

 

</head>

<body>

<div class="error-container">

<h1>Oops!</h1>

<h2>Something went wrong and we couldn't process your request.</h2>

<p>Please go back to the previous page and try again.</p>

</div>

</body>

</html>

==============================

 

When run cron force via command line showing same error:

 

==================

php /home/billingw/crons/cron.php all --force -vvv

 

WHMCS Automation Task Utility: all

==================================

 

Daily Cron Automation Mode

 

Queuing Tasks

-------------

 

Force run any tasks: ignore "in progress" and "is due"

Task queues ready

 

Executing Application Queue

---------------------------

 

0/22 [░░░░░░░░░░░░░░░░░░░░░░░░░░░░] 0% < 1 sec/< 1 sec 20.2 MiB

Currency Exchange Rates

 

Product Pricing Updates

 

2/22 [▓▓░░░░░░░░░░░░░░░░░░░░░░░░░░] 9% < 1 sec/< 1 sec 20.2 MiB

Invoices

 

Late Fees

 

4/22 [▓▓▓▓▓░░░░░░░░░░░░░░░░░░░░░░░] 18% 2 secs/11 secs 21.0 MiB

Credit Card Charges

 

Invoice & Overdue Reminders

<!DOCTYPE html>

<html lang="en">

<head>

<meta charset="utf-8">

<meta http-equiv="X-UA-Compatible" content="IE=edge">

<meta name="viewport" content="width=device-width, initial-scale=1">

<title>Oops!</title>

 

<style>

body {

margin: 30px 40px;

background-color: #f6f6f6;

}

.error-container {

padding: 50px 40px;

font-family: "Helvetica Neue",Helvetica,Arial,sans-serif;

font-size: 14px;

}

h1 {

margin: 0;

font-size: 48px;

font-weight: 400;

}

h2 {

margin: 0;

font-size: 26px;

font-weight: 300;

}

a {

color: #336699;

}

p.back-to-home {

margin-top: 30px;

}

p.debug{

padding: 20px 0px;

font-family: "Courier New", Courier, monospace, serif;

font-size: 14px;

}

.info {

border: solid 1px #999;

padding: 5px;

background-color: #d9edf7;

}

</style>

 

</head>

<body>

<div class="error-container">

<h1>Oops!</h1>

<h2>Something went wrong and we couldn't process your request.</h2>

<p>Please go back to the previous page and try again.</p>

</div>

</body>

 

 

==================

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waqas_18 Junior Member

waqas_18

Posted
  • Author
Posted

Here is command output:

 

Daily Cron Automation Mode

 

Queuing Tasks

-------------

 

Force run any tasks: ignore "in progress" and "is due"

Task queues ready

 

Executing Application Queue

---------------------------

 

0/22 [░░░░░░░░░░░░░░░░░░░░░░░░░░░░] 0% < 1 sec/< 1 sec 20.5 MiB

Currency Exchange Rates

 

Product Pricing Updates

 

2/22 [▓▓░░░░░░░░░░░░░░░░░░░░░░░░░░] 9% < 1 sec/< 1 sec 20.5 MiB

Invoices

 

Late Fees

 

4/22 [▓▓▓▓▓░░░░░░░░░░░░░░░░░░░░░░░] 18% 1 sec/6 secs 21.2 MiB

Credit Card Charges

 

Invoice & Overdue Reminders

 

Fatal error: Maximum execution time of 300 seconds exceeded in /home/user/public_html/vendor/tecnickcom/tcpdf/tcpdf.php on line 7293

<!DOCTYPE html>

<html lang="en">

<head>

<meta charset="utf-8">

<meta http-equiv="X-UA-Compatible" content="IE=edge">

<meta name="viewport" content="width=device-width, initial-scale=1">

<title>Oops!</title>

 

<style>

body {

margin: 30px 40px;

background-color: #f6f6f6;

}

.error-container {

padding: 50px 40px;

font-family: "Helvetica Neue",Helvetica,Arial,sans-serif;

font-size: 14px;

}

h1 {

margin: 0;

font-size: 48px;

font-weight: 400;

}

h2 {

margin: 0;

font-size: 26px;

font-weight: 300;

}

a {

color: #336699;

}

p.back-to-home {

margin-top: 30px;

}

p.debug{

padding: 20px 0px;

font-family: "Courier New", Courier, monospace, serif;

font-size: 14px;

}

.info {

border: solid 1px #999;

padding: 5px;

background-color: #d9edf7;

}

</style>

 

</head>

<body>

<div class="error-container">

<h1>Oops!</h1>

<h2>Something went wrong and we couldn't process your request.</h2>

<p>Please go back to the previous page and try again.</p>

<p class="debug">exception 'Whoops\Exception\ErrorException' with message 'Maximum execution time of 300 seconds exceeded' in /****/*****/public_html/vendor/tecnickcom/tcpdf/tcpdf.php:7293<br />

Stack trace:<br />

#0 /home/user/public_html/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(1, 'Maximum executi...', '/home/user/...', 7293)<br />

#1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown()<br />

#2 {main}</p></div>

</body>

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WHMCS ChrisD Senior Member

WHMCS ChrisD

Posted
Posted

Alright, it looks like this is the issue:

 

<p class="debug">exception 'Whoops\Exception\ErrorException' with message 'Maximum execution time of 300 seconds exceeded' in /****/*****/public_html/vendor/tecnickcom/tcpdf/tcpdf.php:7293<br />

 

 

Something is causing the PDF to time out, start by lifting the PHP execution time to 600 seconds, and possibly re-uploading the whole /vendor folder

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  • WHMCS Support Manager
WHMCS John Senior Member

WHMCS John

Posted
  • WHMCS Support Manager
Posted

Hi,

Do you have any customisation to /templates/*your active template*/invoicepdf.tpl?

Try moving aside your /assets/img/logo.png or logo.jpg file temporarily.

 

Either of these could increase the PDF filesize as such that generating a lot causes the max execution time to be reached.

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