Can't accept any order, please help.

[kazurengan]

hello i'm trying to accept an order as a test on whmcs but i get this error everytime.

i've tried to clean database orders and try again, but it didn't work.

 

"0 order(s) accepted successfully, but 1 order(s) failed (Order Number(s): 4). See the Activity Log for more information: System Activity Log"

 

In system activity log:

 

"Module Create Failed - Service ID: 4 - Error: (XID edavn3) The domain “hgghfghh.net” already exists in the Apache configuration."

[bear]

The domain “hgghfghh.net” already exists in the Apache configuration."

Fairly self explanatory, that domain was already used to set up an account (test or otherwise) on the server. It can't set it up again unless it's first removed from the web server you've connected to for account provisioning.

[kazurengan]

Fairly self explanatory, that domain was already used to set up an account (test or otherwise) on the server. It can't set it up again unless it's first removed from the web server you've connected to for account provisioning.

 

i've never registered this before lol.

also i tried other domains and they all got the same error

[bear]

Registered?

I'm referring to the hosting server that you're trying to test account setups on. The error being returned indicates that Apache (the webserver) already has that domain listed as an account. Have you directly reviewed the account list on the server to see if it exists?

[kazurengan]

Registered?

I'm referring to the hosting server that you're trying to test account setups on. The error being returned indicates that Apache (the webserver) already has that domain listed as an account. Have you directly reviewed the account list on the server to see if it exists?

 

i dont have root access on my hosting but on database i made sure i cleared all the users and tried to

remake the account, but it showed that error.

as far as i tried i cannot access apache webserver

[bear]

Assuming you have a reseller account that you're connecting to, that should show a list of accounts in the reseller WHM. It's there you should be able to see a list of accounts that likely includes that one, not in the WHMCS database. The error is coming from the server you're setting accounts up on, not WHMCS directly. WHMCS is only telling you what Apache said when it tried.

[kazurengan]

Assuming you have a reseller account that you're connecting to, that should show a list of accounts in the reseller WHM. It's there you should be able to see a list of accounts that likely includes that one, not in the WHMCS database. The error is coming from the server you're setting accounts up on, not WHMCS directly. WHMCS is only telling you what Apache said when it tried.

 

Done that and now it shows this error

 

502 Bad Gateway

 

nginx

[bear]

You need to ask your provider about that error; it has nothing to do with WHMCS, I believe.

[WHMCS John]

Hi,

Is WHMCS hosted on the same server as your client's hosting account? If so, this behaviour indicates the Apache server restart upon creating the new hosting account is killing PHP.

Please adjust your server config to perform a graceful restart upon account creation.