3awh Posted October 5, 2016 Share Posted October 5, 2016 I went to update WHMCS to set it to stable release and got this message Warning You do not currently have a path configured for temporary storage of files during updates. You will not be able to perform an update until one is set. To resolve this now so I tied to set the temp path and it will not save tried admin/whmcs_temp whmcs_temp tried it above the public_html directory even tried with a URL No Joy 0 Quote Link to comment Share on other sites More sharing options...
PsychoDude Posted October 5, 2016 Share Posted October 5, 2016 Yeah, I tried /home/username/tmp and it also doesn't let me save... 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 5, 2016 Share Posted October 5, 2016 Hi Everyone, You'll need a custom folder which you must create, usually under the web user (like the templates_c directory) and you'll need make sure the directory is writable and they specify the full path. If you are having issues please reach out 0 Quote Link to comment Share on other sites More sharing options...
3awh Posted October 5, 2016 Author Share Posted October 5, 2016 Hello 3awh & PsychoDude, Please try setting the path to /tmp with the file permissions set to 755 which should allow it to run Not working tried /home/alienswe/tmp/ /home/alienswe/tmp /home/alienswe/public_html/tmp/ /home/alienswe/public_html/tmp /tmp and I created directory and assigned 755 and also tried 777 0 Quote Link to comment Share on other sites More sharing options...
agarzon Posted October 5, 2016 Share Posted October 5, 2016 I created a folder in /home/whmcs-tmp with 777 and owner same as webserver (www-data) And still getting the same error: Warning You will not be able to perform an update until a path is set. PHP 5.6 as FPM with NGINX. 0 Quote Link to comment Share on other sites More sharing options...
tletourneau Posted October 6, 2016 Share Posted October 6, 2016 I am having the same problem. I have tried several paths with various permissions set with the same result. Thank you, Tom - - - Updated - - - I am having the same problem. I have tried several paths with various permissions set with the same result. I should also mention that I am also not able to save an update channel or maintenance message. Thank you, Tom 0 Quote Link to comment Share on other sites More sharing options...
garybarr Posted October 9, 2016 Share Posted October 9, 2016 Yes, I am having the same problem... Tried the same things as above... All I get is a spinning wheel when it tries to save... But nothing saves, I go back and it again is empty path and message. 0 Quote Link to comment Share on other sites More sharing options...
garybarr Posted October 9, 2016 Share Posted October 9, 2016 Has anyone here had any luck solving this yet? 0 Quote Link to comment Share on other sites More sharing options...
sstrong Posted October 10, 2016 Share Posted October 10, 2016 Same problem here. Glad to see at least that I'm not the only one. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 10, 2016 Share Posted October 10, 2016 Hi guys, You'll need a custom folder which you must create, usually under the web user (like the templates_c directory) and you'll need make sure the directory is writable and they specify the full path. In essence make sure that the same user that owns templates_c owns your "whmcsupdate" directory and you are specifying the full path in the upgrader settings. If you are still having issues and you have posted above please PM me 0 Quote Link to comment Share on other sites More sharing options...
BigFoot Posted October 11, 2016 Share Posted October 11, 2016 Not working here either. Is there a secret trick to getting this to set correctly? We have tried everything, including permissions, different folder locations, full paths, etc. to no avail. Can someone please share what they did to get this to work? 0 Quote Link to comment Share on other sites More sharing options...
redit Posted October 11, 2016 Share Posted October 11, 2016 I know that this does not help anyone now but I had this during the beta and RC trials and even getting hold of a developer who logged into my test lab and continued to tell me that they could not replicated the problem their side I was finally told by a different support rep I might add that I should just wipe my test lab and start again even though this was a fresh install of CentOS7 with php5.6 etc. etc. As much as I like the look of the new WHMCS platform I will not be upgrading until I can hold at least the next release in a ZIP format and all of these silly little things have been ironed out. Sorry small rant over. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS Edward Posted October 11, 2016 WHMCS Technical Analyst Share Posted October 11, 2016 If you continue to experience problems with this, Please open a ticket with our support team and provide them with login details to your installation and they'll be happy to take a look at it for you. -Eddy 0 Quote Link to comment Share on other sites More sharing options...
vitrineweb Posted October 17, 2016 Share Posted October 17, 2016 Hello, I was having this problem too. And I think that's because I have "admin" custom area on configuration.php. What I did to solve it was simple easy. I changed it (the administrative area) on configuration.php file, tried to access the WHMCS URL and got the error message telling me that the admin area was not the URL I was trying to access (obviusly). Then on configuration.php I typed back the correct path to the custom admin area, tried to access it and voi-lá! It's done and working. I was able to save the path and so I've saved the path to update files and the ALERT telling me to set the path to update files is not appearing anymore. Probably a cache bug? Dunno! It worked here. Hope this post may help you guys too! Regards, Fabio Morais 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 17, 2016 Share Posted October 17, 2016 I'm facing the same issue.. it seems to do with the fact the updater configuration won't save. Different temporary paths make no difference. I'll open a ticket if I'm unable to resolve it. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 17, 2016 Share Posted October 17, 2016 Hello, I was having this problem too. And I think that's because I have "admin" custom area on configuration.php. What I did to solve it was simple easy. I changed it (the administrative area) on configuration.php file, tried to access the WHMCS URL and got the error message telling me that the admin area was not the URL I was trying to access (obviusly). Then on configuration.php I typed back the correct path to the custom admin area, tried to access it and voi-lá! It's done and working. I was able to save the path and so I've saved the path to update files and the ALERT telling me to set the path to update files is not appearing anymore. Probably a cache bug? Dunno! It worked here. Hope this post may help you guys too! I gave that a try.. no change for me. One thing I noted however.. when I customized my admin folder I see the updater page displaying correctly.. when I go back to "admin" as the folder, the display of the updater page is missing some images. Anyway.. I've opened a ticket. 0 Quote Link to comment Share on other sites More sharing options...
striddy Posted October 18, 2016 Share Posted October 18, 2016 I never saw the admin menu option: Utilities > Update WHMCS and was using a custom admin template. For that reason I couldn't set the "Update channel" or "temporary update path". So, I set my admin template back to "blend" and now saw the Utilities > Update WHMCS menu item and was able to configure the "Update channel" and "temporary upgrade path". Update check now works correctly. After that I deleted my custom admin template, made a copy of the "blend" template, then set that as my admin template. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 18, 2016 Share Posted October 18, 2016 Nice tip (changing admin templates).. sadly didn't work for me.. I have found the page where you set the updater channel is trying to call a file: ../assets/js/lightbox.min.map which doesn't exist ie 404 Hopefully more info will be provided in my ticket. I'll provide my solution here once WHMCS update me.. or I determine the issue. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 18, 2016 Share Posted October 18, 2016 (edited) Ok, I've finally resolved this for me. Worst thing is.. it's hard to know what the issue was.. It was not security related, or Cloudflare related since I had checked both together and separately. I'm sorry I can't help more.. but now my update path saved correctly and my database looks right finally. Edited October 18, 2016 by xyzulu 0 Quote Link to comment Share on other sites More sharing options...
DBH Web Posted October 18, 2016 Share Posted October 18, 2016 So did you add the tables to your database? can you walk through what you did? 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 18, 2016 Share Posted October 18, 2016 I didn't.. they were added by the page that was not saving previously. Some steps/tests I took..mod_security checked.. database password adjusted.. Cloudflare enabled/disabled. 0 Quote Link to comment Share on other sites More sharing options...
DBH Web Posted October 18, 2016 Share Posted October 18, 2016 Thanks, I have tried all these and still the same so my issue must be different. - - - Updated - - - what was the path you used? 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 18, 2016 Share Posted October 18, 2016 I used the full path.. /home/user/folder/ 0 Quote Link to comment Share on other sites More sharing options...
DBH Web Posted October 18, 2016 Share Posted October 18, 2016 Yep I did the same hmm will have to wait for WHMCS to come up with a fix I guess. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted October 19, 2016 Share Posted October 19, 2016 There is a bug with the UI on the page where you can configure the updates. The page seems to hang while saving. I have the path correct, but if I try to add the message that displays (to customers) while the update is in progress the page wont save. I wasnt even able to save the release version and path together after upgrading from V6 - I had to select a release version then save, then come back in and enter the path and save. It would not let me save both settings together. An example path would be /home/cpanelusername/whmcstempfolder 0 Quote Link to comment Share on other sites More sharing options...
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