pipe vs pop cron

[psantos]

Dears

 

I am trying to configure Departments through WHMCS.

 

But I need to understand, what is the diference between:

 

- /crons/pipe.php - The Email Piping Forwarding Script

 

and

 

- /crons/pop.php - The Email Piping POP Cron

 

??

 

I need to add both of them on cronjobs?

 

Thanks

[sentq]

you need to configure one of them, here is full information about it: http://docs.whmcs.com/Email_Piping

[psantos]

you need to configure one of them, here is full information about it: http://docs.whmcs.com/Email_Piping

 

Thanks for your reply

 

You mean that, If I add /crons/pop.php on cronjobs I dont need to add /crons/pipe.php?

 

If yes, can you please tell me what is the difference between them?

 

Thanks

[brian!]

You mean that, If I add /crons/pop.php on cronjobs I dont need to add /crons/pipe.php?

you only need one - the choice is yours.

 

If yes, can you please tell me what is the difference between them?

 

http://docs.whmcs.com/Email_Piping

 

Forwarder Method

 

This method is recommended if you use cPanel or DirectAdmin and are piping in emails from the same domain your WHMCS is installed on.

 

To use this method, go to the forwarders section of your control panel and setup the forwarder using the command as given on the Support Departments page which will look something like this " | php -q /home/username/public_html/whmcs/crons/pipe.php" to forward each of your emails into the WHMCS file. If using DirectAdmin, you must enter the command enclosed in quotes "" for it to be accepted.

 

Cron Piping Method

 

This method is recommend if you use any control panel other than cPanel or if you are wanting to pipe emails from domains other than just where your WHMCS system is installed. If you wish to pipe emails in from a Gmail/Google Apps Mail account we have specific instructions at Email_Piping:_Google_Apps. To use this method:

 

1. On your mail server create a unique email account for each support department. This must be a full inbox, an alias is not sufficient.
   
2. In WHMCS navigate to Setup > Support > Support Departments > Edit and enter your pop email access details in for each department.
   
3. Then setup a cron job to run the pop.php file using the "Ticket Importing using POP3 Import" command given on the Support Departments page to run every few minutes (every 5 minutes is recommended).
   

Your PHP build needs IMAP support for this method to function correctly.