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About Me

Found 5 results

  1. I have two WHMCS installations, both using google apps gmail as the support mail. For the sake of discussion let's call them system1.com and system2.com. Both are configured identically as far as I can see, using the pop.php script. For all normal purposes it seems to work fine, customers can mail to the google apps mail accounts, the mail is imported with the pop.php scripts, no problems. The odd thing is, I get a mail sent to the admin email account when there are tickets, and for one installation I can directly reply through email, and the reply is entering into the ticket system. For the other, the mail arrives in the google apps email account, but is never imported into the ticket system. The util > mail log shows nothing, there are no entries for this mail. When I run the pop.php script manually, one account comes up like this: 2$ php -q /home/system1/crons/pop.php POP Import Log Date: 15/08/2017 13:01:10 --- Host: pop.gmail.com Email: support@system1.com Mailbox is empty --- Host: pop.gmail.com Email: sales@system1.com Mailbox is empty --- The other one comes out like this: $ php -q /home/system2/crons/pop.php POP Import Log Date: 15/08/2017 14:35:51 --- Host: pop.gmail.com<br>Email: support@system2.com<br>-bash-4.2$ So, 2 odd things: 1) system1 outputs in standard txt mode, system2 outputs in HTML (br tags) 2) both systems have both a sales and support email account, but whereas system1 reads both, system2 seems to crash and exit after checking the first account. If I go to setup > support > support departments and change the order of the emails, the exact same thing happens just with the sales@ mail account. md5sum reports same value for the two pop.php scripts - 5314ac613216da7ac7e76a7b64f87600 - so the output *ought* to be the same? I've been digging in this for a couple of hours already and are kinda pulling my non-existing hair out. Any ideas?
  2. We use the pop cron to generate support tickets and it's set to run every 5 mins, however I wont see new tickets for at least 15-20 mins it seems - maybe longer. I've checked the cron job and it seems fine. Any suggestions on where else I might take a look? Thanks
  3. WHMCS v6.0.2 Ticket Importing using POP3 Import (Requires IMAP installed on server) */5 * * * * php -q /home/abv/public_html/ebill/crons/pop.php In my CPanel i have only 1 cron job: php -q /home/abv/public_html/ebill/admin/cron.php (Once a day) So my question is, to be able to import emails more frequently that are sent to support departments, should i add new cron job in CPanel using this command > */5 * * * * php -q /home/abv/public_html/ebill/crons/pop.php What does that */5 means ? Every 5min cron ? Is it smart and okey to use 2 cron jobs ?
  4. WHMCS Version 6.1 Windows 2008, R2 E-mails attachments that are imported to support using a scheduled task to run /crons/pop.php have altered permissions that render them useless when trying to view from the support portal. Any images that a user uploads to the ticket directly while logged into the portal work just fine. The imported attachments are loaded into the /attachments directory, they just do not have the permissions needed to view them through our support portal. WHMCS support said it's a permission issue (um, ok I knew that) but everything worked just fine when we were running 5.3.7 (We paid WHMCS for the upgrade service to upgrade the system to 6.1 and now the e-mail attachment portion is failing.) ps. I AM able to correct the permissions on the failing files manually to make them viewable through the portal so it's really about how the pop.php script is attaining the attachment and assigning permissions. Anyone else running 6.1 on Windows with success? Thanks in advance!
  5. Dears I am trying to configure Departments through WHMCS. But I need to understand, what is the diference between: - /crons/pipe.php - The Email Piping Forwarding Script and - /crons/pop.php - The Email Piping POP Cron ?? I need to add both of them on cronjobs? Thanks
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