Next due date not updated after paid

[vpshove]

Hello, currently we're using WHMCS 7.10.2

We've received a complaints for:

- 2 Customers who has paid monthly recurring amount, but then getting suspended

- This is because "next due date" not getting updated. (We've double-checked on payment portal, indeed the customer has paid)

May I know what is the root cause behind this bug?

Thanks!

Edited September 1, 2020 by leeyondking

[brian!]

8 hours ago, leeyondking said:

May I know what is the root cause behind this bug?

which payment gateway is it? and did WHMCS write the gateway module, or is it a third-party addon ??

https://help.whmcs.com/m/payments/l/679733-troubleshooting-payment-issues

if it's written by a third-party, did you check that it's compatible with v7.10.2 before updating ? i'm aware of third party gateway addons that stopped working after an earlier update and some of them have yet to have been fixed.

[vpshove]

Yes that's right, its a third party gateway (Local country online merchant), they've developed one for WHMCS on 2017 as requested, which has not been updated could be the issue for this matter.