UXmedia Posted November 15, 2022 Share Posted November 15, 2022 Hi, I had a client that was charged twice for one invoice. Any idea why this would happen? I dont see any duplicate invoice or transaction in WHMCS, but on his credit card statement there are two charges from 11/02 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted November 15, 2022 Share Posted November 15, 2022 What’s the payment method/gateway? 0 Quote Link to comment Share on other sites More sharing options...
UXmedia Posted November 15, 2022 Author Share Posted November 15, 2022 Stripe 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted November 15, 2022 Share Posted November 15, 2022 (edited) Are you sure that both transaction was actually a fully charge? Sometimes, the amount will get reserved and put under "Uncaptured" in Stripe. Edited November 15, 2022 by DennisHermannsen 0 Quote Link to comment Share on other sites More sharing options...
UXmedia Posted November 15, 2022 Author Share Posted November 15, 2022 thanks... nope, they were both fully charge in Stripe. I was on an older version of WHMCS and just upgraded the the latest. maybe there was a bug? 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted November 15, 2022 Share Posted November 15, 2022 Stripe module is maintained by WHMCS. You can check the change logs to see any relevant bug fix. If issue persists, you should contact support with Stripe gateway logs. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted November 16, 2022 Share Posted November 16, 2022 Also check the gateway log in WHMCS. It will show if the payment request was made more than once. 0 Quote Link to comment Share on other sites More sharing options...
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