UXmedia

thanks... nope, they were both fully charge in Stripe. I was on an older version of WHMCS and just upgraded the the latest. maybe there was a bug?

Stripe

Hi, I had a client that was charged twice for one invoice. Any idea why this would happen? I dont see any duplicate invoice or transaction in WHMCS, but on his credit card statement there are two charges from 11/02

Ill check with Stripe... thanks!

I have payments setup through Stripe. Other customers payments/charges are going through. I have one client that had an issue with the card being declined. We deleted and tried to add the card again but it says declined when he tries to add it. I also tried to add this card from admin manually, but it keeps saying card declined. The client address matches the address on the card. The card works fine ( he has purchased items with it as of today on other ecom systems) He checked with the card company, they say the card is active with no issues No idea why we cannot add the card...anyone know whats going on? Thanks!

Thanks for the response @Damo the source code is the same as what is in the settings...but it doesnt show for me :( https://clientportal.uxmediahouse.com/assets/img/logo.png maybe its just an issue with my email client

I am not sure when this happened but my logo stopped appearing in emails. see attached. I have the correct url entered for the logo in General Settings > Logo URL https://clientportal.uxmediahouse.com/assets/img/logo.png but I still get this in all emails:

Hi, I have a client asking me to purchase an SSL and they sent a CSR. I have only had clients buy SSLs before and then had them installed automatically. Can I use my Marketplace service to accomplish this: https://clientportal.uxmediahouse.com/store/ssl-certificates the site above is ours of course. Just not sure what happens after I have the client make the purchase, as I have never been asked to make an SSL from a CSR .. this is what I am being asked to do: Use the CSR below and have a SSL certificate issue with the output for a Microsoft IIS server based on Windows 2012/2016I cannot not do this since this is requires someone with authority to authorize such things for The Employment Firm -----BEGIN NEW CERTIFICATE REQUEST-----MIIEcjCCA1oCAQAwgYIxCzAJBgNVBAYTAlVTMQswCQYDVQQIDAJDTzEPMA0GA1UE.... (this is just the first line of course)

Thanks!!

Hi, I really need some help here so am posting this again. No one can make a purchase on my site right now.... Verifying Domain Selection returns me to the selection for hosting products. Not sure why this isnt working.. any ideas? https://clientportal.uxmediahouse.com/store/hosting-packages

UM... well.... none can use my site/make a purchase if its broken....

Hi... any ideas whats going on here? anybody? Thanks

Verifying Domain Selection returns me to the selection for hosting products. Not sure why this isnt working.. any ideas? https://clientportal.uxmediahouse.com/store/hosting-packages

Awesome! Thanks for the help.

Hi, If I change the price of an existing service... will this effect existing customers as well? If so, is there a way to leave existing customers billing at the old price, but create a new price for new customers? Thanks, A