action hook Ticket Feedback on Auto Close via Escalation Rule

[Kian]

Sending feedback request on ticket closure is a great way to measure customer support satisfaction however this feature has a missing piece. A ticket in WHMCS can be set as Closed in three different ways:

• When the ticket is closed by an admin user
• For inactivity Setup > Automation Settings > Support Ticket Settings > Close Inactive Tickets
• Via escalation rules

WHMCS doesn't send any feedback request when the ticket is closed with an escalation rule. The hook in question solves this problem. The only requirements are the following:

• $cronFrequency must be equal to your System Cron Frequency
• You must use unique names for escalation rules

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