Kuhl, Rubens Posted September 3 Share Posted September 3 54 minutes ago, PapaKai said: If I am right, that's a hosting company and not a Domain Registrar for Reselling Business... I can't even find a WHMCS Registrar Module covering them - neither shipped with WHMCS nor available in www. They are a brand of Marcaria. While they are a registrar, mostly focused on intelectual property holders, they don't seem to have a wholesale registrar operation. 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted September 5 Share Posted September 5 Hexonet was the best...sadly it seems they've abandoned the Hexonet platform for their CentralNic Reseller, which provides encoded WHMCS modules. So not as flexible as the Hexonet modules of the previous era... 0 Quote Link to comment Share on other sites More sharing options...
PapaKai Posted September 5 Share Posted September 5 > Hexonet was the best...sadly it seems they've abandoned the Hexonet platform for their CentralNic Reseller, which provides encoded WHMCS modules. So not as flexible as the Hexonet modules of the previous era... @RadWebHosting Our software bundle for CNR (CentralNic Reseller) is developed by the same team (my one). We did our best in regards to aligning the feature level to the HEXONET integration (just 2 minor points are left). We started with the encoding of the HEXONET (aka. ISPAPI) Integration as well a while ago. We are spending resources (and by that money) on making the world of WHMCS a lot better, but are not open to share insights to our code base to others (including competitors!). So, whenever there's something not working / not working as expected / not flexible enough / missing, just open a support ticket and address that. We usually can help with providing a solution (adding a feature / patch / hack or explaining about a whmcs quirk that can be used or by consulting in general). Sometimes, Resellers are even not aware that we already have a solution at hand / built-in or that it is possible somehow via WHMCS in the meanwhile. That's the key - addressing your needs and questions. Otherwise, yes, how should we help out in terms of closed source software? 2 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted September 6 Share Posted September 6 Completely agree with @PapaKai. It was definitely a nice thing to be able to go through the source code for the Hexonet module for WHMCS as a developer. Doing certain things in WHMCS is a PITA and I could more often than not figure out a solution to my problems by looking at their code. That being said, I totally understand why they encrypted their code. We've been very happy to do business with Hexonet. Especially because Kai is so easy to get in contact with. If we open an issue on their Github repo, we have a reply rather quickly. Sometimes a fix is uploaded within hours. I remember on one occasion, we had an issue with a specific premium domain. I was asked by Kai if we could do an online meeting, he found the issue and released an update fixing the problem not even an hour later. I've also been in contact with him a few times regarding things completely unrelated to their modules, yet he still provided a lot of useful information. At this point I'm convinced he has written more documentation on the WHMCS code than the WHMCS developers has 😅 2 Quote Link to comment Share on other sites More sharing options...
Web Host Pro Posted October 15 Share Posted October 15 I think I'm being pushed from Hexonet to CentralNic? The prices are much higher for me at CentralNic. It would be about a 30% increase. I wonder if I can migrate to another reseller other than CentralNic. My ENOM and OnlineNIC reseller plans are better priced. As for the best reseller plan, Hexonet was difficult with all their changes but had good prices. Now with a force move to CentralNic, the prices are too high and so much hassle. I wish I would have just stayed with ENOM, better prices and less hassle. Any feedback with Reseller Club? 0 Quote Link to comment Share on other sites More sharing options...
Kuhl, Rubens Posted October 15 Share Posted October 15 1 minute ago, Web Host Pro said: I think I'm being pushed from Hexonet to CentralNic? The prices are much higher for me at CentralNic. It would be about a 30% increase. I wonder if I can migrate to another reseller other than CentralNic. My ENOM and OnlineNIC reseller plans are better priced. As for the best reseller plan, Hexonet was difficult with all their changes but had good prices. Now with a force move to CentralNic, the prices are too high and so much hassle. I wish I would have just stayed with ENOM, better prices and less hassle. Any feedback with Reseller Club? Just a reminder to always compare current prices among available options; .com wholesale price grows 7% per year in most years, so the price you remember from Hexonet might not be the price they would be able to charge for the same TLD at this time. Current .com wholesale price is USD 10.26, to get a sense of what's the mark-up being applied by each registrar. 1 Quote Link to comment Share on other sites More sharing options...
PapaKai Posted October 15 Share Posted October 15 7 minutes ago, Web Host Pro said: As for the best reseller plan, Hexonet was difficult with all their changes but had good prices. Now with a force move to CentralNic, the prices are too high and so much hassle. I wish I would have just stayed with ENOM, better prices and less hassle. Any feedback with Reseller Club? I also recommend talking to our Sales Team (if not done yet). Keep also in mind that at HEXONET (and this applies also to CentralNic Reseller), you receive senior WHMCS Customer Support and just a rare number of registrars have a dedicated team assigned to cover development and support. Thanks Ruben, I fully agree. Yes, the CNR Plattform comes with a pricing increase for some TLDs. Still, I could imagine that the CNR platform could finally also see better prices after the HEXONET Migration - the more domains for a TLD the better the prices even get for a registrar, plus less infrastructure costs, ... That consolidation is important to happen and we're supporting our customers in that process where we can. 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted October 17 Share Posted October 17 Hey, @PapaKai! We also received information that we needed to sign up for an account so that our domains could be migrated from Hexonet to CentralNIC. We created the account and received an email from a Key Account Manager. It basically stated that we had a trial period of a month before we have to pay an account service fee of $6 per month and that if we had any questions, we could just ask. So I asked about the service fee but didn't really get any wiser. Why do we have to pay a service fee of $60 per year? We already pay thousands of dollars each month. I also stated how many domains we have with Hexonet (we qualify for the Elite tier with CNR) and I asked if we could receive a list of prices for this tier... Which we couldn't, not yet at least. We're not overly pleased with the communication so far 😅 It's crucial for us to know the new prices well in advance. Our current increase looks to be about 45% for .com and 65% for .net. I'm aware this is not the final price but it's the only numbers I have currently. If the final prices are even just close to a 30% increase as mentioned by @Web Host Pro, we'll have to look for other solutions, unfortunately. 0 Quote Link to comment Share on other sites More sharing options...
PapaKai Posted October 17 Share Posted October 17 Hey @DennisHermannsen, to be honest and to keep it short, I am not a Sales Representative and can't reply to pricing topics - that's really out of my scope and doing that in a public board is even not the right place. Please, reach out to us via Contact Us | CentralNic Reseller. I can add that we saw a lot and huge pricing increases also for us, probably playing a role as well. That's all I can do from my end. Thanks so much! Kind Regards 0 Quote Link to comment Share on other sites More sharing options...
Kuhl, Rubens Posted October 17 Share Posted October 17 19 minutes ago, DennisHermannsen said: Hey, @PapaKai! We also received information that we needed to sign up for an account so that our domains could be migrated from Hexonet to CentralNIC. We created the account and received an email from a Key Account Manager. It basically stated that we had a trial period of a month before we have to pay an account service fee of $6 per month and that if we had any questions, we could just ask. So I asked about the service fee but didn't really get any wiser. Why do we have to pay a service fee of $60 per year? We already pay thousands of dollars each month. I also stated how many domains we have with Hexonet (we qualify for the Elite tier with CNR) and I asked if we could receive a list of prices for this tier... Which we couldn't, not yet at least. We're not overly pleased with the communication so far 😅 It's crucial for us to know the new prices well in advance. Our current increase looks to be about 45% for .com and 65% for .net. I'm aware this is not the final price but it's the only numbers I have currently. If the final prices are even just close to a 30% increase as mentioned by @Web Host Pro, we'll have to look for other solutions, unfortunately. Hi @DennisHermannsen, please post back in the community the outcomes of the dealings since it's probably of broad interest. 0 Quote Link to comment Share on other sites More sharing options...
Jade D Posted October 17 Share Posted October 17 On 10/15/2024 at 3:47 PM, Web Host Pro said: I think I'm being pushed from Hexonet to CentralNic? The prices are much higher for me at CentralNic. It would be about a 30% increase. I wonder if I can migrate to another reseller other than CentralNic. My ENOM and OnlineNIC reseller plans are better priced. As for the best reseller plan, Hexonet was difficult with all their changes but had good prices. Now with a force move to CentralNic, the prices are too high and so much hassle. I wish I would have just stayed with ENOM, better prices and less hassle. Any feedback with Reseller Club? We have some domains at reseller club after acquiring another reseller and the experience hasn't been great. Domains get moved between registrar accounts without your knowledge, which results in api requests to renew domains failing and you have to jump through support to get things sorted out. We also engaged with CentralNic quite some time ago and they mentioned the monthly fee, something that we consider not the industry norm and avoided engaging with them on this. We've migrated most of our domains away from ENOM, OpenSRS, Hexonet over to https://dns.business/ and have been satisfied for the last two or more years. 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted October 18 Share Posted October 18 On 17/10/2024 at 15:40, Kuhl, Rubens said: Hi @DennisHermannsen, please post back in the community the outcomes of the dealings since it's probably of broad interest. Well, our assigned Key Account Manager has taken some time off work so there's that. She didn't notice us about that while we were communicating earlier. The only way I found out is because I sent her an email (with our CEO as CC) because we need to know the new prices. CEO wasn't happy when we got an auto reply saying she's taken time off work and have no access to emails. She's failed to answer all but one of our questions (which was about the account service fee), and that one she only answered partially. She didn't explain why we have to pay the crazy fee. We'll most likely be looking for someone else to do business with, which shouldn't be easy. The CNR prices are so much higher than the first 5 competitors I found on Google. Unless CNR goes out of their way to somewhat match our current prices with Hexonet, I don't see us completing the migration. It's pretty sad because we've been so happy with Hexonet. 0 Quote Link to comment Share on other sites More sharing options...
Rogerterere Posted October 22 Share Posted October 22 Hi everyone in the community, What other reseller domain registrars are there today, except for Hexonet and CentralNic? I have 150 domains and I currently work with reseller hostingclub I am not so satisfied with the platform interface and will soon start with whmcs. What can you recommend? I am looking for competitive prices for .com .net 0 Quote Link to comment Share on other sites More sharing options...
PapaKai Posted October 22 Share Posted October 22 Our Brand Hexonet at least is no longer accepting signups in favour of the CentralNic Reseller brand. We stand for great customer support around WHMCS. Other Brands in our Group with WHMCS Modules: internet.bs (EU located), TPP Wholesale (AU located). We offer our own registrar modules for them. CentralNic Reseller is the most advanced registrar integration, followed by internet.bs and then TPP Wholesale. OpenProvider had been very competitive regarding prices (entirely different model), but their WHMCS Integration hasn't seen love since a while. Pricing always matters until the cheap registrar got hacked, isn't reacting on customer support inquiries or is not reachable at all. That's what I noticed over years. I remember having read here badly about Reseller Club and Godaddy Customer support. Another hate thread in the board was about enom as of its regular price increases and that they stopped supporting their subreseller system in a bad mannered way. 0 Quote Link to comment Share on other sites More sharing options...
Mandalorian Posted October 22 Share Posted October 22 (edited) 25 minutes ago, PapaKai said: Our Brand Hexonet at least is no longer accepting signups in favour of the CentralNic Reseller brand. We stand for great customer support around WHMCS. Other Brands in our Group with WHMCS Modules: internet.bs (EU located), TPP Wholesale (AU located). We offer our own registrar modules for them. CentralNic Reseller is the most advanced registrar integration, followed by internet.bs and then TPP Wholesale. OpenProvider had been very competitive regarding prices (entirely different model), but their WHMCS Integration hasn't seen love since a while. Pricing always matters until the cheap registrar got hacked, isn't reacting on customer support inquiries or is not reachable at all. That's what I noticed over years. I remember having read here badly about Reseller Club and Godaddy Customer support. Another hate thread in the board was about enom as of its regular price increases and that they stopped supporting their subreseller system in a bad mannered way. Thanks, Kai for your valuable feedback. The thing is we remained a long time loyal Hexonet partner because of the wonderful support that was provided by you and your team. You were always receptive to our ideas and feature requests, and improved the modules making them the best ones out there. It's why we knew we will never leave Hexonet despite better pricing available elsewhere. And now, here we are completely lost and abandoned at the moment. We wrote to CNIC asking us to at least give us the same terms as we had with Hexonet. But they came back saying we must pay the new account fees, apply for promos manually for each TLD and get pre approvals, and then follow up on the success of our promo campaigns to be considrerd for promos again, and pay high tiered registration and renewal pricing unless we have a high volume of domains. We did not have to do all of that with Hexonet. What's good for the goose is good for the gander. What was working with Hexonet should work with CNIC. In fact, CNIC being larger should offer even better deal and more support to its partners, but it's completely opposite. Charging account fees, imposing tiered pricing with smaller partners having to pay higher prices, and having to opt for promotions manually for each TLD, and then following up on progress are all counterproductive and serve no purpose whatsoever. These issues will force loyal partners like us to look elsewhere to support our clients. It goes without saying that both promotional and discounted pricing should be applicable across the board and be available to all partners allowing them to support their clients and remain competitive, and there shouldn't be additional account fees on top. We are very sad that we are being forced away from the modules, company and team we loved. Best, FW - RD Edited October 22 by Mandalorian 4 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted October 29 Share Posted October 29 Update a week later: We still haven't heard back from our KAM, despite CentralNIC promising us a response within last week. CentralNIC failing to keep their promises and charging us a "service fee" means that our CEO has given us the green light to start finding another company to do business with instead of CentralNIC. The price increase for regular domain operations is not what made him make that decision. It's the fact that CentralNIC responds to important questions really slow doesn't keep us updated when they're supposed to introduces a laughable service fee (his words) that has no purpose. CentralNIC should be more than capable of generating a profit since they're not even a cheap provider. The service fee is just a way to grab more money, and I'm pretty sure they settled on $6 per month because that's a low enough amount that 90% of their resellers won't complain. So, unfortunately, we'll most likely move to another provider unless CNR suddenly steps up their game. 2 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted October 29 Share Posted October 29 @DennisHermannsen any thoughts / suggestions of a new provider? So far, I'm less than impressed with the communication from CentralNIC (rather lack thereof). I'll give them some time but I'm also researching other options in the meantime as a back up. 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted October 29 Share Posted October 29 Dynadot has very competitive pricing - the top TLDs are cheaper than our current prices with Hexonet even 😅 The only downside is that Dynadot doesn't offer some TLDs like .se and .nu but we're considering signing a registrar agreement with Internetstiftelsen (.se and .nu registry) directly which would save us almost $7000 yearly - and we don't even have that many domains from those TLDs. There's around a 350% markup in the registration/renewal price with Hexonet and CNR compared to the registration/renewal fee with the registry itself. We've already built a module for WHMCS that can communicate with Punktum DK (the registry for .dk domains) and I don't believe modifying it to work with Internetstiftelsen would be difficult at all. 1 Quote Link to comment Share on other sites More sharing options...
Kuhl, Rubens Posted October 29 Share Posted October 29 3 minutes ago, DennisHermannsen said: Dynadot has very competitive pricing - the top TLDs are cheaper than our current prices with Hexonet even 😅 The only downside is that Dynadot doesn't offer some TLDs like .se and .nu but we're considering signing a registrar agreement with Internetstiftelsen (.se and .nu registry) directly which would save us almost $7000 yearly - and we don't even have that many domains from those TLDs. There's around a 350% markup in the registration/renewal price with Hexonet and CNR compared to the registration/renewal fee with the registry itself. We've already built a module for WHMCS that can communicate with Punktum DK (the registry for .dk domains) and I don't believe modifying it to work with Internetstiftelsen would be difficult at all. Besides your own .dk module, the .za and .br modules can provide some inspiration/code snippets for your /se/.nu modules. 1 Quote Link to comment Share on other sites More sharing options...
Mandalorian Posted October 29 Share Posted October 29 22 minutes ago, Evolve Web Hosting said: @DennisHermannsen any thoughts / suggestions of a new provider? So far, I'm less than impressed with the communication from CentralNIC (rather lack thereof). I'll give them some time but I'm also researching other options in the meantime as a back up. Check out Namesilo and Netim. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted October 29 Share Posted October 29 8 hours ago, Mandalorian said: Check out Namesilo and Netim Will do. Not sure Namesilo has an actual reseller program but I will look again. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted October 29 Share Posted October 29 8 hours ago, DennisHermannsen said: Dynadot has very competitive pricing - the top TLDs are cheaper than our current prices with Hexonet even Yeah their pricing is great. I looked at .vip as an example and they're $25/yr cheaper than Hexonet / CentralNIC 0 Quote Link to comment Share on other sites More sharing options...
Jade D Posted October 30 Share Posted October 30 Does this mean that its the end of Hexonet and we're now being forced to pay to have access to our domains at CentralNic? I received some random email in German which I couldnt be bothered to read and then later received an email in English explaining that it was a mistake. 0 Quote Link to comment Share on other sites More sharing options...
Web Host Pro Posted October 30 Share Posted October 30 Wow, that would be extreme. I plan to transfer each domain as it's up to renew. It's a pain, but the prices are too high at CentralNic. My guess was they'll block new registration and renewals at Hexonet. So you'll have to transfer the domains or have them moved to CentralNic. It's all such a pain 🙄 0 Quote Link to comment Share on other sites More sharing options...
Mandalorian Posted October 30 Share Posted October 30 (edited) 33 minutes ago, Jade D said: Does this mean that its the end of Hexonet and we're now being forced to pay to have access to our domains at CentralNic? I received some random email in German which I couldnt be bothered to read and then later received an email in English explaining that it was a mistake. Yes! The pricing is extortionate. There's no way our users will pay that kind of pricing. And there's definitely no way partners can survive this debacle. Mergers & Acquisitions like that are always to monopolise and fleece the partners and end-users that helped make the platform a success. That's greedy inconsiderate capitalism for you. Hexonet, at the very least, should have negotiated better terms for its partners. What a sad state of affairs!! Edited October 30 by Mandalorian 1 Quote Link to comment Share on other sites More sharing options...
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