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Tour Services Group

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About Tour Services Group

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  1. I am looking for a new CRM for my business. WHMCS is only a part of our offerings, so I would like to share/merge/manage my sales contacts and support conversations/tickets under one roof. Currently, I am looking at HubSpot, ZohoCRM, Freshdesk/Freshsales, and Zendesk/Zensales. If anyone has used these, what are your thoughts? I am sure some have integrations, and others don't. I am sure some work better than others also. Any feedback would be appreciated.
  2. For year's I have had an eNom reseller account, but have never integrated that into WHMCS. I am wanting to add domain registrations now, but have become extremely dissatisfied with eNom because their prices have increased so much. After reading a lot of opinions on the web, it looked like eNom and ResellerClub were the most popular registrars for those who wanted to integrate their account with WHMCS. Because of that I added a reseller account with ResellerClub only to find out that (due to the Covid-19 situation) they have no more US phone number, they are not answering their Indian phone number and their chat (only way of asking questions) is sketchy at best. Most importantly though I asked about transferring about 50 domain names to that new account, and they informed me that I would lose any remaining time on the previous registration. That also means that all 50 domain names would renew on the same day in the future. I couldn't believe it, so I asked two more times and I was sent a link that clearly states that policy. So, I looked at NameCheap and finally decided that a US-based company with 24/7 support (and much cheaper prices than eNom) would be better than an overseas company that I cannot contact. They did tell me that they do not have a true domain reseller program, but that I could still integrate my sales through WHMCS. The only problem I found out was that when they send their renewal notices to my clients, they include a link back to their site and show their cost to renew the registration. Fortunately, because they really bought it through my account, they really can't renew it on their own, but I see this as opening a can of worms... especially if I tack on a small profit. So, am I better to stick with eNom, stick with NameCheap, or wait for ResellerClub to get back to normal after the Covid-19 situation normalize? Or is there someone else that I should look at?
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