Can an existing order be modified?

[123host]

I have a customer who ordered a domain.  They then decided they also wanted a 2nd domain at the same time.

The only way I could figure out how to handle this was to create a new order for both domains and cancel the original. 

Is there any way to add an additional item to an existing order?   

[baymax]

Not unless you have direct access to the whmcs database to modify the following tables:

tbldomains ( to add the new domain and enter the existing order id and so forth for the rest of the columns )

tblinvoiceitems ( to edit the service id for the new domain for the 2nd invoice line item)

 

[123host]

Thanks for that. 

I figured as much.  Another WHMCS kludge...sigh...

[brian!]

6 hours ago, 123host said:

The only way I could figure out how to handle this was to create a new order for both domains and cancel the original. 

personally, I would have just created a new order for that second domain.... and then decide either to let that second order generate another invoice, or suppress the second order from generating an invoice and edit the original invoice and resend it.

[zitu4life]

There is a invoice merge...So you could create second order and generate invoice and untick send invoice to custumer...at This time go to client invoices list, select those 2 invoices and merge them on 1 invoice only. Now use template e-mail SEND MODIFIED ITEMS to informa client that there is a change...I usually use This method.

[123host]

Haha...I just received a notification about some replies.  5th August, replies were added June 17th.

WHMCS does this stuff so well 😛