Stop ticket creation contact/sales preform

[Manchester Web Hosting]

We have been getting huge amounts of spam submissions on our pre sales contact form from persitient russian users!

The contact.php form is currently diverted to the pre sales ticket form.

Whilst enabling Google captcha v3 has helped somewhat the odd submission still comes thorugh.

That in it self is now managable.

The issue we are having is that spam submissions use a non-existent email addresses. As such we get a bounce back email which is hurting our domain sending rep.

Had a look at:

and whilst that solution might be suitable it will require manual intervention to send emails after inspecting the ticket submission. Not great at all.

Is there not a way to stop only the pre-ticket created from: submitticket.php?step=2&deptid=2 to be stopped from sending a ticket opened email notification to the submitter? Happy to manage the ticket itself in admin (i.e block sender and delete for spam submissions) but stopping the ticket opened notificatio email being sent to them (as they use an non-existient email) is a must.

How can this be accomplished???

[brian!]

21 hours ago, Manchester Web Hosting said:

How can this be accomplished???

as outlined at the end of the above thread, if you're wanting to stop a specific template, then it's an EmailPreSend hook.

[zomex]

I did find a setting in WHMCS a while back that may help.

It appears to be referring to the email send to the customer when a ticket is first created.

Go to WHMCS admin > setup > support > support departments > edit each department and check the following:

No Autoresponder - Do not send the autoresponder message for new tickets.

Another thing to note if you switch to re-capcha 2 you can increase/decrease the level of difficulty which will give you some more control over spam. Of course there comes a point when a capcha may be too difficult and could end up discouraging valid users.

Jack

Edited February 6, 2020 by zomex

[Manchester Web Hosting]

12 minutes ago, zomex said:

Go to WHMCS admin > setup > support > support departments > edit each department and check the following:

No Autoresponder - Do not send the autoresponder message for new tickets.

@zomex thanks for update. Didnt see that setting! will try that prior to using a hook maybe that will stop the ruskies from spamming the hell out of our form!

[brian!]

20 minutes ago, zomex said:

No Autoresponder - Do not send the autoresponder message for new tickets.

nice spot, Jack.

[zomex]

1 hour ago, brian! said:

nice spot, Jack.

Thanks

I only noticed that setting a few days ago, it's quite well hidden.