Notifications How are you using our new HipChat & Slack intergrations?

[WHMCS ChrisD]

In WHMCS v7.4 we introduced Notifications which allow you to trigger Slack or HipChat notifications on a set of triggers, so we thought we'd see how you are using it and how it's helped you to stay more informed, share your experiences and tips below!

[JakeyPrime]

HipChat isnt working for me, but notifications is an awesome start, my team uses HipChat every day.

[WHMCS John]

Hi @JakeyPrime,

I'm sorry to hear the notifications aren't working for you via Hipchat.

 

Please check the configuration steps for Hipchat here: https://docs.whmcs.com/Configuring_Notifications_with_HipChat

Info about creating the notification rules is located at https://docs.whmcs.com/Notifications

 

When an action takes place which you would expect to trigger a notification, do you see any error in the Utilities > Logs > Activity Log?

Or if you enable the Utilities > Logs > Module Debug Log, reproduce the problem, what do you see recorded therein?

[JakeyPrime]

On 3/20/2018 at 7:00 PM, WHMCS John said:

Hi @JakeyPrime,

I'm sorry to hear the notifications aren't working for you via Hipchat.

 

Please check the configuration steps for Hipchat here: https://docs.whmcs.com/Configuring_Notifications_with_HipChat

Info about creating the notification rules is located at https://docs.whmcs.com/Notifications

 

When an action takes place which you would expect to trigger a notification, do you see any error in the Utilities > Logs > Activity Log?

Or if you enable the Utilities > Logs > Module Debug Log, reproduce the problem, what do you see recorded therein?

I have checked the logs, and nothing seems to be happening. I turned the logging on, and it makes an entry into the tab, saying that it's added, but there's literally zero info in the actual debug column. I think it may be due to the fact that HipChat server is no longer supported? Which is still what most of the IT scene are using nowadays that still use HipChat.

There's 3 version, HipChat server, HipChat Data Center, and HipChat cloud. HipChat cloud is becoming stride, HipChat server is no longer actively being worked on, and HipChat data center is remaining. But for my team of 20 sysadmins and programmers, we don't need a 32GB dedicated machine just for a chat software, so we use HipChat server. Hopefully I can get it fixed, or support can be added, WHMCS is the front of our business, and HipChat is the core, it would be lovely to have them work together properly. 

WHMCS also accepts the URL that I give it, but when I try to pick a room in the notification creation wizard, it lists no rooms, when there's many of them, even public. When I provide my URL to add HipChat, but with HTTPS format, it lists "unknown error occured" and that's when it makes the blank entry in the module log on behalf of hipchat.

I'm lost on what to do, and I can't even fix it because it's all closed source. Other billing panels have support for it, and I really want to use WHMCS, it's so beautiful and functional. Other solutions just let us down. 

[WHMCS John]

Hi @JakeyPrime,

HipChat Server Edition is supported by the WHMCS notifications system.

Could you please open a support ticket so our team can investigate why this isn't working for you at present? https://www.whmcs.com/submit-a-ticket/

[rf-harris]

I am loving HipChat

[Brad (SaneChoice Limited)]

Slack is working very well and consistently for us.

We would not live without!

Thanks,

Brad

[inteldigital]

Slack for me, it's great. Wouldn't use anything else, but it's nice there are other integrations too.