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Isaac Asher

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About Isaac Asher

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  1. Nearly a year later, it seems this bug still hasn't been corrected. I'm glad to know it isn't just me, and I appreciate this thread! Thanks much, @weelow.
  2. Isaac Asher

    Domain Nameservers Missing?

    Mystery solved! Answering my own question here in case it comes in useful for others in the future. The domains I transferred were to be add-on domains, however I hadn't yet added them as add-on domains to the parent cpanel account. Once I set up the add-on domains in cpanel, all errors in the client's domain tab in WHMCS are now cleared, and the correct nameservers are showing for all 3 domains.
  3. Isaac Asher

    Domain Nameservers Missing?

    I recently performed my first transfer of a domain to my servers, and when I go to the client record in WHMCS and view the domain, it shows the nameserver fields as empty and the red warning at the top says "some information is missing". When i checked the domains on my registrar (eNom), I saw they still showed the old nameservers. Via WHMCS, I updated the nameserver info on one of the domains and it said it was succesful. Confirmed the nameservers were changed at eNom as well. Went back to the client record and viewed the domain, and the nameserver fields are still empty and it still says "some information is missing". How do I get WHMCS to recognize the updated nameservers, and why are they not showing in the domain record of the client? Thanks in advance
  4. This makes sense. Thank you for the clarification. Is it safe to say, then, that offering an unlimited disk space package would preclude charging separately for add-on domains?
  5. Hey everyone. I'm still relatively new to the hosting biz and some of my clients are wanting to add multiple websites to their existing hosting package. I understand that add-on domains would be the best way to handle this. (But please correct me if I am wrong) I am looking for input on how to manage this from both a technical as well as business perspective. If the client is purchasing a new domain on their existing hosting account, they will be storing files there and taking up more disk space from the server. Accordingly, I should find a way to recoup the cost of the additional storage expense. I was looking for a way in WHMCS to sell add-on domains as perhaps a product add-on to an existing hosting account. This is simple enough, but if the client purchases an additional domain registration, I can't see how i could also require them to purchase this add-on (extra $ to make up for the additional disk space). Alternatively, I thought about offering additional blocks of disk storage. Package comes with X MB, and for $X, get an additional X MB of storage. Has anyone accomplished this? Is this ill-advised? Ultimately I'm looking for a way to reconcile my bottom dollar against the additional disk space that will be consumed by the sites built upon add-on domains. Does anyone have any suggestions? Best practices? Advice for a new entrepreneur?
  6. Isaac Asher

    New Order Configuration Questions

    I readily admit I am learning the system, and until today, really didn't understand the flow of ordering process as @Vox explained so thoroughly above. Thank you! Between this and @Kian pointing out the specific point of my confusion, I think I finally have a handle on this. I never understood the purpose of accepting an order when it was already paid and provisioned, but now it makes a lot more sense. I'm glad to have this community available for helping us poor, lost noobies. Looking forward to giving back after I get a little experience under my belt. Thanks everyone
  7. Isaac Asher

    New Order Configuration Questions

    To clarify, I wasn't asking in general about the differences between tickboxes and radio buttons. I was asking about the difference and relationship between the specific tickboxes on the pending order page in the attached screenshot, and the specific radio buttons from the module options set at the product level. It was (and remains) confusing for me that there would be an option to "setup the product when you manually accept a pending order" at the product level, and then additional tickboxes to be selected at the time you manually accept a pending order. It confuses me that there should be a repeated setting at two levels of the order hierarchy, and I can't be sure how this benefits, but my best guess is just to give the seller more options to change the process flow at any point in the process. I guess. It's not very clear to me, my tests were confusing and unfruitful, and the links above didn't have the info I'm looking for. I guess the only thing I can do is keep trying, I'm just frustrated after having read so many pages of docs and forums and I just can't seem to find clarity on this issue. There are no WHMCS videos about this or even about the checkout/order approval process flows, so I can't see it in action. If I missed them, I'd sure love it if someone could post a link. Sorry to be such a noob. Thanks for everyone's help. I do appreciate your time and effort.
  8. Isaac Asher

    New Order Configuration Questions

    I really need someone to explain this part to me. This is the key to understanding, I believe, so I'm asking the community at large for further explanation or direction to resources. Thanks.
  9. Isaac Asher

    New Order Configuration Questions

    Okay, I believe I understand now a little bit better, but the logic behind it is still very unclear to me. If the provisioning of accounts and registering of domains happens ultimately based on the tickboxes on the Order Items screen, then what is the purpose of the radio buttons shown in my earlier screenshot? It seems to me the tickboxes override the radio buttons, so then why have the radio buttons at the product level at all? I would like to better understand the relationship between the tickboxes on the order items page and the radio buttons on the product setup. Ultimately I would also like to know what the "recommended" settings are, and what the checkout process looks like when they are in place? If this information is detailed somewhere online, I would appreciate a link or some direction. Sorry to be such a noob, I just really need to understand the functioning of it so I know how to use it properly and to my advantage. Thank you kindly in advance.
  10. Isaac Asher

    New Order Configuration Questions

    Thank you for your response, however I'm still very confused as to what exactly happens when an order is approved. If by "tickboxes" you mean these: at the product level, I have already confirmed that all of the products in the order were set up exactly as above: "Automatically setup the product as soon as the first payment is received." Does approving the order somehow count as a payment in WHMCS? Should I not approve an order until payment has been received? Not sure how to make that happen since the invoice wouldn't be generated until the order was approved. If I messed up something here, I just need to know how to prevent it from happening again. Thanks
  11. Isaac Asher

    New Order Configuration Questions

    Yes that is exactly correct. Seems like I have something set wrong! Any ideas?
  12. I have a couple questions on configuration for the new order process. I want to make it as smooth as possible for my customers, and my most recent customer has had a very disjointed experience so far. I created her account manually when we began our discussions. She logged in and placed the order through WHMCS. I use only PayPal for all payment processing, FYI. It appears there was no credit card on file in WHMCS at the time of the order. I created a special custom bundle for her and sent her a link to puchase the bundle. After she placed the order, it appeared as a new Pending order. I approved it, and the system then sent the domain registration to the registrar and provisioned the cPanel account on the server. This is not what I was expecting or desiring. Following that, it appears there was an invoice created on the system and the customer still has a balance due. I did not receive any PayPal transactions or attempted transactions, so it appears the payment didn't complete, but the order within WHMCS did complete. This is difficult to reconcile. Here's how I would rather see this go down: Since I personally created her account (maybe there is an option somewhere???), I would like any purchases she makes to be automatically provisioned upon receipt of the first payment, not upon the order being approved. (Incidentally, I did check the products she ordered, and all are set to provision upon first payment, so I don't know why this would have happened early). When she makes the purchase, the system should either ask her for a credit card or use the card on file and complete the transaction at that time. Upon successful payment, the system should notify her (and hopefully me) of the new payment at which point I will begin my service to the client. Can anyone tell me how to adjust settings to make the desired flow? Or help direct me to resources for more information about which settings I need to research? Many thanks from me and my future customers
  13. Isaac Asher

    Is it possible to schedule custom emails?

    Thank you so much, @Kian! This is very helpful!!
  14. I have a custom client field which I use to store a date. I would like it if I could schedule an email to go to the client on that particular date (and/or in consideration of other custom fields) via the cron job, if possible. Does anyone know if it's possible to add such automation via the admin? If not, where can I go to learn more about the method to do this? I can work with PHP, HTML, CSS easily enough, so that won't be an issue. Thanks in advance!
  15. Isaac Asher

    Bundle not adding to cart correctly

    Indeed it is! I removed the domain registration from the package and it works like a charm. Customer clicks the link to the package and is routed to the domain checker. once the domain is accepted, it asks to confirm the billing frequency. Then it lands at the cart with the customization products already added. Three simple clicks. Brilliant. Thanks @brian!!!
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