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Isaac Asher

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About Isaac Asher

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  1. Apologies! Upgrading to the latest version corrected this issue. Thanks Chris
  2. I created a contact for my client and activated it as a subaccount. When the contact attempts to login, WHMCS says "Login details incorrect. Please try again." We tried with both the randomly generated passwords from WHMCS as well as setting to a simpler password manually. All subaccounts for all clients are experiencing the same issue. Has anyone seen this before? Is there a setting I'm missing?
  3. I turned on the module logging and tried fiddling with the app permissions on Slack. I can seem to get one of two responses in the module log: {"ok":false,"error":"invalid_arguments","deprecated_argument":"as_user"} OR {"ok":false,"error":"missing_scope","needed":"chat:write:bot","provided":"identify,channels:read,groups:read"} What really confuses me, however, is that both the WHMCS instructions for Slack configuration AND the module log say "chat:write:bot" is a required permission, however it appears this permission no longer exists in Slack. I can only find chat:write in the drop down list of available values. Really need some help on this, guys... I'm sure I"m missing something simple, but really need notifications to work.
  4. I turned on the module logging and tried fiddling with the app permissions on Slack. I can seem to get one of two responses in the module log: {"ok":false,"error":"invalid_arguments","deprecated_argument":"as_user"} OR {"ok":false,"error":"missing_scope","needed":"chat:write:bot","provided":"identify,channels:read,groups:read"} What really confuses me, however, is that both the WHMCS instructions for Slack configuration AND the module log say "chat:write:bot" is a required permission, however it appears this permission no longer exists in Slack. I can only find chat:write in the drop down list of available values.
  5. I have configured Slack and followed all the steps to set it up, but I do not receive any notification in my Slack chat. In the System Module Debug Log, this is the response: {"ok":false,"error":"invalid_arguments","deprecated_argument":"as_user"} The Activity Log shows this: Notification sending failed for Rule ID 2 - Error: An error occurred: invalid_arguments Can anyone help me determine the root cause of this issue?
  6. I have set up my app on my Slack account, but I noticed the instructions provided at https://docs.whmcs.com/Configuring_Notifications_with_Slack seem to be out of date from Slack's current permission system. There are now separate permissions for the app and user levels. I set the permissions for both the app and user to include the three it suggests at the above link, however nothing is coming through to Slack upon triggering the rule. I am getting the following error in the Activity Log: Notification sending failed for Rule ID 1 - Error: An error occurred: invalid_arguments Unfortunately it does not tell me which argument(s) is/are invalid. I have tried using both the App OAuth access token AND the User OAuth access token in the Notifications setup of WHMCS, but I still get the same error regardless. I have one notification set up for when a support ticket is created, and another for when the status is changed on a support ticket. Both rules fail with the same error in the activity log. Any ideas? Thanks in advance!
  7. Nearly a year later, it seems this bug still hasn't been corrected. I'm glad to know it isn't just me, and I appreciate this thread! Thanks much, @weelow.
  8. Mystery solved! Answering my own question here in case it comes in useful for others in the future. The domains I transferred were to be add-on domains, however I hadn't yet added them as add-on domains to the parent cpanel account. Once I set up the add-on domains in cpanel, all errors in the client's domain tab in WHMCS are now cleared, and the correct nameservers are showing for all 3 domains.
  9. I recently performed my first transfer of a domain to my servers, and when I go to the client record in WHMCS and view the domain, it shows the nameserver fields as empty and the red warning at the top says "some information is missing". When i checked the domains on my registrar (eNom), I saw they still showed the old nameservers. Via WHMCS, I updated the nameserver info on one of the domains and it said it was succesful. Confirmed the nameservers were changed at eNom as well. Went back to the client record and viewed the domain, and the nameserver fields are still empty and it still says "some information is missing". How do I get WHMCS to recognize the updated nameservers, and why are they not showing in the domain record of the client? Thanks in advance
  10. This makes sense. Thank you for the clarification. Is it safe to say, then, that offering an unlimited disk space package would preclude charging separately for add-on domains?
  11. Hey everyone. I'm still relatively new to the hosting biz and some of my clients are wanting to add multiple websites to their existing hosting package. I understand that add-on domains would be the best way to handle this. (But please correct me if I am wrong) I am looking for input on how to manage this from both a technical as well as business perspective. If the client is purchasing a new domain on their existing hosting account, they will be storing files there and taking up more disk space from the server. Accordingly, I should find a way to recoup the cost of the additional storage expense. I was looking for a way in WHMCS to sell add-on domains as perhaps a product add-on to an existing hosting account. This is simple enough, but if the client purchases an additional domain registration, I can't see how i could also require them to purchase this add-on (extra $ to make up for the additional disk space). Alternatively, I thought about offering additional blocks of disk storage. Package comes with X MB, and for $X, get an additional X MB of storage. Has anyone accomplished this? Is this ill-advised? Ultimately I'm looking for a way to reconcile my bottom dollar against the additional disk space that will be consumed by the sites built upon add-on domains. Does anyone have any suggestions? Best practices? Advice for a new entrepreneur?
  12. I readily admit I am learning the system, and until today, really didn't understand the flow of ordering process as @Vox explained so thoroughly above. Thank you! Between this and @Kian pointing out the specific point of my confusion, I think I finally have a handle on this. I never understood the purpose of accepting an order when it was already paid and provisioned, but now it makes a lot more sense. I'm glad to have this community available for helping us poor, lost noobies. Looking forward to giving back after I get a little experience under my belt. Thanks everyone
  13. To clarify, I wasn't asking in general about the differences between tickboxes and radio buttons. I was asking about the difference and relationship between the specific tickboxes on the pending order page in the attached screenshot, and the specific radio buttons from the module options set at the product level. It was (and remains) confusing for me that there would be an option to "setup the product when you manually accept a pending order" at the product level, and then additional tickboxes to be selected at the time you manually accept a pending order. It confuses me that there should be a repeated setting at two levels of the order hierarchy, and I can't be sure how this benefits, but my best guess is just to give the seller more options to change the process flow at any point in the process. I guess. It's not very clear to me, my tests were confusing and unfruitful, and the links above didn't have the info I'm looking for. I guess the only thing I can do is keep trying, I'm just frustrated after having read so many pages of docs and forums and I just can't seem to find clarity on this issue. There are no WHMCS videos about this or even about the checkout/order approval process flows, so I can't see it in action. If I missed them, I'd sure love it if someone could post a link. Sorry to be such a noob. Thanks for everyone's help. I do appreciate your time and effort.
  14. I really need someone to explain this part to me. This is the key to understanding, I believe, so I'm asking the community at large for further explanation or direction to resources. Thanks.
  15. Okay, I believe I understand now a little bit better, but the logic behind it is still very unclear to me. If the provisioning of accounts and registering of domains happens ultimately based on the tickboxes on the Order Items screen, then what is the purpose of the radio buttons shown in my earlier screenshot? It seems to me the tickboxes override the radio buttons, so then why have the radio buttons at the product level at all? I would like to better understand the relationship between the tickboxes on the order items page and the radio buttons on the product setup. Ultimately I would also like to know what the "recommended" settings are, and what the checkout process looks like when they are in place? If this information is detailed somewhere online, I would appreciate a link or some direction. Sorry to be such a noob, I just really need to understand the functioning of it so I know how to use it properly and to my advantage. Thank you kindly in advance.
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