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Isaac Asher

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About Isaac Asher

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  1. Isaac Asher

    Unable to send email through WHMCS

    Woke up this morning and tried again and now it works. Ugh. Nevermind. :)
  2. I had sent a few emails to a few clients through the client section in the admin area, and all worked as expected. Tonight when I went to send a new email to a client, I get a 500 server error page and no entries are made in the email history to the client. Utilities > System > Activity Log does not show any error messages. The last message printed in the log was where I turned on the debug logger. Any ideas?
  3. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    I have finally found the answer!!! Posting my trail and results here in case someone in the future has the same issue. @WHMCS ChrisD asked earlier if I was using the standard templates, but what did not occur to me at the time was that I was not using the standard templates as my front-end. I have WordPress as the front end and am using Arkahost template. After thinking a long time about why the System Module Log would not have any entries, it occurred to me that the domain checker widget on the front end of my site was possibly not communicating with WHMCS.... and I was correct. Found the domain checker widget settings in the Arkahost template which included a place for additional whois servers! Now that I know what to do with those (thanks @brian! !!), I added the appropriate entry for .rocks and still... no luck. Found additional settings for the domain checker widget in Arkahost which will re-route domain check requests to the WHMCS front page. Enabled that setting and BAM! It WORKED!!! I was able to use the .rocks domain name on the front page domain checker widget and it re-routed through to WHMCS, which proudly stated that the domain **IS** available!! I owe you guys. Thanks a million!!!!!
  4. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    I originally installed and subsequently upgraded my WHMCS installation via Softaculous in cPanel. Are there known issues pertaining to Softaculous installations? Where do I obtain the files?
  5. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    Sorry, I'm not sure what you mean. Can you please explain? I have no red "Needing Attention" items. There are two yellow Warnings. First: Automatic Update Requirements Automatic Updates require a writeable directory for staging files during an update. The temporary path that is set currently cannot be written to. Please check and correct the permissions Second is the warning about using the standard templates. Nothing about required modules being missing.
  6. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    Yes and yes
  7. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    Maybe I'm not looking in the right place, but there's literally nothing to copy or paste. It simply says "No records found" in the log. It's like it didn't even see that I made the request on the front end. I tested this using another domain that I know to be available with a .net TLD and still no records in the system module debug log. Am I looking in the right place?
  8. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    After ensuring the module log was enabled and following your instructions, upon checking the log I see "No records found".
  9. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    It's still set to eNom as the lookup provider.
  10. Isaac Asher

    aWHMCS Calendar?

    I just activated my add-on for aWHMCS today but I'm not seeing how to access the WHMCS calendar through the mobile app. Am I missing something, is it not included, or is there a totally different way to access the WHMCS calendar on the go? Thanks
  11. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    I only inserted 1 entry which has now been removed. Seems we're halfway there. Done. Now when I use the WHOIS Lookup tool in the Utilities menu, it tells me the .rocks domain is available. When I go to the public facing homepage of my site and use the domain lookup tool, it says the same .rocks name is already taken. I can see it's available, but it's still not available for my customer to purchase.
  12. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    Same results. I have exactly three files in whmcs/resources/domains. They are: dist.additionalfields.php dist.whois.json (which apparently I am NOT supposed to edit) index.php So which file should I be editing??
  13. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    Additionally, I tried changing the above JSON entry to: { "extensions": ".rocks", "uri": "socket://whois.donuts.co", "available": "Domain not found." } ... but it had no bearing on the results. Same exact response in the WHOIS lookup log. Thanks
  14. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    Thanks to everyone again! I feel like I'm making progress on this issue, and I'm very appreciative. I read up on the WHMCS docs about editing the dist.whois.json file. Accordingly, I added the following entry: { "extensions": ".rocks", "uri": "socket://whois.nic.rocks", "available": "Domain not found." } I tried this because: https://www.iana.org/domains/root/db/rocks.html shows the WHOIS server as "whois.nic.rocks". After making this update, I went back to my page and tried a few domain searches. The desired one did not show as available, and the WHOIS lookup log again was hollering about port 43. Again, I was able to look up a domain name I know to be available, and my site once again showed it as available. I tried using the desired domain with .info TLD and it showed unavailable... but when I looked in the whois lookup log, it showed "This domain is already registered" and provided the whois info. So this means..... After adding the entry to the JSON file, I can get an "available" response accurately, I can get an "already registered" response accurately, but I can't get any response from .rocks. In light of the above responses, I would like to leave the domain checker on eNom instead of the standard whois so I know I will be getting responses from my domain provider. Any other ideas? Thanks much.
  15. Isaac Asher

    WHOIS lookup Error: 101 on new TLDs

    Thanks so much to everyone who chimed in. From the answers, it seems I need to clarify my question. @WHMCS ChrisD I am using out of the box WHMCS functionality. I have tried both the eNom lookup provider as well as the standard WHOIS and got the same results. @redit and @brian! I have not checked any JSON files or anything.... I am not crafting my own domain lookup tool, but was hoping to use the functionality provided. Trying to keep my processes as simple as possible. Also, I have already confirmed that eNom does indeed have these new TLDs (and specific domains) for sale as the domain lookup on their site says that the domain IS available, but the lookup on my site says that it's not. I am not familiar with "dist.whois.json", what that is, where to find it, or how I would edit it. That piece is above my current technical knowledge.... I'm still just getting started in the web hosting industry although I've been a tech nerd for years. Hope that helps Thanks again for everyone's help
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