WHMCS / WHM Issue

[EZEHOST]

Hi all, 

I am having issues with communication between WHMCS and WHM. The "Pending Module Actions" was showing an item that was waiting to be suspended, but failed "due to an unknown reason". I activated the module log, and tried suspending again, and it stated: 

{"cpanelresult":{"apiversion":"2","error":"Access denied","data":{"reason":"Access denied","result":"0"},"type":"text"}}

 

I checked the server settings, and tried testing the connection, and I am getting the error shown in the image I have attached. 

 

(The password is correct, and the API key is correct)

[EZEHOST]

I have opened a support ticket for this issue. #HYF-228397

[WHMCS John]

Hi,

Please work with your server admin/cPanel support to ensure the relevant permissions are granted to the API user so as to perform the suspend action on the account in question.