[resolved] Problem in Upgrade-downgrade Moudle Command

[ani_web]

Hello,

I am able to create new Cpanel from my WHMCS.

 

But when I try to change a client package in whmcs > products / service > (after selecting a new package) change package says :

 

Module Command Error

Specified package does not exist.

 

I have very latest whmcs.

 

It is happened at the time of upgrade/downgrade.

[WHMCS ChrisD]

Hi Anis,

 

Thanks for getting in touch.

 

Can you please confirm you are running 7.0.1? We did have some issues in V7.0 it would you be able to tell me what the Module Response is showing under Utilities -> System Logs -> Module Log

[ani_web]

Dear Chris D.,

 

Thanks for your reply.

I am using 7.0.1 and I have tried on V7.0 same problem.

No module Log for Cpanel.

 

Regards,

Edited October 25, 2016 by ani_web

[WHMCS ChrisD]

Hello Anis,

 

Thank you for your reply. Please enable your module log and then try changing the package, I suspect his is related to a known issue but just need to confirm.

[ani_web]

Hello,

 

When I am changing the package then

Module Command Error

Product attribute Package Name "Myuser_LH-50" not found on server.

"Myuser" my whm user name and LH-50 is package.

 

Result of Module Log :

<listresellers>

<status>0</status>

<statusmsg>Permission Denied</statusmsg>

</listresellers>

 

<!-- Web Host Manager 11.58.0.32 © cPanel, Inc. 2015 http://cpanel.net/ Unauthorized copying is prohibited. -->

 

Regards,

[WHMCS ChrisD]

Thank Anis,

 

 

The key is in here <statusmsg>Permission Denied</statusmsg>

 

 

Can you please go into your Server Setup and update your Username and Access Hash for WHM, it seems to be unable to get your account details/

[ani_web]

Hello,

 

I want to revert back to V6.3.1 with my present database.

Is it possible ?

I do not wan to restore the old database backup but I want to using v6.3.1

 

Regards,

[brian!]

I want to revert back to V6.3.1 with my present database.

Is it possible ?

I do not wan to restore the old database backup but I want to using v6.3.1

the advice tends to be that it's not possible.

 

https://forum.whmcs.com/showthread.php?120054-revert-to-whmcs-6-3-1&p=483986#post483986

 

The only way to revert back to WHMCS 6.3.1 is to restore your pre-upgrade backups.

You would then to re-enter any orders and payments made since the upgrade as these would be lost.

[WHMCS ChrisD]

Hello,

 

I want to revert back to V6.3.1 with my present database.

Is it possible ?

I do not wan to restore the old database backup but I want to using v6.3.1

 

Regards,

 

Hello Ani_web,

 

No, this is not possible the only way to downgrade is to restore your backup back take prior to the version 7 upgrade

[ani_web]

Dear Mr. Chris D,

I have checked with login details of server WHM.

I am able to connect, changed the password, Terminate, suspend and unsuspend etc. from WHMCS.

But only Package Changes is not able.

Module Command Error

Product attribute Package Name "WHMuser_LH-1GB" not found on server. LH-1GB is my package at WHM.

 

Regards,

[WHMCS ChrisD]

Hello Ani_Web,

 

We do have a known issue logged with the changing of packages there is a case open with our developers under the case #MODULE-6457 I have flagged this forum thread to be notified as soon as we have a fix in place.

 

In the meantime, the workaround is to manually change the packages on your WHM Server, I appriciate this isn't ideal but we will let you know as soon as we have a fix for the Change Package functionality in place

[WHMCS John]

Hi,

A hot fix is now available for users encountering this error with the cPanel module in WHMCS 7.0.1 only: https://forum.whmcs.com/showthread.php?120622

[HarryWales]

Thank you! I had only just found this bug so it was great to find the fix here a few minutes later...