iHelpersLLC Posted August 25, 2014 Share Posted August 25, 2014 WHMCS 5.3.8 with cPanel 11 It looks like my Disk Space Usage stats stopped working about 4 months ago. The usage stats report does not update (even when hitting the "update now" link and all clients show "unlimited" disk-limit even though they have packages configured with limits (setup in both WHM and WHMCS). All other connectivity with the server works fine. I've seen several old posts about this, but nothing recently. Any ideas? How can I troubleshoot this? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 26, 2014 Share Posted August 26, 2014 anything about this in the Activity Log? Utilities -> Logs -> Activity Log that should allow you to see if the Cron job is generating any errors when running. 0 Quote Link to comment Share on other sites More sharing options...
iHelpersLLC Posted August 26, 2014 Author Share Posted August 26, 2014 Cron Job: Running Usage Stats Update for Server ID 1 then: Cron Job: Done So, looks like no issues or errors. ??? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 26, 2014 Share Posted August 26, 2014 if you go to Products/Services -> Servers and press the edit button (2nd from right) on the appropriate server - when you press "Test Connection" - does it say "Successful!" ? 0 Quote Link to comment Share on other sites More sharing options...
iHelpersLLC Posted August 26, 2014 Author Share Posted August 26, 2014 at first it was failed (weird because WHMCS is creating accounts, etc) .. I fixed that, now SUCCESSFUL! re-ran the CRON, but still no updating on the usage report. 0 Quote Link to comment Share on other sites More sharing options...
iHelpersLLC Posted August 27, 2014 Author Share Posted August 27, 2014 Soo? Next steps? Should I open a support ticket? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 27, 2014 Share Posted August 27, 2014 that might be for the best - you can give Support more detailed information than you should mention in the forum and for obvious reasons, they'll know more about cpanel too. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Product Manager WHMCS John Posted August 28, 2014 WHMCS Product Manager Share Posted August 28, 2014 Hi, Please enable module debug logging: http://docs.whmcs.com/Troubleshooting_Module_Problems Then manually update the usage statistics (Reports > Disk Space Usage > Update Now link) Then refer back to the module log. What entries do you see? Please taker care to redact any sensitive information before posting it here. 0 Quote Link to comment Share on other sites More sharing options...
iHelpersLLC Posted September 1, 2014 Author Share Posted September 1, 2014 the cPanel API was not returning all/the correct data.. Turns out I had several accounts that were not owned by the reseller account.. Changed ownership of all the accounts to the reseller, and it began to work properly. Thanks to the WHMCS support guys! 0 Quote Link to comment Share on other sites More sharing options...
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