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Showing results for tags 'invoicing'.
Found 10 results
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Hello, We are looking for a solution, either a person or an add-on, that allows us to include Mollie (Payment Provider) links directly within the invoice emails sent by WHMCS. Currently, our clients have to log in to their accounts to make payments, but we would like to simplify this process. We want to automatically generate a payment link using the invoice number and amount, so that clients can pay directly from the email without needing to log in. Thank you! -
Dear WHMCS community, I am getting a 404 page every time an order is placed successfully on my website : hogionline.com I tried to change the website twice, reinstalled whmcs many times but i'm still getting the error. It seems like the system is trying to generate the invoice then fails. The link i am getting is : https://hogionline.com/whmcs_bridge/viewinvoice.php?id=2&systpl=six But when I log in the client area, the invoice is located there. Any idea on how i can fix the issue!? Regards,
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Hello, Can someone help me set this to project a better experience for our clients? My clients wonder why in their portal area - there are invoices that show as "overdue" when in fact they are not. See attached. It doesn't look very good and I get it from their perspective. It;s not "overdue" it's due in XX days. The attached are the 2 "overdue" and when they are actually due. We invoice 30 days in advance.
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Is there any way to setup the default WHMCS Support Module billing due-dates for invoices generated? Currently when selecting "create on next cron run" the invoice is generated with a due date that is one day before the invoice date (ie: invoice created 1/1/2019, due date 12/31/2018). Few sidenotes/related things - this due date before invoice date issue also seems to break the auto-cc processing from happening - would be nice if the billing entry auto-applied the ticket number and link by default
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Hello, due to our specific busines needs, we need to create invoice on 01/01/2018 with due date 01/01/2018. When changing the automation setting to 0 for: 'Enter the default number of days before the due payment date to generate invoices' it seems to be disabling the invoice creation. The problem with settings due date 1 day before ( 31/12/2017) input this date in the invoice service line and its conflictuel for client Setting up due date on the second of the month goes against our business process. Any idea or work aroung is appreciated. thank you
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Is there any way for either the admin or client to see their current disk/bandwidth overage charges? Particularly for clients that are invoiced yearly, so they don't get a big surprise ?
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I updated the PM module last week to find that several items weren't working (already emailed support) and that several features were now gone! Two things that changed that now take much longer on the new system, but could be easily fixed are: 1) Time Tracking: The new process for starting a timer takes many more clicks and in some cases can leave you with "unassigned" time that will be lost if you don't remember to go back and assign it immediately after you stop your timer. Old Process: Look over list of tasks on Project, click the timer icon to start. Click "Stop Timer" to stop. New Process: Option 1 - Click the start timer button at the top-right of the project. When you're done, click stop. You now have "unassigned time" so go to the Time Tracking tab, find the unassigned time, click edit, change the task, save. This takes MUCH longer and leaves you at risk of forgetting to assign your time and not knowing where it goes. Option 2 - To to the Time Tracking Tab, Click on button to Add Time. Module pops up, choose task from drop down menu, choose due date (date picker doesn't actually work), add time. Stop timer. Again, much longer. New unnecessary steps: going to a new tab, filling out a form to start your time. It was sooooooooo much faster before. Please put the start/stop timers back where they were. You can leave your new fancy options but just add the old options back. 2) Bill for Task Time Entries: This has been replaced with the Invoice tab. When you click to invoice items from the Project you now have to individually check the boxes for each task you want to invoice. The old button automatically listed them all and if there were a few you wanted to remove you hit the delete button. With the new version you have to go through and check the box for each one you want to invoice. Now picture that you're invoicing 50 or 60 clients and there are 30+ boxes to check on each one. This is WAY slower than the old way. A simple "select all" option at the top would fix this. Thanks! -
Have a problem with invoices not being auto-generated and no real, easy way to manually generate one for domain renewals. It appears to be random and seems to only effect accounts with multiple domains on them but I can't be 100% sure about that.. anyway, what can I do to a) fix the problem, and b) manually generate the invoice so that it can be sent out to / paid by the client??? A little help here guys.. -
Our scenario: Many accounts where the user has a single hosting account with free domain and user may or may not want to be billed automatically. We'd like it as an option but disabled by default. In addition we have some accounts where user has a mixed set of hosting accounts and domains. Same with these users we'd like to have an option that's not on by default but lets them turn on auto-renewal so they'd be billed automatically from their credit card. Issues so far: To avoid a scenario where I have a lot of angry users who were charged for renewal, I have automatic CC processing disabled by default as a hook in the system upon account creation. While this is great, it means that users don't have a way in the system that I can tell them to say "I want you to bill me automatically". Since most of our accounts are annual that also causes a handful of issues where someone forgets to pay an invoice for renewal and then the domain goes into redemption. How should we best handle this? And to be clear I'd like a solution that works for hosting and domains (where sometimes the domains are a separate entity and others they may be included for free with a hosting invoice). With so many accounts in our system and a user base primarily of students I don't want to mess this up and have angry folks who've been charged without them knowing. It would also be helpful to know which email templates are sent for what scenarios because I know sometimes it's the credit card invoice, sometimes it's invoice created, etc. Ideally I'd love a way for a reminder to be sent on what their renewal status is and whether any action would need to be taken by the user. Thoughts on the best way forward?
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I don´t assume this is a bug, but I bet the following behaviour is widely unknown: We have a hostingproduct configured for € 0.00 monthly (could not use "free" as we need to offer free domain for that and that is not possible with the free option, but it is possible when set the pricing to zero) Now a customer made an upgrade to a paid hosting package 1 day after ordering the free one. Instead of billing €12/anually which is the correct price for the upgrade, the paypal subscription created the following: Trial 2016-02-03 until 2016-03-02 (28 days): € 0.92 Anually begin 2016-03-02: € 12,-- Client got an invoice of only € 0.92 ! I pulled my hair about where the trial period comes but then it was clear... because he ordered the free product (which was priced at 0.00) for one month, he got a partial invoice for the rest of the old package runtime (28 days) and the rest will be billed after that. I´am curious if he will be billed €12 - €0.92 (which would be correct, product runtime is one year...) or maybe the full €12 (as announced in the paypal subscription statement) At least it is bad that this is announced as "trial period" in the paypal statement (because this implies the right for cancellation) Michael
