All Activity

In my activity log I can find, every 5 minutes, the following rows: 20/08/2026 00:02 Addon AIs Cron was called End None System/Automated 20/08/2026 00:00 Addon AIs Cron is called None System/Automated What is "Addon AIs Cron"?

@websavers It works, ahaha, perfect. You are my hero for today! Two whole weeks. That’s how long it took to wait for the absolute geniuses at WHMCS to fix a critical bug that completely broke automatic Plesk product activation and suspension. You know, just the primary reason anyone actually pays for billing automation in the first place. During those 14 days? Complete radio silence. Zero response from official support, zero updates from dev team. Then, the grand moment arrives: a shiny new update drops! You install it with high hopes, only to realize they fixed literally everything except the one game-breaking bug starving your automation. Brilliant priority management. And the rocket science behind the fix that baffled their entire engineering department? A random user on the forums solved it by pointing out that all it took was replacing one single word in the XML

I will try, thank you for your help

WHMCS staff provided this fix: Edit: /modules/servers/plesk/templates/api/1.0.0.0/webspace_set_status.tpl Replace the root node (and its closing value) so that instead of <domain> and </domain> they read <webspace> and </webspace> Should solve the problem.

Check and verify this https://docs.whmcs.com/9-0/installation-guide/initial-configuration/secure-writeable-directories/

I can't see anything about this in latest maintanance release, it's like a joke :( I have to manually suspend/unsuspend every service, nonsense

we encountered a problem sending emails to our clients using our WHMCS script v9.0.6. All emails, including order confirmations and welcome emails, are receiving the following errors: An Error Occurred Email Sending Failed - Unable to access email attachment storage Email Sending Failed - The system encountered an error while attempting to access email attachment storage: Cannot find storage setting for asset type "email_template_attachments" (template attachments) We have correctly configured System Settings > Storage Settings > Configurations to the locations /attachments, /downloads, and /templates_c folders. However, the System Settings > Storage Settings > Settings page displays nothing. See the following image: https://ibb.co/wZSmjWTG We also changed the email setting provider to SMTP, but the problem persists we wait your help

@pRieStaKos Thanks for the update. Kind Regards

@Vox Fix is included in v. 9.0.7 (maintenance), that was released today.

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Professional Order Form & Checkout The checkout process is one of the most important areas of any hosting business. Hostina includes a fully styled order experience designed to improve usability and reduce friction during ordering. Benefits include: • Clean Product Presentation • Better User Flow • Modern Cart Layout • Improved Checkout Experience • Mobile-Friendly Ordering Process • Faster Customer Navigation A smoother checkout experience often leads to better conversion rates and improved customer satisfaction. Fully Responsive Design Modern customers browse from every device imaginable. Hostina is fully responsive and optimized for: • Desktop Computers • Tablets • Mobile Devices Every page adapts seamlessly across all screen sizes. RTL & LTR Support Hostina was built with international businesses in mind. Supported layouts include: • English (LTR) • Arabic (RTL) Perfect for companies serving customers worldwide or targeting Middle Eastern markets. SEO & Performance Optimized Performance and search visibility are essential for modern hosting companies. Hostina is built with: • Clean Semantic Structure • Fast Loading Pages • Modern Responsive Layouts • SEO-Friendly Design Principles • Better User Experience • Core Web Vitals Friendly Structure This helps improve engagement, user retention, and overall website quality. Client Area Features Hostina transforms the standard WHMCS client area into a modern customer portal. Customers can easily manage: • Hosting Services • Domains • Invoices • Support Tickets • Account Details • Product Information • Service Renewals Everything is organized to provide a cleaner and more intuitive experience. Included Pages Frontend Pages • Homepage • Domain Search • Domain Transfer • Hosting Plans • VPS Hosting • Dedicated Servers • Blog Listing • Blog Details • Contact Us • Cart & Checkout Client Area Pages • Login & Registration • Custom Dashboard • My Services • Service Details • My Domains • Domain Details • Invoices & Billing • Support Tickets • Account Management Compatibility Hostina is compatible with: • WHMCS v8+ & v9+ • cPanel • Plesk • DirectAdmin • LiteSpeed • Apache • Nginx • CloudLinux Who Is Hostina For? Hostina is ideal for: • Shared Hosting Providers • VPS Providers • Dedicated Server Companies • Cloud Hosting Providers • Domain Registrars • Reseller Hosting Businesses • SaaS Companies • Digital Service Providers • Web Agencies Whether you're launching a new hosting brand or upgrading an existing WHMCS installation, Hostina provides a professional foundation for long-term growth. Why Design Matters in Hosting Many providers focus entirely on pricing. 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Live Demo Client Area Demo: https://hostk.com/hostina-demo English Version: https://hostk.com/hostina-demo/frontend-english Arabic Version: https://hostk.com/hostina-demo/frontend-arabic WHMCS Client Area Demo https://hostk.com/hostina-demo Demo Login: Email: test@hostk.com Password: test Purchase Hostina Order Now: https://hostk.com/hostina-template/ We'd Love Your Feedback We are continuously improving Hostina and would love to hear feedback from the WHMCS community regarding: • User Experience • Dashboard Design • Checkout Flow • RTL Support • Additional Features • Future Improvements Thank you for taking the time to review Hostina. We look forward to hearing your thoughts.

Hostina – Professional WHMCS Template with Custom Dashboard, Client Area & Orderform (RTL + LTR) If you're running a hosting company, VPS business, dedicated server brand, reseller hosting business, or domain registrar, your website is often the first impression customers have of your company. In today's hosting market, customers don't just compare pricing. They compare: • Professionalism • User Experience • Trust • Brand Quality • Ordering Experience A modern customer experience can significantly improve customer confidence and increase conversions. That's exactly why Hostina was created. Introducing Hostina Hostina is a premium WHMCS template designed to completely modernize both your hosting website and WHMCS client area. Unlike traditional WHMCS themes that focus only on appearance, Hostina was built to improve the entire customer journey, from the homepage and product pages to checkout, client management, invoices, domains, and support tickets. The result is a cleaner, faster, and more professional hosting experience for both you and your customers. Why Choose Hostina? Modern Professional Frontend Hostina includes a complete hosting website design featuring: • Professional Homepage • Domain Search & Transfer Pages • Hosting Plans Pages • VPS & Dedicated Hosting Pages • Blog & Article Pages • Contact Us Page • Responsive Navigation • Modern Hosting Components Every section is designed to provide a clean and premium hosting experience. Custom WHMCS Dashboard One of Hostina's biggest advantages is its completely redesigned client area dashboard. Features include: • Professional Sidebar Navigation • Service Overview Widgets • Domain Management Panels • Invoice Tracking • Support Ticket Management • Quick Access Navigation • Modern User Interface The dashboard helps customers manage their services more efficiently while giving your brand a more professional appearance. Professional Order Form & Checkout The checkout process is one of the most important areas of any hosting business. Hostina includes a fully styled order experience designed to improve usability and reduce friction during ordering. Benefits include: • Clean Product Presentation • Better User Flow • Modern Cart Layout • Improved Checkout Experience • Mobile-Friendly Ordering Process • Faster Customer Navigation A smoother checkout experience often leads to better conversion rates and improved customer satisfaction. Fully Responsive Design Modern customers browse from every device imaginable. Hostina is fully responsive and optimized for: • Desktop Computers • Tablets • Mobile Devices Every page adapts seamlessly across all screen sizes. RTL & LTR Support Hostina was built with international businesses in mind. Supported layouts include: • English (LTR) • Arabic (RTL) Perfect for companies serving customers worldwide or targeting Middle Eastern markets. SEO & Performance Optimized Performance and search visibility are essential for modern hosting companies. Hostina is built with: • Clean Semantic Structure • Fast Loading Pages • Modern Responsive Layouts • SEO-Friendly Design Principles • Better User Experience • Core Web Vitals Friendly Structure This helps improve engagement, user retention, and overall website quality. Client Area Features Hostina transforms the standard WHMCS client area into a modern customer portal. Customers can easily manage: • Hosting Services • Domains • Invoices • Support Tickets • Account Details • Product Information • Service Renewals Everything is organized to provide a cleaner and more intuitive experience. Included Pages Frontend Pages • Homepage • Domain Search • Domain Transfer • Hosting Plans • VPS Hosting • Dedicated Servers • Blog Listing • Blog Details • Contact Us • Cart & Checkout Client Area Pages • Login & Registration • Custom Dashboard • My Services • Service Details • My Domains • Domain Details • Invoices & Billing • Support Tickets • Account Management Compatibility Hostina is compatible with: • WHMCS v8+ & v9+ • cPanel • Plesk • DirectAdmin • LiteSpeed • Apache • Nginx • CloudLinux Who Is Hostina For? Hostina is ideal for: • Shared Hosting Providers • VPS Providers • Dedicated Server Companies • Cloud Hosting Providers • Domain Registrars • Reseller Hosting Businesses • SaaS Companies • Digital Service Providers • Web Agencies Whether you're launching a new hosting brand or upgrading an existing WHMCS installation, Hostina provides a professional foundation for long-term growth. Why Design Matters in Hosting Many providers focus entirely on pricing. However, modern customers evaluate much more than cost. They evaluate: • Trustworthiness • Ease of Use • Professional Appearance • Ordering Experience • Customer Portal Quality A professional interface increases perceived value instantly. A poor user experience can cost sales before customers even compare plans. Your WHMCS installation is not just a billing platform. It is part of your sales process. Live Demo Client Area Demo: https://hostk.com/hostina-demo English Version: https://hostk.com/hostina-demo/frontend-english Arabic Version: https://hostk.com/hostina-demo/frontend-arabic WHMCS Client Area Demo https://hostk.com/hostina-demo Demo Login: Email: test@hostk.com Password: test Purchase Hostina Order Now: https://hostk.com/hostina-template/ We'd Love Your Feedback We are continuously improving Hostina and would love to hear feedback from the WHMCS community regarding: • User Experience • Dashboard Design • Checkout Flow • RTL Support • Additional Features • Future Improvements Thank you for taking the time to review Hostina. We look forward to hearing your thoughts.

WHMCS 9.0.7 and WHMCS 8.13.6 are now available as maintenance releases for the 9.0 and 8.13 series. This round of updates addresses several security items alongside routine platform fixes. We'd encourage everyone running WHMCS to apply the update promptly rather than leave it for a later maintenance window. Maintenance and Security UpdatesA portion of the changes in WHMCS 9.0.7 and WHMCS 8.13.6 relate to the security of the platform. In line with our usual practice, we are withholding...View the full blog post

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From which application?

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@K n K Web Services and @WHMCS Ricardo, Thanks for the update guys, much appreciated.

I get this in the download window: "This download is insecure, be careful with it's content". This is in Vivalid browser. Firefox says it's fine. Seems to me Vivaldi (no addons that should cause anything) is correct since the link in the console starts with "http" and then appears to redirect to https. It's seeing that first URL. So, yes, it looks like something's wrong with the download link.

Hello @RadWebHosting This is not something I'm able to reproduce at this moment. It's often the case that browser extensions or plug-ins can interfere with the download of files from a web property. I can confirm that since the ImportAssist addon is widely used, I don't observe any issues on our help desk related to this. I'd recommend that you leverage Chrome in Incognito mode or Firefox with a default profile or in Privacy mode. I'd expect this to work for you.

Hey Vox I can confirm the issue. The case WHMCS-27325 is open with our developers in order to have this reviewed for future releases. Whilst the technical support team cannot provide an estimated time for completion for this, once we resolve cases and push features, they are available in our change log at https://changelog.whmcs.com/ I apologize for the inconvenience, and appreciate your patience as we work to resolve this. Thanks again for taking the time to report your findings.

Yeah, that's normal — nothing wrong on your end. WHMCS tightened up their encryption in 9.0, and part of that is fixing some older data (application_link_client — your cPanel/WHM SSO tokens) that was encrypted with a static/null IV instead of a proper random one. Not great practice, so they're fixing it. Instead of doing it all at once during the upgrade and risking locking things up, they just run it in the background — 100 rows every cron cycle until it's all converted. Once it's done, the log entry stops showing up. Check System Health (Configuration > System Health) if you want to see the actual progress/status of it. But otherwise just let it run, it'll finish on its own.

Still seems broken for me

Hi, Just upgraded from 8.13.1 to 9.0.6 and looking at the system activity logs I am seeing the following for every 5 minute cron run: The null-IV migration for application_link_client processed 100 rows with 0 errors. Any idea what this is?

I am experience loading issues on all of my devices on both of my accounts. Is there an outage? This happened in the middle of watching something last night.

I've been following this thread with growing frustration, because I'm in the same boat: I run a hosting company on WHMCS myself. I'm a Dutch developer and I've been building WHMCS integrations for my own company for years, so I'm seriously considering solving this for all of us instead of waiting any longer. The whole point would be that you get to stay on WHMCS: no switching billing software, no re-entering invoices in an external platform. What I have in mind for v1: - Sends invoices and credit notes as Peppol BIS 3.0 through a certified access point - Triggers when the invoice is issued, not when it's paid (which is what the Belgian mandate actually requires) - Recipient lookup before sending, with email fallback and a compliance warning if the customer isn't on Peppol yet - Status dashboard with delivery/rejection status and retries - No separate access point account or contract needed, document bundle included And the good news: this won't take long for us to publish. I did look at invoro since it was mentioned earlier in this thread, and to be fair it might work for some. But a few things made me decide it's not the answer for my own company: it's an external platform rather than a WHMCS module (their site lists WHMCS as "available" but I couldn't find an actual module or any integration docs), the company is very young (their own terms still reference their launch earlier this year), and at €39/month for 150 invoices the per-invoice price gets steep once you have any volume. What I want is something that lives inside WHMCS, fires automatically on invoice issue, and doesn't depend on forwarding emails to a third platform. So: before I start, I want to know whether it's just the handful of us in this thread or a real market. If you'd want me to take care of this for you, fill in this 1-minute form: https://forms.cloud.microsoft/e/8RhWUwr4zS Belgian hosts especially, since you're the ones with the deadline. Happy to answer questions here or, through my email at: dion@itcompleet.com or in the form.