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Hi @hmaddy I can confirm that the hooks directory will not be deleted or modified during the upgrade process. If you have custom widget files, those files will not be affected. That being said, during the update process, WHMCS will update all core files to ensure it continues to function correctly. This includes updating the default templates and order forms. https://docs.whmcs.com/8-13/system/updates/updating-whmcs/#update-file-changes I also recommend reviewing the Preserving Customizations section here - https://docs.whmcs.com/8-13/system/updates/updating-whmcs/#preserving-customizations

We also offer integration with your existing systems (like a WhatsApp gateway or sender you already have) and customization to match our WhatsApp notification WHMCS addon with your WHMCS requirements. Any custom requests are welcome just dm me. By the way, you can also use a free, self-hosted WhatsApp gateway like waha ( https://waha.devlike.pro/docs/overview/ ) and other similar gateways. It's more cost-effective because it's installed on your own server.

Hi @Evolve Web Hosting, I checked in Safari 26.0.1 and can confirm the Scan Now button is displayed. If the issue only occurs in Safari on your WHMCS instance, try disabling Extensions and clearing your browser's cache.

Elevate Your Client Communication with Our WHMCS WhatsApp Notification Addon We are pleased to introduce our API-driven WhatsApp Notification addon for WHMCS, a powerful and cost-effective solution for your long-term notification needs. This versatile addon is compatible with a wide range of WhatsApp gateway providers and senders that utilize an API system, including many popular whatsapp sender/gateway options available on platforms like CodeCanyon. This module is open-source, so we hide nothing. You are free to edit or independently develop this addon. You can even resell it. For a very low price of only $65, you get an open-source addon that is compatible with various WhatsApp sender or gateway providers in the world, and we provide free revision adjustments with the API you have. Key Features: Instant WhatsApp Messaging: Seamlessly send real-time notifications to your users. Customizable Message Templates: Tailor every WhatsApp message to align with your brand's voice and style. Extensive Variable Tags: Utilize a diverse selection of variable tags to personalize your messages. Broad Compatibility: Our addon is engineered for compatibility with various API-based WhatsApp senders. Message Testing: A "Test Send WhatsApp" feature is included for verification and peace of mind. Enhanced Security & Deliverability: Auto-Correct User Numbers: Automatically reformats incorrect user numbers to reduce the risk of account blockage. Number Validation: Messages to numbers with fewer than eight digits are automatically canceled to minimize risk. Optimized Sending Queue: The message sending queue is capped at 20 per minute to prevent account suspension. Retry Failed Messages: The system will automatically attempt to resend any failed messages. Comprehensive Reporting & Management: Delivery Logs: Keep a detailed record of all sent messages for tracking and auditing. Statistics: Gain insights into your notification performance with integrated analytics. API Configuration: Easily manage and customize your API settings. User-Friendly Admin Interface: A clear and intuitive administrative interface for effortless management. Open-Source Code: Enjoy full transparency with unencrypted, open-source files, allowing for custom modifications. Automated Notification Triggers: Our addon sends a variety of automated notifications, including but not limited to: Invoice Notifications: InvoiceCreated: When a new invoice is generated. InvoiceUnpaid: For outstanding invoices. InvoicePaid: Upon successful payment. InvoicePaymentReminder: To remind clients of upcoming payment due dates. Order Notifications: AcceptOrder: When an order is accepted or approved. ShoppingCartCheckoutComplete: Upon completion of the checkout process. Service/Module Notifications: AfterModuleCreate: Following the creation of a service/module. AfterModuleSuspend: After a service/module has been suspended. AfterModuleUnsuspend: When a suspended service/module is reactivated. Domain Notifications: AfterRegistrarRegistration: Upon successful domain registration. User Notifications: UserAdd: When a new user is added. Ticket Notifications: TicketOpen: For newly opened tickets (client notification). TicketOpenAdmin: For newly opened tickets (admin notification). TicketAdminReply: When an admin responds to a ticket. And more notification: This list is not exhaustive, and we are continuously developing new features and functionalities to enhance your experience. Pricing and Licensing: Promotional Offer: Single WHMCS License: $65 Includes one year of free updates. Reseller/Multi-WHMCS License: Multiple WHMCS License: $150 Allows for use on multiple WHMCS installations or for resale. Special Lifetime Update Offer: Lifetime Updates: $150 Receive complimentary updates for the lifetime of the product. Bonus: Includes a free 2-year subscription to the Jnhost WhatsApp sender. During internal use with various numbers, we have not encountered any blocking issues with standard WHMCS email and promotional message content. Free API system adjustment to your existing WhatsApp sender system if it doesn't work with the default addon settings. Link Order: https://www.jnhost.co.id/member/cart.php?a=add&pid=105&currency=2 $65 Link Order Lifetime Update and resale: https://www.jnhost.co.id/member/cart.php?a=add&pid=106&currency=2 $150

Update is pending now. i have custom made hooks and widgets or edited template. if i upgrade from version 8.3 to 8.13 all these custom made hooks and template will delete or not.

How will this work with addons? Will they simply not be capable of being used/installed, or is there some amount of user-specific storage for activating them? I ask because WHMCS has for years been missing key core functionality that can only be replicated with addons. WHMCS is notorous for calling obvious bugs 'feature requests' and relegating them to the feature request system. Which is a feature request system that rarely gets consulted by WHMCS devs anymore, because they favour WebPros priorities that WHMCS users predominantly don't actually care about. I mention this because if feature requests that users actually want aren't implemented that often, and cloud users might not be able to use addons, then how will WHMCS ever be usable in cloud form? Examples of requests for functionality that have existed for years, many around a decade or longer that didn't take priority over ridiculous WebPros priorities like SiteJet. Most of these have addons that can do the job. https://requests.whmcs.com/ideas Billing Term Change (12 years ago) Single monthly invoice (6 years ago) Dependent Configurable Options (11 years ago) Option to see the original mail from a support ticket (9 years ago)

Note: WHMCS 9 will be using Guzzle 7.4.5, so once it's released and people start using WHMCS 9, the solution above will likely need that composer.json edit to be set to guzzle version 7.4.5. Otherwise weird compatbility issues will surely arise.

Please update the links in the admin area that point to WHMCS documentation to open in a new tab / window. Some of them already open this way and others don't. Example: on the PHP File Compatibility screen We recommend updating to the latest supported ionCube Loader® version that is compatible with both the current and desired PHP versions. Learn more. Also, where is the 'scan' button? Safari doesn't show it. I'm using the new Blend preview template

Very minor and not an 'issue' The XOVI NOW email template still exists after removing the feature from MarketConnect

Same problem here, hundreds of our guides are partially broken due to this bug.

Version 9.0.0 (5 New Features Added) Added an option below into the module when the invoice amount is 0 Added ticket close setting before x days Added Mass Ticket Reply Added Mass Client Delete Added Prevent Order Handling

Thank you for your reply @WHMCS Stephen I was able to fix this issue

The reason that this makes no sense is that there are zero existing clients who would go this route - no one would go from self hosted to cloud hosted. Which means that this could only possibly appeal to new clients. But I would imagine that given the history that webpros has of exploiting clients with constant price increases, any new hosting company would be foolish to start off with any webpros product.

We've been so eager to say this one out loud, and today we finally can: Monthly Licenses are now available for every WHMCS module! If you've been following our recent updates, you've already seen a glimpse of how monthly billing works through our WHMCS Module Bundles. And your response was incredible! Those bundles quickly became one of the most popular ways to explore and expand automation in WHMCS, showing us just how much flexibility matters in day-to-day business. So here we are, expanding that idea across our entire marketplace! Starting today, every WHMCS module in our offer can be ordered in one of the three models: ✦ Monthly License ✦ Annual License ✦ Open Source Version For the first time, there are this many ways to shape your ModulesGarden experience, giving you the freedom to choose what fits your working style (and your budget) best. Try, scale, or upgrade whenever your business needs it! A new chapter begins: Monthly Licenses for all WHMCS modules!

Modules Stack developed the advanced Email Verification for WHMCS for the WHMCS platform. Enhance your WHMCS security with the Email Verification Module. It verifies user emails before account creation, blocks fake or disposable addresses, and keeps your client database clean and spam-free. Check more details here - https://members.modulesstack.com/index.php?m=product_page&pid=46&name=email-verification-for-whmcs

This month has been nothing short of exciting for everyone following our OpenStack journey. It kicked off with a fantastic collaboration with OpenMetal, built around our trusted OpenStack Projects For WHMCS - still up for grabs with a 15% discount. But that milestone was just the start. Here comes the real game-changer! 1. OpenStack VPS & Cloud For WHMCS 3.0 - 15% OFF! The long-awaited 3.0 release has officially landed, bringing a refreshed structure, new tools, and full support for WHMCS V8.13. The biggest highlight of our enhanced OpenStack VPS & Cloud For WHMCS module is a whole new addon handling everything from task monitoring to customization! Inside this new space, you'll find a set of much-needed features, including: App Templates - easily manage images used in client installations, complete with custom names, logos, and settings.Media Library - manage logotypes used in App Templates with support for predefined sets and custom uploads.Queue - view cron job details, task statuses, and performance data in real time.Logs - keep track of service activity with detailed status-based statistics.Translations - edit and personalize language files directly from the addon. And because every breakthrough deserves a celebration, OpenStack VPS & Cloud For WHMCS has just become our Deal of the Week, available now at a 15% discount! Meet the next-gen 3.0 edition of OpenStack VPS & Cloud For WHMCS! 2. Advanced Billing For WHMCS 4.3.1 Advanced Billing For WHMCS keeps pace, following right in the footsteps of the innovation brought by our latest release. The community's favorite billing solution has just reached version 4.3.1, released to deliver full billing logic support for the OpenStack VPS & Cloud module! Take advantage of Advanced Billing For WHMCS 4.3.1! 3. Accounting Module Bundle: Master Financial Clarity in WHMCS! For many WHMCS users, accounting often feels like an unavoidable burden: keeping invoices up to date, tracking expenses, and trying to make sense of the data in between. Our Accounting Bundle helps you bring order to it all. It turns disconnected tasks into one consistent financial flow that runs smoothly under an attractive monthly plan, so you can focus on growth rather than maintenance. With four top-notch WHMCS modules working hand in hand, you can: Sync financial data with QuickBooks Online, eliminating manual entries and reducing errors,Track expenses in real time to understand where your money goes,Generate insightful reports automatically, revealing trends and performance,Manage tasks and time to bill accurately and keep projects in check. Together, they make your financial routine smoother, your business analysis more reliable, and your decisions easier to trust. And with $310 in yearly savings, you're not just optimizing your accounting, but making automation work in your favor! Keep your finances in sync and save $310 each year! 4. AdminBolt - The Hosting Control Panel of The Future The hosting industry took a wrong turn. Control panels kept adding layers, slowing down, and charging more for less. AdminBolt sets a new course: clean, fast, and built with purpose. It's a modern control panel for hosting providers who care about performance, reliability, and fair, predictable pricing. What's inside the Beta The AdminBolt Beta is live and ready for production. Everything you need to start managing servers the smarter way: Core essentials - email, databases, domains, files, and user roles - all streamlined in one interface.High-performance engine - lightweight, fast, and tuned for modern infrastructure.Native integrations - works seamlessly with CloudLinux, LiteSpeed, JetBackup, and WHMCS.Unified management - oversee shared, VPS, and dedicated environments from one dashboard.Security-first design - hardened setup, isolation, and real-time monitoring built in. What's coming next Beta users will get first access to the next series of updates and innovations: Plugin framework - extend AdminBolt with modules, automations, and third-party integrations.Marketplace - discover and share community-built tools and extensions.Custom automation - design your own provisioning and backup logic.Advanced backup suite - create flexible policies for retention, replication, and restoration.Migration tools - move from cPanel, Plesk, or DirectAdmin with zero hassle. Be part of the future Be among the first to experience AdminBolt and help shape the way hosting is managed. Join the Beta, connect with the Product Team, and enjoy early access with guaranteed stable pricing! Join the AdminBolt Beta and take part in building something better! Need WHMCS Module Development For Your Business? Get Your Free Quote Now! We can customize our modules to fit your exact needs or even create a completely new one from scratch to give your WHMCS platform an added boost!

Hello @Sufiyan Shaikh From the error you have provided, it appears that your SMTP system is refusing to send mail from an alternative address to the one configured within the mail configuration. For instance, due to your error, support departments will attempt to send emails, whereas you may have configured smtp@ within your primary mail settings. In this scenario, you would need to work with your system administrator to enable this feature within the SMTP configuration within your hosting environment. I hope this information helps. Regards, Stephen.

Hello, I have 4 support department created and 4 users are attached to each. I am only able to send email from matching email and others like sales, abuse, billing, general are giving 550,SMTP server error. I am attaching error below. 3 errors are getting logs in Activity log every time trying to open 1 ticket and send email to client. Email Sending Failed - Email Sending Failed: The following From address failed: sales@example.com : MAIL FROM command failed,Account support@example.com can not send emails from sales@example.com. ,550,SMTP server error: MAIL FROM command failed Detail: Account support@example.com can not send emails from sales@example.com. SMTP code: 550 (Subject: [Ticket ID: 431648] f3qwefw3) Email Sending Failed - Email Sending Failed: The following From address failed: sales@example.com : MAIL FROM command failed,Account support@example.com can not send emails from sales@example.com. ,550,SMTP server error: MAIL FROM command failed Detail: Account support@example.com can not send emails from sales@example.com. SMTP code: 550 (Subject: [Ticket ID: 431648] f3qwefw3) Admin Email Message Sending Failed - Email Sending Failed: The following From address failed: sales@example.com : MAIL FROM command failed,Account support@example.com can not send emails from sales@example.com. ,550,SMTP server error: MAIL FROM command failed Detail: Account support@example.com can not send emails from sales@example.com. SMTP code: 550 (Subject: [Ticket ID: {$ticket_tid}] {$ticket_subject}) Any solution to this issue?

As a result, we would like to share information with you on our Halloween Special Offers that are available with WHMCS Services. All WS Modules will be discounted at an unbelievable rate of 35% off on the Source Code and 25% off the license version. That is right, you heard right! Simply go to https://www.whmcsservices.com and use HalloweenSC in the coupon code and receive 35% off for the source code version; use 'Halloween25' in the coupon code and receive 25% off for the licensed version. How Long Will this Sale Last? This Halloween Special will last until 1st November 2025 To take advantage of the sale, simply add a WS Modules program to your shopping cart. Don't miss this great Halloween Special deal. Here is a list of our various software products at http://www.whmcsservices.com/halloween.php Please remember to use the discount when you order. Save even more! Do You Need Custom Development? Don't hesitate any longer! Contact us now! If you have any questions about our services, please chat with us at http://www.whmcsservices.com or contact us at sales (at) whmcsservices.com Thanks again for choosing WHMCS Services. We appreciate your business!

Hello @webhostinger If you are looking to create custom billing cycles. WHMCS does not currently offer the functionality you're looking for. However, I can see how this could be useful, and I've found a similar request that's already been submitted to our feature request tracker. I would suggest you add your vote and any additional thoughts & comments you have to that request. Ideas with the most votes and activity do get reviewed by our team. https://requests.whmcs.com/idea/fully-customizable-billing-cycles In the meantime, you may find this is something a member of our community has already developed, so it would be worth browsing our app MarketPlace: https://marketplace.whmcs.com/ I hope this information helps. Regards, Stephen.

As your business grows, so does the amount of data you are expected to juggle: reports, expenses, and invoices piling up and fighting for your attention. Yet even in that reality, accounting doesn't have to be the weak link in your routine that slows you down. Our Accounting Bundle brings each essential financial process together into one automated workflow in your WHMCS. It keeps your perspective clear, your records accurate, and your team focused on using the numbers, not chasing them. With four robust WHMCS modules working under one friendly monthly subscription, you can: Sync your WHMCS data with QuickBooks Online, so every figure stays up to date automatically, Track expenses transparently to see where every dollar goes and how it adds up, Generate and share detailed reports that turn raw WHMCS data into useful insight, Manage time and tasks with accuracy and bill for the real work done. Together, these tools build a clear financial picture, one that supports your budgeting instead of complicating decisions behind it. So if one toolkit can simplify your books, strengthen your confidence, and save you $310 each year, why count on anything less? Stay financially confident with this one powerful WHMCS bundle!

@hmaddy That could be possible as client client on submit button multiple time, TicketOpenValidation is the best solution where You can manage this Issue

WHMCS didn't provide option for Billing more than 3 year in current version.

We’re beyond excited to introduce the brand-new Croster WHMCS Theme update — our biggest and most game-changing release ever! This version takes the Client Area experience to an entirely new level, merging stunning design, lightning-fast performance, and intuitive usability into one seamless, next-generation upgrade your customers will love. The Croster Theme gives you the freedom to use it for your whole website or just for the client area, ensuring a smooth and professional user experience. What’s New in This Release? Revamped Ticket System UI – A sleek, modern support interface for faster and smoother communication. Sensitive Data – Enhanced privacy tools to keep your clients confidential information secure. Operating Hours – Display your business hours right inside the client area. Favicon Generator – Customize your brand effortlessly with a built-in favicon creator. Hide Inactive Services/Domains – Keep your client dashboard clean and focused. AJAX-Powered Data Tables – Enjoy faster loading times and an even smoother browsing experience. And many more.. This release represents a bold step forward for Croster, designed to empower your business and elevate the experience you deliver to your clients. We highly recommend upgrading to the latest version to take full advantage of these exciting new capabilities. Explore all new features at https://docs.thememetro.com/

Welcome! We're glad to have you.