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If your customers are okay to reset password from them by yourself, you can use some hook to add that feature. It will be easy to add, that will reduce those support tickets

You know this isn't a place you're allowed to advertise, yes? "They"? It's your own, and should have been "we" if you were being honest about advertising here where it's not allowed.

Hello Kane You can also see https://www.whmcsservices.com/clientmanager.php; they have more stuff than just Reset Password.

6 years old and still pending 😞

Hello Mr. Kane, We have WHMCS Client Password Reset Module https://whmcsglobalservices.com/reset-client-password-whmcs-module/ This module will help admin to reset customer password and also send that password in email.

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It's always been the way of things here. Cause some workflow hardship, claim it was asked for, then when complaints get loud enough grant a temporary reprieve. Less complaints in general when they "give you time to reflect on fixes" kind of feeling and then re-pull that rug from under it.

I love how they say, here is the work around. But when you enable the workaround, in the backend it tells you that it will be disabled in future releases.

They closed the request to keep it optional so they are not even going to listen to us. https://requests.whmcs.com/idea/making-non-draft-invoices-are-immutable-optional Maybe if we opened 1000 requests they would listen.

Agreed, if even dedicated accounting software allows this, no need for WHMcs to complicate our work. I hope they keep it optional.

My argument is though, use any DECENT accounting software such as QuickBooks, Xero, Sage, etc. Invoice can be edit, amended, etc.

Where I stand is this: They are moving in the right direction and the idea here is correct for any jurisdiction. However the current implementation needs refinement. Once that is done (assuming they'll listen) I dont see how it makes a material difference for you if you edit an existing invoice or if by the act of editing it credits the existing and creates a new invoice). Further behaviour should be driven by knobs which define whats wanted.

Here is the original request: https://requests.whmcs.com/idea/prevent-invoices-from-being-changed WHMCS went well beyond the original request. The original request was supposed to be optional. The good news is that I can probably get claude.ai to build a work around. Its just a database that be changed. The invoice is not really immutable.

@WHMCS Carlos This keeps popping back up as a silly painpoint 🙂

Let me be very clear, i'm not defending the implementation. I'm defending why it had to be done 🙂

The problem is, if WHMCS is integrated into your accounting software like mine it, it creates an EPIC mess of invoices and credit notes and and and

Upgrading to 9 is my single biggest regret with WHMCS.

Hello Kane William, There are also dedicated modules built specifically for this — for example, ModulesStack has a Client Password Reset Module for WHMCS (https://modulesstack.com/product/addon-modules/client-password-reset-module-for-whmcs/) that lets admins securely reset client passwords directly from the admin area, since WHMCS removed native password-reset/change functionality for admins after v8.0. Worth checking out if you want more control than the default client-side "Forgot Password" flow offers, especially for support teams who need to assist clients directly without relying on email-only recovery.

Here we are 7 months on from major release and a large portion of the minor updates , from what I can tell, have been security-related. Very little in the way of fixing the major complaints. While im glad I didnt update, Im also miffed that another year of price updates go by without actually getting anything back that adds value.

🚀 Upcoming Update: WHMCS AI Helpdesk Assistant Module We're excited to announce that we're working on the next update of our WHMCS AI Helpdesk Assistant Module! One of the major new features is Slack Integration with Human Agent Transfer. When the AI reaches its limits or a customer requests human assistance, the conversation can be seamlessly transferred to your Slack workspace, allowing your support team to continue the chat in real time without losing context. We're also exploring additional enhancements for this release and would love to hear from the WHMCS community. 💡 What features or improvements would you like to see in the WHMCS AI Helpdesk Assistant Module? Whether it's AI capabilities, automation, integrations, ticketing workflows, or anything else, please share your ideas in the comments. Your feedback helps us build features that are genuinely useful for the community. Thank you for your continued support! 🙌

🚀 Upcoming Update: WHMCS AI Helpdesk Assistant Module We're excited to announce that we're working on the next update of our WHMCS AI Helpdesk Assistant Module! One of the major new features is Slack Integration with Human Agent Transfer. When the AI reaches its limits or a customer requests human assistance, the conversation can be seamlessly transferred to your Slack workspace, allowing your support team to continue the chat in real time without losing context. We're also exploring additional enhancements for this release and would love to hear from the WHMCS community. 💡 What features or improvements would you like to see in the WHMCS AI Helpdesk Assistant Module? Whether it's AI capabilities, automation, integrations, ticketing workflows, or anything else, please share your ideas in the comments. Your feedback helps us build features that are genuinely useful for the community. Thank you for your continued support! 🙌

The only way I'm aware of is to restore from a pre-update backup, assuming there were DB changes (likely). Any data from then to now would be lost.

Is there any way to roll back to 8? Apart from the locked invoice drama, some of my payment modules are no longer supported, and I don't know when the devs will update for 9.

Make invoice payments faster, easier, and more secure with our Invoice Pay Without Login for WHMCS. Designed to simplify the payment process while giving you complete control and enhanced security. Automatic QR Code in invoice emails Shareable Payment Links Advanced Access Control Flexible Link Expiry Options Password Protection for Secure Payments Compatible with WHMCS 9.x, PHP 8.4, and ionCube Loader 15.x for a smooth and reliable experience. Give your clients a seamless payment experience while improving efficiency for your business. Ready to simplify invoice payments! Learn More: https://whmcsglobalservices.com/invoice-pay-without-login/

Welcome to the WHMCS community, Let's see what we can do together and grow.