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Changelog Version: 2.0.1 Fixed: CAPTCHA was blocking adding a domain to produc/service

Same question. We should not have to chase a patch, it should be something easy to find. Having to go to support generally takes a while to get help, where linking to the fix would resolve that and reduce tickets.

Why are hot fixes no longer published here?

Hi Dam I chose the Square Payment Gateway Module from Modules Stack. It makes integrating Square payments with WHMCS simple and helps streamline the payment process.

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Ok, WHMCS have fixed the issue for me - I can now process via the admin area after they applied the hotfix. Contact them to get it.

Also have this issue. Matter is urgent

Hello, We also released the module via WHMCS market place and the link is: https://marketplace.whmcs.com/product/8928-statuseagle As part of the release we will be giving StatusEagle (https://statuseagle.com/) life time plan for the next 10 customers.

Hello everyone! My name is Saleh, and I have over 10 years of experience as a front-end developer. I've always had a passion for PHP and Laravel. Recently, I decided to pursue a career as an independent developer, focusing on creating small add-ons for WHMCS and WordPress plugins. I would love to hear any advice or tips you have for beginners, as I’m eager to learn from your experiences!

Please give a update on this. We are now forced to change software in the next 60 days as this is really time pressing right now.

Trying to download ImportAssist from Marketplace (https://marketplace.whmcs.com/product/46-importassist ) Using Chrome: the download process just gets stuck, without any error message Using Edge: I got the error "ImportAssist_v1.5.3.69 (2).zip can't be downloaded securely" Using Opera or Tor: the download is completed successfully

There's a huge difference between PROFORMA invoice and invoice. The first one is a little more than a sheet of paper: you can issue it as necessary, numbering it or not, editing it, deleting it... it does not follows fiscal laws on invoicing, but just civil laws about contracts or document archiving. After a PROFORMA invoice has been paid, you issue the "real" invoice ( which, it's true, can't be edited, and often is also electronically registered in real time by a government system).

Here again, any update?

Be great if there was a public facing way of seeing what those case numbers are. I have at least one I'd like to be able to track, but they don't. They could limit it to license holders if it's a concern over the public or something. Shame.

Welcome to the community, Hassan! 🙌 WordPress + Elementor Pro is a solid combo, especially for clients who want speed and design flexibility without a full custom build. If you ever branch into hosting/WHMCS-adjacent work, feel free to reach out — always good to have more WordPress folks around here.

No, there's no native setting for this. WHMCS's own docs "ticket attachments are automatically included in the notification email sent to the client, but explicitly not forwarded to staff in ticket notification emails. That's by design, not a bug or misconfiguration on your end." Working fix — EmailPreSend hook: This uses the EmailPreSend hook, which lets you inject file attachments into any outgoing email by returning an attachments array. Rather than reaching into the filesystem/DB directly (which breaks if you're on S3 or another external storage backend), it pulls the files through WHMCS's own GetTicket and GetTicketAttachment API actions, so it stays storage-agnostic: <?php add_hook('EmailPreSend', 1, function ($vars) { // Only touch ticket-related notification templates if (stripos($vars['messagename'], 'Support Ticket') === false) { return []; } $ticketId = $vars['relid']; if (!$ticketId) { return []; } $ticket = localAPI('GetTicket', ['ticketid' => $ticketId]); if ($ticket['result'] !== 'success') { return []; } $attachmentsOut = []; $pullAttachment = function ($replyId, $index) use ($ticketId) { $file = localAPI('GetTicketAttachment', [ 'ticketid' => $ticketId, 'replyid' => $replyId, 'index' => $index, ]); return $file['result'] === 'success' ? $file : null; }; // Original ticket message attachments (replyid 0) if (!empty($ticket['attachments']['attachment'])) { foreach ((array) $ticket['attachments']['attachment'] as $i => $att) { if ($file = $pullAttachment(0, $i)) { $attachmentsOut[] = [ 'filename' => $file['filename'], 'data' => base64_decode($file['data']), ]; } } } // Latest reply's attachments (covers reply notifications) if (!empty($ticket['replies']['reply'])) { $lastReply = end($ticket['replies']['reply']); if (!empty($lastReply['attachments'])) { foreach ($lastReply['attachments'] as $att) { if ($file = $pullAttachment($lastReply['replyid'], $att['index'])) { $attachmentsOut[] = [ 'filename' => $file['filename'], 'data' => base64_decode($file['data']), ]; } } } } return $attachmentsOut ? ['attachments' => $attachmentsOut] : []; }); Drop that in includes/hooks/. A couple of notes: The stripos($vars['messagename'], 'Support Ticket') filter is deliberately broad since the exact unique name for your staff-facing notification template can vary (custom departments, renamed templates, etc). If you want to scope it tighter, temporarily add logActivity($vars['messagename']); inside the hook, trigger a test ticket, and check Configuration > System Logs > Activity Log to see the exact name being fired — then swap the stripos check for an exact match. This will also fire for the client-facing "Support Ticket Reply" template, but since clients already get their own attachments natively, this is redundant, not harmful — just a marginal size bump. If that bothers you, add a check against $vars['to'] matching your admin email domain, but that's fragile if staff use personal addresses. Tested logic is based on the documented GetTicket/GetTicketAttachment API responses (attachment index + base64 data) — should hold across supported WHMCS versions since it doesn't touch internal table structure directly.

v1.3 (Aug 15, 2026) New Feature WD-27 - Import/Export DNS Records Bug Fix WD-26 - Redirect source is stripping out / Improvement WD-43 - Separate email destination from email forwarding in admin backend

v1.2 (Jun 20, 2025) New Feature WD-2 - DNSSEC Integration WD-21 - Letsencrypt integration Improvement WD-24 - On new entry, using @ will translate the host filed to domain. Bug Fix WD-23 - (ADMIN) When updating NS record for root domain, the edit and delete button does not appear after save WD-22 - Fix bug with Clear DNS not clearing MX record

The hotpatch supplied doesnt seem to work. They didnt tell me anything more than it was a known issue, WHMCS-27204

When it cleared for me I assumed it was likely a connection issue, but if it's being patched, did they say what's up?

WHMC replied to my ticket with a hotpatch and a note that it was a known problem - However, it doesn't appear to have worked. I am waiting for a response now.

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Hostina – Professional WHMCS Template with Custom Dashboard, Client Area & Orderform (RTL + LTR) If you're running a hosting company, VPS business, dedicated server brand, reseller hosting business, or domain registrar, your website is often the first impression customers have of your company. In today's hosting market, customers don't just compare pricing. They compare: • Professionalism • User Experience • Trust • Brand Quality • Ordering Experience A modern customer experience can significantly improve customer confidence and increase conversions. That's exactly why Hostina was created. Introducing Hostina Hostina is a premium WHMCS template designed to completely modernize both your hosting website and WHMCS client area. Unlike traditional WHMCS themes that focus only on appearance, Hostina was built to improve the entire customer journey, from the homepage and product pages to checkout, client management, invoices, domains, and support tickets. The result is a cleaner, faster, and more professional hosting experience for both you and your customers. Why Choose Hostina? Modern Professional Frontend Hostina includes a complete hosting website design featuring: • Professional Homepage • Domain Search & Transfer Pages • Hosting Plans Pages • VPS & Dedicated Hosting Pages • Blog & Article Pages • Contact Us Page • Responsive Navigation • Modern Hosting Components Every section is designed to provide a clean and premium hosting experience. Custom WHMCS Dashboard One of Hostina's biggest advantages is its completely redesigned client area dashboard. Features include: • Professional Sidebar Navigation • Service Overview Widgets • Domain Management Panels • Invoice Tracking • Support Ticket Management • Quick Access Navigation • Modern User Interface The dashboard helps customers manage their services more efficiently while giving your brand a more professional appearance. Professional Order Form & Checkout The checkout process is one of the most important areas of any hosting business. Hostina includes a fully styled order experience designed to improve usability and reduce friction during ordering. Benefits include: • Clean Product Presentation • Better User Flow • Modern Cart Layout • Improved Checkout Experience • Mobile-Friendly Ordering Process • Faster Customer Navigation A smoother checkout experience often leads to better conversion rates and improved customer satisfaction. Fully Responsive Design Modern customers browse from every device imaginable. Hostina is fully responsive and optimized for: • Desktop Computers • Tablets • Mobile Devices Every page adapts seamlessly across all screen sizes. RTL & LTR Support Hostina was built with international businesses in mind. Supported layouts include: • English (LTR) • Arabic (RTL) Perfect for companies serving customers worldwide or targeting Middle Eastern markets. SEO & Performance Optimized Performance and search visibility are essential for modern hosting companies. Hostina is built with: • Clean Semantic Structure • Fast Loading Pages • Modern Responsive Layouts • SEO-Friendly Design Principles • Better User Experience • Core Web Vitals Friendly Structure This helps improve engagement, user retention, and overall website quality. Client Area Features Hostina transforms the standard WHMCS client area into a modern customer portal. Customers can easily manage: • Hosting Services • Domains • Invoices • Support Tickets • Account Details • Product Information • Service Renewals Everything is organized to provide a cleaner and more intuitive experience. Included Pages Frontend Pages • Homepage • Domain Search • Domain Transfer • Hosting Plans • VPS Hosting • Dedicated Servers • Blog Listing • Blog Details • Contact Us • Cart & Checkout Client Area Pages • Login & Registration • Custom Dashboard • My Services • Service Details • My Domains • Domain Details • Invoices & Billing • Support Tickets • Account Management Compatibility Hostina is compatible with: • WHMCS v8+ & v9+ • cPanel • Plesk • DirectAdmin • LiteSpeed • Apache • Nginx • CloudLinux Who Is Hostina For? Hostina is ideal for: • Shared Hosting Providers • VPS Providers • Dedicated Server Companies • Cloud Hosting Providers • Domain Registrars • Reseller Hosting Businesses • SaaS Companies • Digital Service Providers • Web Agencies Whether you're launching a new hosting brand or upgrading an existing WHMCS installation, Hostina provides a professional foundation for long-term growth. Why Design Matters in Hosting Many providers focus entirely on pricing. However, modern customers evaluate much more than cost. They evaluate: • Trustworthiness • Ease of Use • Professional Appearance • Ordering Experience • Customer Portal Quality A professional interface increases perceived value instantly. A poor user experience can cost sales before customers even compare plans. Your WHMCS installation is not just a billing platform. It is part of your sales process. 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Hello everyone, When a client opens or replies to a support ticket with attached files, the staff email notification lists the attachments in the message body, but the physical files are not attached to the email itself. Is there any native setting or option in WHMCS to include the actual file attachments in staff ticket notifications? Alternatively, does anyone have a working hook or snippet that accomplishes this? Thank you in advance for your help!

Yes, I saw this also. Eventually it cleared on it's own and the retry went through. Seemed isolated to one client only, on a stored (at Stripe) card.