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Yep. That'll be it. These credit notes don't respect transaction actions.

@AbsoluteLocal You are in the wrong site. Send your issue at https://secure.5cloudhost.com/submitticket.php?step=2&deptid=1 or other offline option they got. This community (and WHMCS) will not assist you for a third-party provider.

It's actually very easy to fix whmcs' importassist addon, but the addon is encrypted so I can't close the bug and fix the flow for importing from the blesta database which has lots of column and table relation name errors.

Not as a transaction, but a credit note. Maybe that's the difference here. No transaction recorded for it.

They are. They rely on the domain's next due date in WHMCS - but they Domain Sync changes the next due date if the expiry date with the registry doesn't match the value in WHMCS.

Credits (including the new credit notes) have changed it seems. When you look at the invoice that was paid by the existing credit does the credit payment appear as a transaction at the very bottom of the invoice? Also checkout the Transaction tab for this client. It seems that the payment gets processed but the renewal 'action' remains pending.

Never once happened to us here, that the due date in domainsync was "changed" to the same date, nor that it was seemingly triggered to be correct by marking the renewal task as completed (it was delayed by investigating this time). Weird. I'd have assumed invoices are separate and didn't rely on registrar reporting.

This is not a result of upgrading to v9. It has always been like that. If client pays an invoice for domain renewal, the next due date and expiry date is updated automatically by WHMCS. When WHMCS runs the Domain Sync task, it queries the registrar for domain details and it finds the expiration date is now inconsistent, so it changes it. This also updates the next due date. It has been like that for as long as I can remember.

Hello everyone, We are pleased to share our new SumUp Payment Gateway for WHMCS. The module allows businesses to accept payments through SumUp Hosted Checkout directly from WHMCS invoices. Features: Native support for WHMCS 8.x Native support for WHMCS 9.x SumUp Hosted Checkout integration Credit and debit card payments Apple Pay support (where available) Google Pay support (where available) Automatic invoice payment recording SumUp webhook support Refund support through SumUp API Simple configuration using API Key and Merchant Code The module is distributed free of charge and can be downloaded from our website. More information and download: https://soluzioniphp.it/en/info/sumup-module-for-whmcs.html Feedback and suggestions are welcome.

It wasn't until I marked the task of renewing it as completed did it update the next due date. That really should not be relying on domain renewal, if it's setting the next date to invoice. Way less reliable than "invoice paid, increment next due date".

It sounds like your Automation Settings include DomainSync and Sync Next Due Date, which query the registrar, if supported, to generate these values. If so, the registrar might have been reporting the expiration date incorrectly or the domain was not successfully renewed at registrar.

Hi all, I just wanted to advise that we are currently aware of another issue with MS365 authentication, which we believe is caused by a recent change that was made on Microsoft's end. If you see a blank page after completing authentication with MS365 upon being redirected back to WHMCS's callback, it is most likely caused by the Cross-Origin-Opener-Policy (COOP) enforcement in your browser. It'll look like this: A case is open to get a solution implemented on our end, but in the meantime there is a workaround. Sadly, Chromium based browsers (Google Chrome, Brave, Edge, etc.) enforce COOP usage and do not provide a way to disable it. However, it is possible with Firefox, though you should only do this temporarily, as COOP is an important security feature. Open Firefox, navigate to about:config, search for browser.tabs.remote.useCrossOriginOpenerPolicy and set it to false. Once that's done, you should be able to complete the auth flow as expected. Once you've done that, make sure you re-enable COOP by setting that flag to true again. As always, feel free to reach out to our Support team via ticket if you continue to experience issues.

We've migrated from CentralNic to OpenProvider, and it's been mostly without issues. We've had to contact OP support a few times but have almost always gotten a quick reply. Their WHMCS module is fine. It needs work here and there but they're open to suggestions - and their entire module is open source so anyone can make PRs. I've submitted a few and got them approved. Their API can be slow from time to time, but this was also an issue with CentralNic. Unfortunately, OpenProvider's API has a few more stability issues than CentralNic's. Switching to OpenProvider won't necessarily release you entirely from the hands of CentralNic, though. OpenProvider use CentralNic for a lot of TLDs - but OpenProvider's pricing generally better, even for those TLDs.

Marked the task as done, and on the domainsync that followed it updated correctly. One would have thought paying the invoice would be the trigger for updating the next invoice due date. Strange.

Moved to v9, we encountered an odd issue today. We manually process domain renewals after invoices are paid. Overnight, an invoice was generated for a domain, and fully paid by credit. A few hours later, the domain sync cron ran and gave me this: domain.tld: Next Due Date updated to 06/29/2026 (domain obscured for this post). That was the original due date, and having just been paid a few hours earlier, this should have been updated to next year. This is how it had always worked before v9, and system date is accurate. I've since manually renewed (which incremented the expiry correctly), and will monitor the next domain sync(s) to see if that changes, but it's really odd in that a paid invoice should trigger the due date, not renewal status, no?

Hi @hmaddy Have you opened an invoice? The added credit and debit notes should be displayed directly on the invoice.

No, php 84 will be available in future releases

Upgraded from 8.3 to 9.0.4 and now using 9.0.5. All invoices are immutable. in database and files are latest version. user permission roles are enabled for credit and debit notes. But still the items credit and debit notes are not available in admin area. How to solve this issue.

Welcome back to the forums @WHMCS John There are many issues affect a lot of users since 9.0 was released. Especially around the invoice changes, client statements, and captcha when will these be addressed? I was told that #VIY-800509 was upgraded to severe yet nothing has been released to address it. This was not an issue before 9.0 so it was broken as part of the release. The introduction of the API driven Nexis cart has also reduced functionality. #VAI-951330

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Get Hostique Today Launch a premium hosting experience with: ✔ Modern UI ✔ Professional dashboard ✔ Conversion-focused checkout ✔ Multi-color themes ✔ Fully responsive layouts ✔ Optimized performance Live Demo: https://hostk.com/hostique-demo Email: test@hostk.com Password: test 🚀 Upgrade your WHMCS experience today. Buy Now Launch Your Hosting Brand with Hostique

Why Modern WHMCS Design Matters More Than Ever in 2026 If you're building a hosting company in 2026, your WHMCS template is no longer “just a design.” It’s your: ✔ Brand identity ✔ Conversion engine ✔ Customer experience ✔ Sales funnel ✔ Trust signal Today’s customers expect a premium SaaS-style experience from the moment they land on your website. That’s exactly why Hostique was created. Introducing Hostique — A Premium Next-Generation WHMCS Template Hostique is a modern WHMCS template designed specifically for: ✔ Hosting providers ✔ VPS & cloud companies ✔ Domain registrars ✔ SaaS businesses ✔ Web agencies ✔ Digital service providers Built with a clean modern light UI, Hostique combines professional presentation, optimized usability, and a high-converting checkout experience into one complete solution. Modern UI. Better Experience. Higher Conversions. What Makes Hostique Different? Hostique was built with one goal: Increase trust and improve conversions. Every section is carefully designed to feel modern, premium, and professional while keeping the interface lightweight and easy to use. Modern SaaS-Style Interface Hostique uses a clean light design inspired by modern SaaS products and premium hosting brands. Features include: ✔ Soft modern UI ✔ Professional typography ✔ Consistent spacing system ✔ Premium cards and components ✔ Smooth visual hierarchy ✔ Minimal distractions The result is a more professional and trustworthy experience for your customers. Powerful Client Area Experience Hostique transforms the default client area into a premium dashboard experience. Clients can easily manage: ✔ Hosting services ✔ Domains ✔ Invoices ✔ Support tickets ✔ Account settings ✔ Product management Everything is structured for clarity, speed, and usability. High-Converting Checkout Experience Most hosting businesses lose customers during checkout. Hostique solves this with a modern conversion-focused order flow designed to reduce friction and improve user confidence. Benefits include: ✔ Clean checkout UI ✔ Better field organization ✔ Clear payment sections ✔ Faster ordering process ✔ Mobile-friendly checkout flow ✔ Improved CTA visibility A better checkout experience directly increases completed orders. 6 Professional Color Themes Hostique includes multiple professionally designed color schemes to match your brand identity. Available themes: ✔ Blue ✔ Green ✔ Purple ✔ Red ✔ Yellow ✔ Dark Each color scheme is carefully optimized for readability and modern SaaS presentation. Fully Responsive on All Devices Modern hosting customers browse from everywhere. Hostique is fully responsive and optimized for: ✔ Desktop ✔ Tablet ✔ Mobile devices Every component adapts perfectly across screen sizes for a smooth browsing experience. Built for Performance & SEO Performance directly affects: ✔ SEO rankings ✔ User engagement ✔ Conversion rate Hostique is optimized for: ✔ Fast loading speed ✔ Clean semantic structure ✔ Better Core Web Vitals ✔ Lightweight UI components ✔ Improved accessibility ✔ Modern responsive standards This helps improve both user experience and search visibility. Multi-Language & Multi-Currency Ready Hostique is designed for global hosting businesses. Features include: ✔ Multi-language support ✔ RTL-Ready & LTR compatibility ✔ Multi-currency support ✔ International-ready layouts Perfect for businesses targeting worldwide customers. What’s Included? With Hostique, you get a complete premium WHMCS experience including: ✔ Professional client dashboard ✔ Premium order & checkout pages ✔ Hosting plans UI ✔ Product details pages ✔ Billing interface ✔ Support ticket layouts ✔ Responsive account pages ✔ Full documentation ✔ Easy installation process Designed for Hosting Businesses That Want to Scale Hostique is ideal for: ✔ Shared hosting providers ✔ Cloud hosting companies ✔ VPS providers ✔ Dedicated server businesses ✔ SaaS startups ✔ Domain resellers ✔ Web hosting agencies Whether you're launching a new hosting company or upgrading an existing brand, Hostique gives your business a premium modern foundation. Why Design Directly Impacts Hosting Sales In hosting, customers compare more than pricing. They compare: ✔ Trust ✔ Presentation ✔ User experience ✔ Professionalism A modern interface increases perceived value instantly. A poor interface destroys confidence instantly. That’s why premium design is no longer optional. 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Get Hostique Today Launch a premium hosting experience with: ✔ Modern UI ✔ Professional dashboard ✔ Conversion-focused checkout ✔ Multi-color themes ✔ Fully responsive layouts ✔ Optimized performance Live Demo: https://hostk.com/hostique-demo Email: test@hostk.com Password: test 🚀 Upgrade your WHMCS experience today. Buy Now Launch Your Hosting Brand with Hostique

Hi @Evolve Web Hosting, Stripe's Payment Methods are not interoperable between Stripe and Stripe Dynamic systems. Clients will need to enter payment details afresh when selecting Stripe Dynamic. A migration path is something we could potentially look into in future and demand and priorities permit.

Hi @(Amr), Recurring to one-time is a pretty rarely used path, so yours is the only report of this issue. In recent maintenance releases we have prioritised issues affecting more users and security improvements. Rest assured your case is in our backlog and will be addressed in due course.

found a working solution ... I modified the hook so that it only removes date for new domain name orders (type > DomainRegister). <?php use WHMCS\Billing\Invoice; add_hook('InvoiceCreation', 1, function($vars) { // $vars allows us to use get the specific invoice id $invoiceID = $vars['invoiceid']; $ptype = 'DomainRegister'; // Get data related to the invoice. See this for documentation on models: https://docs.whmcs.com/Using_Models // It would also be possible to use Capsule to query the database instead of using the Invoice model. See information on database queries here: https://developers.whmcs.com/advanced/db-interaction/ $invoiceItems = Invoice::find($invoiceID)->items->where('type', $ptype); $pattern = '/\(([0-3][0-9]|[0-1][0-9]|[\d]{4})(\/|\.|-)([0-1][0-9]|[0-3][0-9]|)(\/|\.|-)([\d]{4}|[0-1][0-9]|[0-3][0-9]) - ([0-3][0-9]|[0-1][0-9]|[\d]{4})(\/|\.|-)([0-1][0-9]|[0-3][0-9]|)(\/|\.|-)([\d]{4}|[0-1][0-9]|[0-3][0-9])\)/'; foreach ($invoiceItems as $invoiceItem) { preg_match($pattern, $invoiceItem->description, $matches); $invoiceItem->description = str_replace($matches[0], '', $invoiceItem->description); // Update the description of the invoice's line item $invoiceItem->save(); // Save to the database } });

Hello I have 8 client websites on 5CloudHost that have gone down. In the past the normal response time is within a few hours. The email associated with sign-in and response is one of the websites that has gone down - this means I am receiving no email response. I can login to the 5CloudHost help portal but have had no response as previously mentioned. Status online has changed from nothing there to account suspended. My account is paid to July 2030. The reason I'm send this request here is 5CloudHost are using whmcs.com Appreciate any help to have this rectified. Thank you. Simon