Weebly FTP account not created on cPanel

[Surc0uf]

Hello,

 

To reproduce this error, I have to order a cPanel hosting account and a weebly plan (as an addon).

I have noticed (on two account creation for new clients) that my customers was not able to publish their weebly website.

After investigations, each time the weebly FTP account was not created on the cPanel hosting associated.

After having a look to the emails sent during creation process, I'm wondering if the weebly account is not created before cPanel account ? Or at the same time ? or too quickkly after ?

Did you encounter this error on your sides guys ? Thank you for your help.

[Surc0uf]

Hello,

I push again this because this problem is still acctual for me.

Does anyone can check on his back to confirm please ?

Thank you.

[PhilipUK]

Hi,

Same issue here - I'm having to make the FTP accounts manually.

 

[Surc0uf]

@WHMCS John could you check this on your side please ?

[powderblock]

Same issue here regarding Weebly FTP and WHMCS.

I have to create accounts manually or use the root account of the CPanel.

Also, only the .php and the .html get uploaded into my server.

I am not able to find /files/main-stylesheet.css or any /files/ images or assets.
Please help me configure this css issue! @WHMCS John

[WHMCS John]

Hi all,
In order to see the commands being sent/received between WHMCS and cPanel when creating the FTP account, the Utilities > Logs > Module Debug Log tool can be used.
Please enable it, reproduce the problem, disable it again and then copy the data into this ticket reply for us to review.

More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems

Note: Please take care of remove any sensitive information before posting it publicly here.

[hostingarg]

Hi,

Any new for this topic?

Same issue here - I'm having to make the FTP accounts manually or configure ftp account in weebly manually.

[Goodyis]

Any updates/thoughts on this @WHMCS John

====
What do you do if the FTP Accounts are there, the front-end files within cPanel are there BUT WILL NOT update the changes from within the Weebly builder?
Full content is within the builder; just no changes reflect on front-end; and not a caching issue

Where is the variable for setting which FTP Accounts for which webpage, etc?