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Provisioning Spam Experts Archiving?


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Hi.
I'm trying to get my client's email archiving up and going... but the "single sign-on" function isn't working. 
I also can't log in to my Marketplace account to start a support ticket either... not sure why if I'm logged into WHMCS.

So I need some help! How do I provision the Spam Experts module? Does my client need to be registered on the Spam Experts website (or do I need an account there too)?

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  • WHMCS Support Manager

Hi @WayBetterWeb,

We have self-help guides here: https://marketplace.whmcs.com/help/connect/kb/spamexperts_email_services

The SpamExperts service should be provisioned when the client pays their corresponding invoice in your WHMCS installation. If there was an error (eg. low balance) then navigate to the client's Products/Services tab and click the "Create" Module Command button.

If the service has already been provisioned, then you can click the "Attempt Configuration" button to do the automated setup of the MX records.

Any further problems, please get in touch with our MarketConnect support specialist via https://marketplace.whmcs.com/help/connect

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