Time Based Tokens - Not working for clients

[melotel]

I have enabled Time Based Tokens for clients.

However, when they navigate to security and attempt to enabled the setting they get an error.

Loading...An error occurred while communicating with the server. Please try again.

[Nick A]

Just curious - what is your Friendly URLs setting? Do you see the same error if you change it to "Friendly index.php" ?

[melotel]

11 minutes ago, Nick A said:

Just curious - what is your Friendly URLs setting? Do you see the same error if you change it to "Friendly index.php" ?

[melotel]

13 minutes ago, Nick A said:

Just curious - what is your Friendly URLs setting? Do you see the same error if you change it to "Friendly index.php" ?

FYI. i tried to toggle this to all options and it did not make any difference in it working or not.

I will point out tho, that I do have a customer sub-directory for whmcs and it's on a sub-domain..

[wsa]

My work fine and am use Basic URL 

[Radsy!]

On 9/11/2019 at 8:14 PM, melotel said:

I have enabled Time Based Tokens for clients.

However, when they navigate to security and attempt to enabled the setting they get an error.

Loading...An error occurred while communicating with the server. Please try again.

we to have this where its not working any more ......

[WHMCS John]

Hi there,

This typically indicates out-dated templates. Please review this guide for advice updating them: https://help.whmcs.com/m/90416/l/1137873-problems-with-one-or-more-features-following-update