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Si last won the day on July 29 2015

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About Si

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  1. Hi, I've tried using all sorts of online email tools to build an email template for WHMCS,. Seems I get it right on some clients but when it arrives on others, it doesn't display properly. I've searched the marketplace, but can't find anyone who is offering an email template package for WHMCS. Any ideas or pointers please? A simple header/footer with the content Whmcs email tpl in the centre. Thanks Si
  2. I think we have totally missed the issue on this thread. Previously to v 8, our client account holders were able to add 'additional contacts' to their account. ie a web developer with their own login and set permissions on the account. Now, we have CONTACTS and USERS. This has become a serious issue for us at least in that those additional contacts who used to have access to manage the account (given the permissions ascribed to them by the account owner) no longer have that access. When those additional users forget / loose passwords and need to reset - they no longer receive those emails. This is typical of a support ticket from an account holder that I receive frequently. I then have to advise these customers to go to their client area and 'invite them' to their account and reset their permissions again. I understand the logic going forward, but this has not been 'backwards compatible' and has been a complete pain in the arse.
  3. Am I missing something here? On the users manage.tpl in OX when you view an active service (six template) and click on the OX APP SUITE LOGIN PORTAL it goes nowhere. From the email template for the produce the WEBMAIL LINK appears to be calling {$webmail_link} So, am I supposed to put the webmail url somewhere into the system? From the OX launch blog I eventually found the address in the blog as: https://us.appsuite.cloud (It's not listed anywhere on the welcome email or in the management details page for the clients). That address is also needed for the apps for android and iOS so it's strange not to be available easily. I can login to the app suite using the created mail account manually, but customers will want the auto login API to work as it should. Can you assist with this please and advise what I need to do.
  4. Just came across this issue today - customers not receiving reset password emails, (additional users now known as 'contacts') and a users tab for the account owner. (Makes a mess of previous permissions setups done by the customers. So no emails being sent, and I can't request it sent from admin dashboard and I can't reset it for them in the dashboard. I have to go hunting through the DB. THIS IS RIDICULOUS WHMCS - SORT IT OUT!
  5. Yea, but at least in vimeo they let you download the video so I uploaded it to my own site and embedded it. There are more annoyances though with marketgoo. they limit you auditing your site on the lite version to once per week. I ordered it to test, acted on a couple of changes it suggested, and clicked on the audit my site button.....but nothing happened. Other links don't work on it either. ie optimise pages does absolutely nothing. So, contacted WHMCS support. They got confirmation about the once per week audit limitation (and nothing on their site telling you that the buttons weren't faulty). And it's just a complete piece of crap to be honest. Not for me until significant changes are made all round.
  6. So as a customer I purchase a marketgoo subscription - and find it takes me to a dashboard with this url: https://whmcs.marketgoo Is it just me, or is that not defeating the purpose of paying for the removal of WHMCS branding in our WHMCS licence, only to find it appearing elsewhere?
  7. Running 7.9.2 (latest version as I type) and it continues to work a treat. No issues. I don't think much would change in the tpl files to stop this working. Works for account holders and additional account holders (dependent on whoever raises the support ticket).
  8. Thanks - just raised a ticket for this. Appreciate the response.
  9. same issue - but it's not resolving - have to manually refresh each hosting account when customers complain. Just waiting for the disaster of overage billing and customer complaints at the end of the month...... Mine is showing customers using all of their disk space when they've used around 2% as example.
  10. Yes, its a PayPal business account which I've been using for many years on the basic whmcs PayPal module with no issues. But when the popup box opens for clients to pay and they login to their paypal account it shows my name (personally and not my business name - even though it is configured in PayPal) as the person to pay - along with my full private address. Cannot use the new module because of this. Should that be happening?
  11. Using 7.9.1 Invoices on random products/services being sent with just the PDF when cron runs. ie, no text in the email body. Other emails have the text with the PDF attached as normal. (Hence it's random) On one occasion, clicking on the PDF results in an error on my mac - stating the file is in a format that preview cannot open. (Yet it's a PDF and opens all other invoice pdfs) Some PDF's are closed - ie show as a file icon, while others open in my email client showing the full invoice displayed as a browser would show it. This is really weird. Anyone else seeing random behaviour like this? P.S. I have the system set to send me copies of all emails that the system sends to clients. I've never seen anything like this in more than 12 years using WHMCS until 7.9.1
  12. Thanks, but I tried that. When I delete the card from the tblcreditcards I can no longer load the customer in whmcs admin. It doesn't appear in tblpaymentmethods
  13. This just gets worse. Upgraded to 7.8.2 as none of the hot fixes solved all of the issues. The remote transactions are now working. BUT Now I have a REALLY STRANGE situation. Can someone from WHMCS answer this please? Or has anyone else come across this? New customer of 6 months. Never paid via card, only debit card through GoCardless. At some point since the upgrade to 7.8 or 7.8.1 or 7.8.2 (or during the upload of the 3 hot fixes) - this has now appeared on his account: How on earth did that appear on a clients account? I can't remove it remotely. That fails. I removed it in the DB and then could no longer access the clients profile and he couldn't access payment methods in his client area. So 1) how can I get rid of it safely and 2) I had to login to his client account to manually pay his invoice via Direct Debit and 3) There are still random direct debit invoices not being processed via the cron (some are, some aren't) and I cannot for the life of me find out what is the common cause. All of this started from the 7.8 upgrade.
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