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Si

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Si last won the day on July 29 2015

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About Si

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  1. Si

    Order add-on once only

    Brian, thanks for the reply. Look forward to seeing what you can come up with in cooler weather in due course. ??
  2. Si

    Order add-on once only

    I have add-on services which I allow customers to order for their hosting accounts. Nothing new there. We all have. But is there any way to set an add-on to only be allowed to be ordered once per hosting account. Customers are strange creatures and forget that 6 months ago they ordered a particular add-on and then they order it again. I would like them to: 1) not be able to order the add-on twice 2) see that the reason for this is because they already have it It seems strange that this isn't an option built into WHMCS when you create an add-on. Is there a module or way to achieve this instead of submitting a feature request and having to wait 1-3 years before it is implemented? Its so frustrating and time consuming to cancel and refund the orders and then contact the customer to explain why. Then they inevitably come back and ask the question, 'why did your system allow me to order it if I already had it?'
  3. Hmmm, the only way I was able to fix this was to turn off Full Friendly Rewrite URL's and return to Basic URLS which is a real bummer for search engine optimisation and bookmarks made by clients. Seems like a backwards step. I don't have any hooks in place customising the links.
  4. So, I found out it is the latter of those. It doesn't appear anywhere in my sidebar menus etc, So, do I have to create a redirect in .htaccess or is there somewhere I can go in my theme to amend this to the correct url. And finally, are there any other core urls that have changed?
  5. Where is the domain renewals page? customers trying to renew domains now after 7.5 see a 404 error page missing. tested with six template.
  6. Upgraded to 7.5 - yet no matter what I do, from either the admin side SETTINGS > OTHER - (with marketing emails enabled) and either selecting Require user opt-in enabled or disabled, the client area always shows it enabled. Changing it to disabled in the client area, makes no difference either. It simply loads as enabled every time.
  7. Hi, Started using Marketconnect recently and concerned that all of the certs are from Symantec as root. Obviously this causes issues (the google Chrome argument). Any others have concerns / thoughts about this?
  8. This is what really frustrates me. It doesn't need reviewed by developers. You've done that already. It needs fixed. It's just a url and surely you need to FIX IT. Surely it's simple to do especially as this is a very fundamental part of speed in our support processes. Why do we have to wait for a review and a future release?
  9. After upgrading to 7.3, when I'm in support tickets and I click to insert kb article, the modal window opens with the article categories, (as normal) but clicking on any of them takes the modal window to the admin home page, rather than the category listings.
  10. Tearing our hair out with this one. Had used server ping for years with no issues. Now, customers are contacting their banks to find out why their cards are being declined, before contacting us. BECAUSE even now paying an invoice is impossible. Clearing the customers card from admin area no longer works in 7.2.3 AND paying an invoice manually for these customers creates the remote transaction failure please contact support message. All other customers (new and existing) who have not had to update cards, or are using new cards, can make payments. PLEASE PLEASE PLEASE sort this out WHMCS.
  11. Thanks Brian! Once again you come up 'trumps' (is that a word we're even allowed to use anymore)? Works a treat and shows just the first name every time. Great job!!
  12. Not exactly what I had in mind. But thanks for replying. I had this working via a third party module for the past number of years but it doesn't work in PHP 7 and hasn't been updated. So I do know it's possible.
  13. Just as the ticket title says: When replying to a ticket as admin, it would be great if the ticket pre-populated the start of the ticket with Hello {$client_first_name}, Anyone know how to do this?
  14. Hi, Does anyone know how I can make the client side search on the invoices page, include searching for domain names (i.e. for hosting services or domains themselves) - i.e. the invoice items. currently when clients type in 'mydomain.com' (without quotes) it returns a blank. Yet there are invoices with this information.
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