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I am having problems with the stripe gateway module. When a customer goes to checkout and enters their CC info (not using saved card) and submits, an error saying that the expiration date is not valid is shown.
The only way I have been able to get it to work is to go to Manage Credit Card in client area and add a credit card there. Then go back to shopping cart and select Use Existing Card. The order will go through OK doing it this way. Any idea what is wrong here? This is for WHMCS version 7.4.1.
By WHMCS ChrisD
An issue has been identified in the 7.1.x releases - initially published on 14th December, 2016 - that is affecting the ability to update credit card details using the Stripe module when another tokanised gateway module was activated before activating Stripe.
This manifests itself when attempting to update credit card details via the admin or client areas:
A "Success" message when updating card details via the client and admin areas, No token is stored, No entry in the Gateway Log
By Web Host Pro
When trying to update a card I keep getting this error:
The following errors occurred:
Remote Transaction Failure. Please Contact Support. I have gotten a couple times before. This transaction was an AMEX if that matters.
I'm using the latest stable version of WHMCS and most other payments go through fine. When I check stripe the transaction never makes it to their system because they have never record of it.
Any idea how to trouble shoot this? Maybe an error log with more details somewhere?
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