Jump to content

Bug? Not a Registered Client / Ticket Email not associating with client account


Recommended Posts

Is this a possible but on the latest update 5.3.11 or am I missing something?


When a registered client submits into the system, it doesn't associate the ticket with their account. The email addresses match.


I have both of these unticked:


Clients Only: Only allow registered clients to open tickets in this department

Pipe Replies Only: Require all tickets to be opened from the client area


If this is the correct setup, I will submit a bug report.



Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated