Clients are unable to register

[Webtems]

Hello, I was seeking some guidance.

My clients are unable to register when going to the registration page, they'll go to the page and fill out the registration form, but they never show up in WHMCS or are unable to login, it's like the registration form isn't sending the information over to the database or something, I'm unsure. As of now, I'm having to manually register them through the WHMCS backend. 

Here is our registration URL: https://webtems.com/portal/register.php

I believe it may be an issue with the theme I'm using, if so, do you guys know how I can fix this issue without going back to the default theme?

UPDATE: Just an update, after testing, I AM able to create an account in my browser on a PC, this seems to be an issue that is happening on mobile as I was able to replicate it in my phones browser, any idea why WHMCS would prevent mobile users from registering? I fill out the form, click Register and it redirects me to the login page. I check the backend, and still no sign of the account.

 

Thanks

Edited January 19, 2023 by Webtems
Update

[Webtems]

Another update, it's not a theme issue. I tried swapping to the "Six" theme and I'm having the same issue.

[Webtems]

Bumping, trying to get an answer 🙂

[AladdinJ]

it's seem whmcs files problem you may need to repleace all whmcs files with orginal files 

Edited January 21, 2023 by AladdinJ