Bug? Not a Registered Client / Ticket Email not associating with client account

[earthgirlllc]

Is this a possible but on the latest update 5.3.11 or am I missing something?

 

When a registered client submits into the system, it doesn't associate the ticket with their account. The email addresses match.

 

I have both of these unticked:

 

Clients Only: Only allow registered clients to open tickets in this department

Pipe Replies Only: Require all tickets to be opened from the client area

 

If this is the correct setup, I will submit a bug report.

 

Thanks

[WHMCS John]

Hi,

Please open a support ticket with login details and the Ticket ID so we may investigate: http://www.whmcs.com/support/